Manager Customer Service

SAGAR KANTA NAYAK [pic]

E-mail: *****.*******@*****.***

Mob: 876-***-****/943-***-****

CAREER OBJECTIVE

To be professional who can make a qualitative difference through hard work

and sheer dedication, to innovate and excel and to prove as an asset for

the organization.

WORK EXPERIENCE

. Working as an Audit Executive in Shine India Group.

. A total Experience of 2 yrs as an Assistant Regional Manager in Prayag

Infotech Hi-Rise Ltd.

. Worked as CSA (Customer Service Associate) in Bharat BPO Service Ltd.

from Sep 2008 to Oct 2009.

TECHNICAL SKILLS

. Proficient in computer operations.

. MS Office (Word, Excel, PowerPoint & Access), Tally & Internet.

. Operating Systems- Windows-XP, Vista & Windows-7.

PROFESSIONAL EXPERIENCE

. Handled all official correspondence efficiently.

. Monitored the movement of Branches.

. Upgraded all office filing system and maintained the stock record.

. Typed entire Regional documents and branch documents.

. Maintained the cash register to complete cash transactions and

prepared for bank deposits.

. Created a systematic and reliable computerized branch database.

. Conducted frequent partial physical audits to verify accuracy of

records.

. Assisted the manager and provided all information of the daily work of

the office.

. Responsible for taking quick decisions in the absence of the Regional

manager.

. Prepared the procedure for the opening of new branches.

. Responsible for training of new employees who are new to the

organization.

. Responded phone calls and meet with the Marketing executives to answer

their queries.

SKILLS & ABILITIES:

. Preparing new strategies and plans for increasing business.

. Able to maintain good work environment in the company.

. Able to handle all type of arrangement for staffs.

. Capable of adapting new techniques related to work field.

. Uncommon ability to solve different problems under pressure easily.

. Creating various types of reports for company reference.

ACADEMIC QUALIFICATION:

. +3 Commerce from Utkal University, Orissa in 2007.

. +2 Commerce from Council of Higher Secondary Education, Orissa in

2004.

. 10th Standard from Board of Secondary Education, Orissa in 2002

EXTRA QUALIFICATION:

. Diploma in Computer Science

. Certificate in Insurance Business

. Tally

PERSONAL DETAILS:

. Date of Birth: 9th JUNE 1986

. Father's Name: Nilamani Nayak

. Nationality: Indian

. Marital Status: Single

. Sex: Male

. Language Proficiency: Hindi, English, Odia, Bengali

. Location Preferences: Kolkata/Anywhere in India

. Permanent Address: At- Badamangalpur, Post-Dharmasala, Dist-

Jajpur, Odisha,Pin-755008

I hereby declare that all statements furnished above are correct to the

best of my knowledge & belief.

Place: Odisha

Date :

(Sagar Kanta Nayak)

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