Customer Service Manager, Front Office, Operation and Sales Management
Resume:
Albeno G. Camarillo
Phoenix, Arizona 85042
***********@***.***
Objective
Seeking to return to the hospitality industry for an opportunity to utilize my experience as a productive hospitality leader and skills developed to enhance the growth of an entrepreneurial business.
Professional Experience
2007-Present Corporate Collections International, Scottsdale, Arizona
Director of Sales
Responsible for developing and performing all sales activities towards achievement of profitability and growth.
• Develop business plans and sales strategies for commercial and consumer collections that ensures attainment of company goals
• Cultivate and maintain effective business relationships with executive decision makers on a daily basis
• Initiates and coordinates development of action plans to penetrate new markets
2005-2007 Midland Credit Management, Inc., Phoenix, Arizona
Account Manager
Execute collections on non-performing portfolios by offering resolution programs. By following FDCPA guidelines, targeted a broad market of charged off debt.
• Manage 400 + accounts monthly
• Exceeded budgeted goals during historically low production months
2004-2005 LA Fitness Sports Club, Tempe, Arizona
Sales Manager/Assistant General Manager
Actively pursued enrollment of new members through self-generated and Company sponsored programs, promotions and referrals.
• Trained new sales associates.
• Actively involved with day to day operations of Sports Club.
2002-2004 Wyndham Buttes Resort, Tempe, Arizona
Guest Services Manager
Responsible for overhauling and regaining controls of entire front office, bell staff and communications systems operations.
• Helped create a new sense of pride and positive morale with both current staff and newly hired staff.
• Worked closely with Hotel Manager and Director of Housekeeping to produce favorable productivity levels in payroll and spending.
• Influential in establishing the Buttes front office staff as the number one resort in the company for the By-Request Program, Wyndham’s frequent stay program.
1995-2002 Best Western Inn of Chicago, Chicago, Illinois
Director of Operations 5/00-1/02
Front Office Manager 5/95-5/00
Responsible for overseeing all front office operations including concierge, bell stand, doormen and communications systems. Promoted to Director of Operations in May of 2000 to include management of Newsmakers Restaurant and oversight of the hotel gift shop. Met regularly with department heads in order to trouble shoot, consult and advise on department issues.
• Instrumental in providing leadership, direction and positive morale throughout the entire property.
• Led mini-seminars throughout the hotel in order to develop customer service and consistency.
• Created training and incentive programs in order to reduce adjustments and create additional revenue.
• Implemented new guidelines in Newsmakers Restaurant on consistency, portion control and cleanliness.
• Recipient of the Manager of the Year Award for 1999
Page two
Albeno G. Camarillo 602-***-**** ***********@***.***
1993-1994 The Barclay Hotel, Chicago, Illinois
Rooms Division Manager
Maintained the highest possible occupancy level through the use of expected arrivals, No-shows and Walk-ins. Produced competitive occupancy figures and increases in average daily rate. Coordinated work of front office, reservations and housekeeping. Represented the General Manager on a daily basis
regarding Hotel policies, services and guest concerns.
• Established a staff training program covering internal procedures, incoming/outgoing traffic and inventory control. This enabled staff to be self-sufficient and empowered to handle selling and service needs.
• Reduced customer complaints by establishing new control and follow up procedures.
• Recruited and hired an effective customer service team and bolstered employee morale.
• Developed and implemented incentive programs.
• Improved hotel security through close supervision and scheduling.
1993-1993 The Hospitality Group of America, Chicago, Illinois
Account Executive
Responsible for sales and account management for this international marketing group. Directed telemarketing transactions through company’s major decision makers. Target goals met on a monthly basis.
• Played a major role in maintaining a solid producing sales force of dedicated enthusiastic people.
• Originated and researched own sales leads.
• Successfully active in negotiating and closing on sales agreements.
1991-1992 Inter Financial Group, Inc.
Ramada Hotel Phoenix-Downtown, Phoenix, Arizona
Ramada Hotel, Homewood, Illinois
Rooms Division Manager
Administered all daily functions of front office, reservations and housekeeping. Implemented new standard operating procedures with regard to customer service and consistency. Responsible for recruiting, interviewing and hiring. Was also actively involved in counseling and coaching of our associates and documenting all personnel issues. Supervised training of new associates and oversaw the evaluations of current staff. Actively participated in a “hands on” style of management. Reported directly to the President of management consulting firm, Inter Financial Group, Inc. Later transferred to become Rooms Division Manager of Ramada Hotel Phoenix-Downtown, owned by Inter Financial Group.
• Reduced labor costs through better work scheduling.
• Acquired great success through personal attention to every detail involving arrivals of group/tours and acting as personal host.
• Decreased office supply expenses through form improvements and inventory control.
1986-1991 The Barclay Hotel, Chicago, Illinois
Front Office Manager
Directed all front office operations, which include checking-in and out of guests, scheduling, maintain budgets, billing, and training developing and motivating staff as well as handling daily guest concerns.
Education
Roosevelt University, Chicago Illinois
Bachelor of Science May 1991
Major: Hospitality Management
Echols International Hotel School, Chicago Illinois
Certificate of Graduation, October 1984
Awards/Personal
Manager of the Year – Inn of Chicago 1999
Chicago Triathlon – 1995 - 2004
References furnished upon request
Contact this candidate