Customer Service High School
Resume:
Rhonda Clay
Baytown TX, *****
***********@*****.***
PROFESSIONAL SUMMARY
Highly experienced Customer Service professional. Able to handle a high volume of customer
calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the
highest quality of consumer service. Excellent listening skills, oral and written communications.
Comfortable in interacting with all levels of the organization and public. Excellent problem
solving and negotiating skills. Able to make decisions independently and quickly with minimal
escalations.
TECHNICAL EXPERIENCE
Analysis Detail Orientation
Microsoft Office Multitasking
Written & Verbal Organization/Prioritizing
Communication Data Entry
Accounts payable Entry of Payroll
Personal Characteristics:
Patience able to handle any situation in a professional and timely matter.
•
Assertiveness I will take the initiative to do things before they are asked of me.
•
Very committed to my job and success rate of my job and my ability to finish all my tasks
•
asked of me.
I always have a thirst for improvement.
•
Works successfully with the help of others as a team or individual.
•
WORK EXPERIENCE
Zale’s Jewelers 2012-Current
Jewelry Consultant
• Customer Service Representative Meeting in greeting the clients
• Payroll and Invoice Specialist adjusting payroll making sure all the times met and
sending it of at a timely matter every week to corporate offices.
• Repair Coordinator making sure all repairs are organized finished and returned to the
customer on the date promised.
• Setting appointments with the client managing positive clientele
• Managing payments with the client
• Layaway Coordinator canceling layaways and making checks out the clients.
• Supervision of two or more Jcs in a period of a day.
• Shipping in Receiving Coordinator.
• Floor Leader
US Security Associates 2010-2010
Security Guard
• Face to badge- Inspected badges of onsite guest for identification purposes
• Patrolled the property in work truck looking for and suspicious activity
• Completed and filed daily reports on the hour of all the activity that I see during
the patrol.
Lowes 2010-2010
Cashier, Auditor
• Customer Service meeting in greeting customers upon visual meeting.
• Money handling receiving money an returning it as well ring up customers and checking
them out.
• Stocking an unloading bringing pellet jack in unloading it in loading it back up.
• Auditing making sure all the products matched the products I was supposed to have in
plastic wrapping all my products on the go.
Community Toyota 2009-2010
Appointment setter, Customer Service Coordinator
• Call my daily list of clientele that I have to set appointments
• Worked with word, excel, spreadsheet, PowerPoint to manage all the clientele that I had.
• Called over one hundred guest a day to set appointments.
• Managed Customer service desk
Bayou City Wings 2007-2009
Server, Togo Girl
• Customer service taking customers’ orders and making sure they were all delivered hot
food at a timely matter
• Floor leader overseeing two to five people at a time
• Money handling making sure I received the right amount of money and returned the right
amount as well.
EDUCATION
Robert E. Lee High School
High School Diploma
Contact this candidate