Customer Service Management
Resume:
Claire Marie De Leon
Resume
Created on
Ms. De Leon may be contacted at 702-***-**** or ******@*****.***.
PROFESSIONAL EXPERIENCE:
Risk Management Officer
**/**** ** *** ******t Ardyss International, Inc. Henderson Nevada 89011
. Prevention from exposure to criminal conduct that could harm
distributors, customers, and the company.
. Detect and eliminate fraudulent enrollments, credit card fraud, check
fraud, identity theft, shipping/inventory fraud, internal fraud, and
chargeback trends.
. Prevent fraud by utilizing statistical trend report and investigating all
internal and/or external communicates to monitor possible/potential fraud.
. Perform a daily, detailed transaction review while utilizing or
requesting supporting documentation to assess facts and circumstances
accordingly.
. Use of third party fraud prevention software that screens IP addresses
(devices) for potential fraud and other reported misconduct for online
ordering.
. Well established relationship with Compliance/Legal Team to investigate
various matters always with complete discretion until the very end.
. Worked closely with couriers FEDEX, DHL, UPS, and warehouse personnel to
monitor potential shipping/inventory fraud trends and schemes.
. Keep a friendly and informative working relationship with management and
comply with all implemented directives, policies and procedures.
. Secure confidential consumer and company records at all times.
. Part of creation and implementation of a Risk Management Department
within Ardyss International.
Position Characteristics:
Work is generally routine on a day to day basis with most tasks being well
defined, but with considerable variation under certain facts and
circumstances; some phases of the work are less defined and requires
independent action.
Performs a variety of Clerical and administrative support duties such as
maintaining records and files, composing and editing correspondence,
routinely updating information.
Progressive computer skills utilizing Microsoft office Programs (i.e Word
and Excel), the Internet, Google docs, Smartsheet, and Exigo.
Knowledge of business English, spelling and punctuation, offices practices
and procedures.
Reports directly to in-house Counsel with minimal supervision.
Distributor Support Agent
12/2009 - 5/2010 Ardyss International, Inc. Henderson, Nevada 89011
. Handled over 100 calls per day in a fast paced company with an inbound
call center for a every changing Multi-level Marketing Company
. Inputting enrollments and sensitive information accurately and quickly.
. Answer questions the distributors and retail customers may have regarding
the business, commissions and bonuses to include acting as a source of
expertise on products.
. Presented product promotion to distributors in order to reach the
company's goal for the month.
. Achieve sales metrics by delighting the distributors and retail
customers.
. Resolve customer service issues or concerns regarding missing packages,
refunds, overcharges, and ensure account information is up to date and
accurate
. Worked with the Accounting and the Compliance to ensure that the policies
and procedures were being complied with.
. Recommended to assist in implementing Risk Management Department after
five months.
. Performed tasks utilizing multiple Microsoft Office programs (i.e Word
and Excel), the Internet, Google docs, Smartsheet, and Exigo.
Project Coordinator/ Account Executive
1998 - 2008 Tele- Ads Production, Inc.
Mandaluyong City, Philippines
. Closed deals and coordinated ongoing projects
. Bridged the gap between the needs and requirements of both client and
agency
Educational Attainment:
BSC Hotel and Restaurant Management
St. Paul University Quezon City, Philippines
St. Scholastica's College Manila, Philippines
References
Kerstan Hubs Esq Corporate Attorney Ardyss International
702-***-****, ******@****.***
Crystal Siegert Compliance Officer Ardyss International
702-***-****, **********@***.***
Karla Danhieux Distributor Support Manager Ardyss
International
702-***-****, **********@*******.***
Contact this candidate