Customer Service Security

LUIS VERA

**** *.* * ******, Miami, florida ***** • Home: 305-***-**** • ************@*******.***

Professional Summary

Security Guard with extensive knowledge of law enforcement practices, investigation techniques and security equipment operation. Focused, detail-oriented Security Guard with more than 1] years protecting corporate assets and maintaining safety. Conscientious Security Guard adept at managing security risks with ease and using judgment to resolve problem situations. Certified Security Guard with the expert training and problem solving tools necessary to serve and protect. Experienced in the nightclub scene.] well-versed in identifying potential risks and using common sense in high-stress situations.

Skills

Security Guard License Superior customer service Electronic surveillance Conflict resolution techniques Investigation documentation Theft prevention training

Computer proficient Organizational skills

Excellent communication skills Well organized

Issue resolution

Outstanding interpersonal skills Microsoft Office proficiency Quick learner

Verbal communication skills Self-motivated

Fast learner

Personable and friendly

Work History

security officer, 08/2013 to 08/2013 (current job)

all american security – 3043 nw 7 st miami, fl 33125

Detect suspicious activities and watch for criminal acts and rule infractions.

report property damage, theft, presence of unauthorized persons and unusual occurrences. Monitor and report suspicious activities to local authorities.

Warn offenders about rule infractions and violations and verbally evicted violators from premises.

clerk, 10/2000 to 06/2013 king variety inc – Miami, FL

Answered product questions with up-to-date knowledge of sales and store promotions.

Answered an average of 10-25 calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Politely assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special orders. Provided an elevated customer experience to generate a loyal clientèle.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

construction security, 02/1998 to 09/2000 kent welding – Miami, FL

Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors. Detected suspicious activities and watched for criminal acts and rule infractions. Monitored and authorized entrance and departure of employees and visitors.

Circulated among visitors, patrons and employees to preserve order and protect property. Monitored and reported suspicious activities to local authorities.

Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.

Warned offenders about rule infractions and violations and verbally evicted violators from premises. Denied entrance to the building to unauthorized persons.

Secured all doors in the office and main building after hours.

Performed surveillance of suspects using binoculars, cameras and camcorders.

Education

High School Diploma: entrepreneur, 2006 west madison falls - scottsdale, arizona

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