Project Manager Customer Service

PHILLIP ANDERSON

*** ********** ******, #*** ( White Plains, NY 10605 ( (h) 914-***-**** (

(c) 212-***-**** ( *****************@***.***

PROFESSIONAL PROFILE

IT MANAGER (PMI Certified) - TELECOM/COMPUTER INDUSTRIES

Dedicated and proactive IT leader with superlative record of providing

business solutions to heavy hitters including British Telecom / Reuters,

AT&T, Citigroup, Chase, Kraft Foods, HP-EDS, Verizon Business, Sprint-

Nextel, Northrop Grumman, T-Mobile, BMW North America, Kiewit

Infrastructures, and Alcatel-Lucent. Demonstrated proficiency at

coordinating, leading, and delivering complex IT projects on time and under

budget. Expertise in determining appropriate placement of technical

professional within organizations to optimize performance. Highly skilled

communicator, adept at maintaining and developing key client relationships.

Proven capability to manage multi-million dollar finances / budgets and

handle purchasing responsibilities. Dedicated to streamlining operations to

guarantee project delivery at minimal costs. Six Sigma Certification

pending.

Key Qualifications

> Highly experienced in delivering complex, effective network solutions

with minimized downtime.

> Proven ability to manage creatively and authoritatively while

operating within company policies and best practices.

> Adept at initiating new procedures and launching projects to elevate

customer service and reduce costs

> Demonstrated talent for collaborating with other project managers and

exchanging parts inventories to facilitate cost savings.

> Generate new revenues by identifying opportunities and maximizing

business potential by recommending ad-ons to improve network

performance and services.

> Act as company ambassador at all times, clearly articulating

organizational skills and solutions while projecting a demeanor of

professionalism and intelligence.

Areas of Expertise

( Project Management ( Resource Acquisition ( Network

Troubleshooting

( Technical Business Solutions ( Financial / Budget Management (

Purchasing

( Team Leadership / Development ( Operations Oversight ( Systems

Installation

( Customer Service ( Process Engineering ( Software Upgrades

EDUCATION & PROFESSIONAL DEVELOPMENT

Degree in Communication and Network Management ? Devry University

Diploma, Network Engineering ? The Chubb Institute - White Plains, NY

MCP, A+, ITIL, and PMI Certified

Six Sigma Certification (pending)

PROFESSIONAL SUMMARY

Kiewit Infrastructures, Inc.

Woodcliff Lake, NJ

IT Eastern Regional Support Manager (contract)

2010 to Present

Manage the day-to-day operational and tactical aspects of multiple or

large scale system integration and network infrastructure projects

from proposal to implementation

Work with executive level clients, vendors, and operations staff to

ensure solutions fit within global architecture and integrate with the

client's future business direction.

coordinates all project deliverables to ensure team is staying on track

with deliverables and communicates progress to all stakeholders

Manages day-to-day client interaction and expectations for multiple or

large-scale projects; manage and foster productive client

relationships

Proactively adjusts budgets and resources as appropriate in accordance

with scope; guides team on mitigating risks.

Towerstream

Newport, RI

IT Support (contract)

2010 to 2010

Maintain microwave radio equipment by aligning frequencies with test

equipment, performing annual FCC checks to ensure radio operations are

in accordance with FCC guidelines and test for faulty radios; WIMAX/4G

Troubleshoot and resolve customer complaints concerning technical

problems with the system

Responding to all NOC call outs within a specified area and contact the

appropriate field staff to resolve a system problem

Conduct pre installation Site Survey/Audit; conduct proper installation

and configuration

Adjust power levels and commission equipment; coordinate and conduct RF

coverage testing after installation

Kraft Foods/HP-EDS Tarrytown, NY

Field Support Engineer (contract) 2007 to 2010

> Proven track record of troubleshooting and repairing hardware,

software and networking issues; IMAC

> Experience supporting 500+ user environment including some general

Active Directory and Exchange administration

> Team/results oriented, flexible, proactive, self-starter able to work

in a cross-functional team environment

> Advanced knowledge of various MAC/PC OS and LAN/WAN software and

hardware equipment; ability to analyze and solve complex computer

related problems offsite and onsite

> PC hardware and configurations, troubleshooting; and power experience

including: Galaxy, Lorain, DC distribution systems, and

troubleshooting on

> Thorough knowledge of parts for IBM Severs and laptop such as i/z

Series z10,z9, AS/400, i5, tape library 3494, tape 3590, 3490 and disk

2105; perform all service and maintenance call-out and on rotating

24/7 on-call for satellite location with the region.

AT&T CORP White Plains, NY

Project Manager (contract) 2008 to Present

> Manage system implementations for large Matrix systems

> Analyze and resolve all customer circuit impairments

> Develop circuit design alternatives in instances of excessive,

otherwise irresolvable impairments

> Work with and support various internal organizations during pre/post

deployment testing

BMW NORTH AMERICA Woodcliff Lakes, NJ

Senior IT Project Manager (contract) 2007 to 2008

> Manage system implementations for large Matrix systems

> Supervised installation activities of Siemens products and systems;

managed projects budgeted between $3M-$6M

> Plan and strategize complex technology implementations; strong

foundation in SAN and NAS environments

> Define a Scope of Work and detailed Project Plan with our customers

and our internal technical team for new projects

> Participate in day-to-day client support and account management;

Maintained networks in a WAN environment using enterprise-level

hardware and data communications

BRITISH TELECOM / REUTERS Edison, NJ

Project Manager (contract) 2006 to 2007

> Leveraged knowledge of Cisco IOS, routing protocols, and LAN / WAN

transport media as chronic manager for company-wide IP MPLS

environment, including circuit layout and support.

> Led tier technical organization; strong foundation in SAN and NAS

environments

> Oversaw monitoring, surveillance, and troubleshooting for Company's

network, including network operation.

> Maintained networks in a WAN environment using enterprise-level

hardware and data communications; minimized system downtime and

maximized system performance

AT&T CORP. White Plains, NJ

Manager of Network Engineer (contract) 2004 to 2006

> Resolved Company's network problems; managed array of Circuit and

protocols (fractional DS1, HDSL, DS3, Frame Relay, ATM, and Frame

Relay to ATM).

> Led a team of union workers to ensure daily maintenance of lines for

clients including Chase, BONY, T-Mobile, CitiGroup, and Bank of

America.

CITIGROUP Rutherford, NJ

Network Migration Technician (contract) 2005 to 2006

> Assisted with roll-out of new networking equipment for all Company

branch and Smith & Barney offices.

> Coordinated installation, testing, and production of extranet

connections and associated hardware (routers).

> Configured routers and deployed for implementation.

> Tested and turned-up circuits with remote customer; Frame relay, and

T1.

BRIDGECOM INTERNATIONAL New York, NY

NOC Engineer (contract) 2004

> Collaborated with Telco carriers, NOC, and / or test centers to

perform routine testing and circuit turn-ups.

> Provided new customer with Local Number Portability (LNP), and

analyzed / resolved problems.

> Troubleshot with FST and monitored DSLAM, Router, CPE, and Switch.

> Held responsibility for the operation of effective voice and data

networks that impacted multiple clients and business areas throughout

the Firm

T-MOBILE / NORTEL / TRUE POSITION Parsippany, NJ

Project Manager (contract) 2002 to 2004

> Led installation efforts to upgrade T-Mobiles network, including: LMU

router/switch testing and repair wiring, router/switch configurations,

E911 GPS router/switch, and antenna site survey for T1 loops.

> Streamlined installations procedures and trained field tech on

installation of equipment without service interruptions.

> Managed wireless site maintenance, Telco circuits, equipment testing,

as-built drawings, and wired / wireless equipment configuration

troubleshooting, (including VOIP).

> Resolved radio network problems due to topology and morphology

administrator of site punch testing.

ALCATEL, USA (Now Alcatel-Lucent) Dallas, TX

Project/Product Manager 1999 to 2001

> Supervised installation activities of Alcatel products and systems;

managed projects budgeted between $1M-$3M.

> Conducted customer acceptance testing and in-process quality audits

and inspections; acted as point-person with customers on all aspects

of installations and testing. Orchestrated re-location and assembly of

Telco systems and network racks.

> Directed technicians throughout installations and troubleshoot 120vac

and -48vdc circuitry power equipment in telecom switch sites (Sub-rate

DS0, DS0, DS1, DS3, OC3, BRI, PRI and SONET).

TECHNICAL ACUMEN

HARDWARE: IBM ? Apple/Mac ? Dell ? HP/Compaq ? Gateway ? Compatible PC's

and Servers ? IDE and SCSI controllers and hard drives CD-ROM drives

internal and external ? Ethernet hardware (NIC's ? hubs ? switches ?

multiplexers) ? Token Ring Hardware (NIC's and Mau's) ? Alcatel's (iMTN ?

DWDM ? 1600 Series ? Litespan 2000 ? ADSL) Nortel ? IAD ? Netopia 7100 &

7200 ? Telephone ? Fiber Optics ? T-Berd ? analog/digital meter ? Avaya

6400 ? C360 ? 5400 ? COAX ? HP Printers ? True Position ? Santera Pardyne

DSLAMs ? Cisco 7206 ? 4000 ? 3674 ? BMP ? SOTS ? DSTS ? SARTS ? ICORE ?

NESCOPE ? TI ACMS CLMWDI KMS-WMS

OPERATING SYSTEMS: Windows CE 2.0 ? 3.0 ? Windows XP ? XP Home ? Windows

2000 Server ? Windows NT Workstation 4.0 ? Windows NT Server 4.0 ? Windows

NT Server 4.0 Enterprise Version ? Windows 2000 Professional ? Novell

Netware 5.1 Cisco IOS ? TL1 ? Unix ? Cisco TAC

SOFTWARE: MS Visio 5& 2007 ? MS Exchange 5.5 ? MS Project 98 & 2007 ? MS

Internet Server 4.0 ? MS Proxy Server 2.0 ? TL1 IVR ? Procom Plus ? BMP ?

SOTS ? DSTS ? SARTS ? ICORE ? NETSCOPE ? TI ACMS CLMWDI ? KMS-WMS ? Remedy

? MS Words ? MS Excel ? MS Power Point ? MS Presentation

PROTOCOLS: Ethernet 802.1X ? LAN/WAN/MAN/VPN ? TCP/IP ? DLC ? IPX/SPX ? RIP

? BGP ? EIGRP ? OSPF ? Cisco Cat OS ? NetBEUI ? OC3 ? OC12 ? OC48 ? OC192

? DS0 ? DS1 ? DS3 ? ISDN ? XDSL ? T1 ? T3 ? PSTN ? STS1 ? POTS ? Cat-5 Cat-

6 ? Fiber ? WiFi ? RF ? E911 ? SHDSL ? HDSL ? GSM/CDMA ? VOIP

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