Manager Customer Service
Resume:
Chris Kaplinski
**** ******* **. ******* *******, IL 60169
mailto:*******@*****.***
OVERVIEW
Dynamic operations and sales professional with several years’ experience in a multi vertical career
focusing in the automotive, manufacturing and restaurant industries. On the sales side, I have a proven
track record of developing new business and growing existing business to consistently exceed targets.
For operations, I am experienced in all aspects of running a business from purchasing and inventory
control to sales and marketing as well as payroll and cost of goods.
EXPERIENCE
Napleton Chrysler Jeep Dodge Ram 04/13 - Present
Service Advisor
Identified and translated customer needs
Prepared Repair Orders, Estimates, and Invoices
W orked with Technicians, Warranty, and Parts Department to ensure proper repair of client
vehicles
Averaged 99% Customer Satisfaction Index (CSI) and high dollar per repair order average
02/09 – 10/09 – 07/12-04/13
Car-X Auto Service, Chicago, IL
Manager - Automotive Repair Facility
Oversee daily operations of an automotive repair facility
Focused on the control of cost of goods
Monitored and controlled payroll expenses
Sourced and procured suppliers
Developed new business and nurtured existing business to maintain a certain growth percentage
Reviewed work orders to identify errors, and ensured compliance to standards and quoted prices
Prepared quotes for customers
Issued Purchase Orders to vendors for sub-let work and materials and posted outside purchases
to the work order
Monitored shop work in process and scheduled work accordingly
Redeveloped business to show a major increase in sales from month to month over prior years
10/11 – 07/12
Comcast
Customer Account Manager
Consult with existing clients about current services and promotions
Exceed daily, weekly, and monthly goals set by the department head
Focus on production and Metrix
01/10 – 07/11
Lucky 13 Diner & Lounge, Gages Lake, IL
Restaurant Owner
Oversaw daily operations of a short order restaurant
Sourced vendors to ensure the lowest possible cost of goods
Monitored and maintained inventory levels proper for operations while also controlling spoilage
Designed and distributed menus and other such marketing materials
Performed day to day operations as an owner and chef, (Unfortunately due to the economy we
were forced to shut our doors)
Chris Kaplinski
1710 Fremont Rd. Hoffman Estates, IL 60169
mailto:*******@*****.***
08/07 – 02/08
CDW, Vernon Hills, IL
SB Account Manager – Technologies, Computers
Proactively cultivated and recruited new business via technological methods
Managed book of business to achieve penetration into the market place
Interacted with other departments to ensure total customer service
Engaged in special projects
Met or exceeded goals on a monthly basis
10/04 – 07/07
Illinois Truck Centre Inc., Elk Grove Village, IL
Manager – Medium Duty Truck Dealer
Developed and implemented full target marketing program, including direct mail, print ads,
promotions and programs
Provided leadership to the secondary repair facility focused on collision repair
Communicated needs with customer and insurance companies as well as with new and existing
clientele to better build the customer base
Photographed, estimated, and repaired damages
Demonstrated achievements included; increase dollars per repair order and customer traffic as
well as elevate sales to grow the business by 600%
09/02 – 09/04
Speco Inc., Schiller Park, IL
National Account Executive – Steel Service Parts Manufacturer, food processing
Displayed initiative by finding new business and redevelopment of prior and current clien tele
Diligently grew client base and increased sales exponentially
Created strong partnership relations with Engineering and Manufacturing to promote superior
application techniques balanced technical/economic solutions and high levels of customer
satisfaction.
Developed, designed, created and distributed full marketing campaigns
Directed and assisted our extensive distribution network in North America
Grossinger Motor Corp, Lincolnwood, IL
Assistant Service Manager – Multi-Line Automotive Dealer
Identified and translated customer needs
Prepared Repair Orders, Estimates, and Invoices
W orked with Technicians, Warranty, and Parts Department to ensure proper repair of client
vehicles
Averaged 99% Customer Satisfaction Index (CSI) and high dollar per re pair order average
Consistently within the top three advisors
Intertractor / Passini Group, Vernon Hills, IL
US OEM Account Executive / Product Manager – Steel Manufacturing, Service Parts,
Heavy Construction Equipment
Cultivated new business and redevelopment of prior and current clientele
Diligently grew client base, increased sales exponentially
Created strong partnership relations with Engineering and Manufacturing to promote superior
application techniques, balanced technical/economic solutions and high levels of customer
satisfaction
Development of rubber products
Chris Kaplinski
1710 Fremont Rd. Hoffman Estates, IL 60169
mailto:*******@*****.***
Touch Tunes Music Corp, Buffalo Grove, IL
Field Service Team Leader – Manufacturing and Distribution, Coin Op
On-site instruction for proper set up and installation
Increased sales through communication and demonstration
Technical customer assistance via tech line and tech writing
Estimated damage and repair, trouble shooting, and diagnostics
Performed public relations / Marketing duties
Auto Service Consultant / Assistant Service Manager / Service Manager
Interviewed customers, thereby sending work into service department to identify type of work to
be performed
Reviewed completed repair segments and work orders to identify errors, and ensure compliance
to standards and quoted prices
Prepared quotes for customers
Issued Purchase Orders to vendors for sub-let work and materials and posted outside purchases
to the work order
Issued account invoices to appropriate accounts in a timely manner
Monitored shop work in process and scheduled work accordingly
EDUCATION
AE Stevenson High School, Lincolnshire, IL Graduated 1993
Former ASE Technician
Penske Management In Training program
Sales and customer service seminars
CDW University
Extensive technical training
Experience in Metallurgy
COMPUTER SKILLS
Microsoft Office
Microsoft Works
Corel
Adobe
SPS
Microsoft Access
ACT
BPCS / AS400
BAAN
Linux systems
DDS
VAST
AllData
Reynolds & Reynolds
ADP
*References available upon request
Contact this candidate