Customer Service Manager
Resume:
Amanda Casey
San Antonio, TX *****
*.*********@*****.***
OBJECTIVE: Proven track record in customer service, inventory, cash management, and
balancing registers. Consistently utilizing my energy and skills to develop
and encourage employee and business productivity
EXPERIENCE: First Convenience Bank San Antonio, TX
11/2012-Present Personal Banker II
Greet customer(s) as they enter the branch.
Letting customers know their balance, if they have items pending and if
they are negative.
Depositing or withdrawing money for the customer.
Maintained orderly appearance of register area and supplies stocked
Closing out all the registers at closing time and counting all the money.
Going over all the paper work when they open a checking or savings account.
Making sure they sign and understand all the paper work for a loan.
Do cashier’s checks, money orders, wire money and cash advances.
Sears San Antonio, TX
3/2012-11/2012 Cashier
Ensured that each customer receives outstanding service by providing a
friendly environment
Accurately and efficiently used registers to ring up customers and
accurately maintain all cash and media at the registers
Maintained orderly appearance of register area and supplies stocked
Closing out all the registers at closing time and counting all the money.
Ensure customers are aware of credit opportunities and savings programs.
Spirit Halloween Store San Antonio, TX
9/2011-11/2012 Assistant Manager
Make sure to help customers find what they were looking for.
Do any exchange or returns for customers.
If we didn’t have an item a customer wanted we made sure to call and
check to see if another Spirit store had the item.
When closing I had to make sure all of the pros were off, the store was
cleaned up, counting down all the registers.
Making sure the registers had the correct amount of money for the next
day.
Prepare deposits each day.
Highlands Social Club San Antonio, TX
9/2007 – 7/2011 Manager
Check identification of customers to verify age requirements for purchase of
alcohol
Clean glasses, utensils, and bar equipment
Take beverage orders from serving staff or directly from patrons
Made all daily deposits.
Managed supply order.
Booking hall rentals.
Making sure everything was clean and ready to open.
Doing all the paperwork at the end of the night.
Doing the inventory at the end of the month.
JC Penney San Antonio, TX
4/2006 – 1/2007 Cashier
Ensured that each customer receives outstanding service by providing a
friendly environment
Accurately and efficiently used registers to ring up customers and
accurately maintain all cash and media at the registers
Maintained orderly appearance of register area and supplies stocked
Closing out all the registers at closing time and counting all the money.
Highlands Social Club San Antonio, TX
11/2003 – 2/2006 Pinsetter
Manually set up pins for league bowlers
Helped clean the bowling alley before and after league
School: DeVry University San Antonio, TX
Computer Forensics
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