Customer Service Manager

ORIETTA E. SANTANA

*** ******** *****

McDonough, GA 30253

770-***-**** Cell

**************@*****.***

Bilingual (Spanish and English)

EDUCATION

Medical Insurance Billing and Coding Everest Jonesboro-06/2011 to Present

Medical Billing Program – Southern Crescent Technical College 09/2009 – Graduated 7/11

Business Administrative- Miami Dade Community College 1982-1984

Certified Home Health Aide since 2000 in Florida, HIV/AIDS certificate, and OSHA/TB

SKILLS

Able to work in fast paced, Organized, Detail Oriented,Self-directed entrepreneurial environment,

exceptional verbal and written communication skills, highly energetic and self-starter plus decision

making, problem resolution and creative thinking skills.

PROFESSIONAL EXPERIENCE

Reasonable Spanish Interpreting Services/Atlanta. GA 07/2013 - Present

Spanish Interpreting/ Assisting patients at Dr. Office to translate/interpreting during the appointment.

Service/Charlie and Sons Food Distrs/Morrow, GA 12/2012-6/2013

Inside Sales Rep - Selling food products to established clients, request food order, and quotations. Write

orders, outbound and inbound calls, Coordinating with warehouse manager to ensuring the delivery

commitment to client is met, and providing products samples customers as well as resellers.

Dental One Associates/College Park, GA 12/2011 –05/29/2012

Insurance Verifier/Receptionist/Cashier

Greets patients and visitors, Obtains authorization as needed to process patients for services needed,

Explains all required paperwork and forms to patients and ensures proper completion of all paper work,

Follows HIPPA guidelines and safety rules as outlined in training received, Attends morning staff

meetings, and performed other duties as assigned.

Riverstone Communities LLC/Deer Creek Mobile Home Park, GA 03/2007 - 06/2009

Property Manager - Responsible for all activities related to home sales, Move-in/out, lot renewals,

including generating and handling traffic, qualifying prospects, preparing sales and leasing documents,

collect rent, skilled problem solver, able to manage a team, and able to deal with eviction procedures.

Dept. of Water and Sewer, City of Hialeah, FL 11/2001 - 02/2007

Accounting Clerk/CSR/Cashier - Process all payments received by mail, and in person, computing figures

with speed and accuracy (receipts and checks), process new accounts, delinquent accounts, Interim

funds, Property Liens Payments, Balance cash register, receiving large amount of cash flow and

obtaining accountability of transactions, and distribute all paper work to its proper department.

Adecco Employment Agency (Dept. of Water/ Sewer, Hialeah) 09/2000 - 11/2001

Customer Service Representative- Received customer inquiries in the office or by telephone regarding

billing (explaining billing procedures and requirements), low pressure leaks, connecting and disconnecting

service, and resolve complains of sewer and solid waste. Perform a variety of clerical tasks and maintain

customer records.

Certifications:

CPR OSHA HIPPA MEDICARE CMS-1500 UB-04

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