Service, Sales and Managerial Skills

Vanessa Morrison

*** **** ******, *** **, East Orange, NJ 07017

(P) 973-***-**** (E) **********@*****.***

Sales & Service Profile

Results-driven professional offering progressive career in sales and service; demonstrated solid sales and

team management skills; and the ability to acquire and service high net worth clients; motivate staff

members to deliver superior service and achieve customer satisfaction; adept in empowering team

members on delivering exceptional client experience.

Core Competencies

Sales & Service Presentation & Negotiating Skills

Acquiring & Retaining Clients Team Building Skill Sets

Professional Experience

HMS Host – Newark, NJ (01/2010-Present)

Service Concierge

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest

service

• Listens, apologizes with empathy, finds a solution and follows through when resolving guest

problems.

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment

as to when it is appropriate to use the 100% Guest Satisfaction Guarantee

• Performs other duties as required to provide genuine hospitality

American Souvenir Shop – Newark, NJ (03/2008-12/2009)

Sales Associate

• Establishes, develops and maintains business relationships with current customers and

prospective

• Makes telephone calls and in-person visits and presentations to existing and prospective

customers.

• Researches sources for developing prospective customers and for information to determine their

potential.

• Develops clear and effective written proposals/quotations for current and prospective customers.

• Expedites the resolution of customer needing service resolutions.

Paragon Federal Credit Union – West Orange, NJ (01/2007 –02/2008)

Bank Teller

• Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing

traveler's checks and exchanging foreign currency

• Perform services for customers such as ordering bank cards and checks

• Receive and verify loan payments, mortgage payments and utility bill payments

• Record all transactions promptly, accurately and in compliance with bank procedures

• Balance currency, cash and checks in cash drawer at end of each shift

• Answer inquiries regarding checking and savings accounts and other bank related products

Educational Background

Essex County College, Associate Degree in Business Management 2013

Accomplishments

Dean’s List for Business Management

Teller Referral Champion

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