Customer Service Manager
Resume:
OLIN DALE HUGHES, LVN
Houston, Texas 77062
***/***-**** (Cell)
**********@*****.***
EDUCATION :
**** - **** ******** ********* *******, A.A. Degree
**** - **** ******sity of Texas, Austin, B.S. Degree (not completed)
1996 - 1998 McLennan Community College, A.D.N. Degree (not
completed)
Summer of 1998 L.V.N Degree, License #168747
SKILLS :
Patient Care - Cardiac; Telemetry; ICU; Medical – Surgical; ER; Renal –
Diabetic; Post – Op Surgical
Certifications- BLS, ACLS
Management- Management experience of 15 years ; 9 years not on resume
between Foodmaker, Inc and Taco Bell
I am very experienced in cardiac and telemetry monitoring. I have taken telemetry
courses and arrhythmia courses. My ICU experience is from my first hospital and
included overall clinical experience without any specialty areas (such as SICU, CVICU,
ect.). Currently I am working in Psych with great enjoyment.
SEMINARS :
*** PLEASE SEE ATTACHED SHEET FOR FULL LISTING OF SEMINARS***
SPECIAL SKILLS :
Bilingual - Spanish, speak, read, write, and translate fluently (lived in South
America for ten years )
EMPLOYMENT HISTORY :
Bayshore Medical Center Adult Psych- from 4/2011 to 9/2011 ** Was
too disorganized to continue to work there**
4000Spencer Blvd Director: Susan Thurman, RN, MS-P
Pasadena, Tx Phone to floor: 713-***-****
( Since unable to find employment have been going to San Jacinto College to
further my education)
University of Texas Desiree Morgan,RN Director Direct line 713-
500-8829
Harris County Psychiatric Center Guerline Dejean, NP-Cl MGR
Outpatient Mental Health Clinic 713-***-****
3610 Willowbend Suite 1000 From: 11/1/09 1/29/10
Houston, Texas 77054 Left due to buget cuts
713-***-**** – Clinic number
Worked as Patient Flow Coordinator also although no official title, assisted and
directed all patients to see 3-4 doctors and 4-5 nurse practitioners, Vital Signs done per
request,
Ordered supplies for the clinic, Gave injections to adult and pedi patients, all
documentation on computer, handed out samples per md and np orders, developed a
flowsheet to track all patients discharged from Harris County Psychiatric Center for a
referral still being used to this day, meetings with case managers and supervisors,
Always available to make sure no problems from any missed or lost appointment using
CUSTOMER RELATIONS to help and defuse situation, worked for a time calling in
prescriptions and authorizations, on the phone a lot but always made regular rounds
around the clinic to make sure all was well and talked with patients at random.
Q Staff INC. 05/30/08 – 11/2009
Anna Reed - Staffing Coordinator
17300 Saturn Lane, Ste.112
Houston, Texas 77058
*Note: I am being frequently cancelled and not used or called so I am giving up this
agency since they are unable to find me any work.
Clear Lake Regional Hospital CVII Intermediate Staff Nurse 02/02
- 05/08
Webster, Texas Jennifer Kaman, RN 281-***-****
281/332-2511
Monitored Cardiac Patients, primary care nurse, ICD patients, Heart Cath patients,
Pacemakers pre and post insertion, IV Fluids such as Dopamine, Nipride, etc., titrated
various drips,
Heparin protocols, Admitted and Discharged patients, usual load was 5-6 per nurse,
occasional step – down patients with ratio down to 2-3, PEG tube care, oral and nasal
suctioning as needed, chest tube monitoring and assist with insertion, ventilator care
and trach care and suctioning, had varied overflow patients at times from normal
med/surg, to psychotic and occasional SI/HI patients that were of course transferred
after stable, wound care and varied sundry duties in the day of a Cardiac Nurse.
Worked as backup for telemetry techs for a weekend and responsible for up to 40
patients arrhythmias on 2 separate monitors that were picking up signals from varied
floors. I informed my director that this was an excellent way to make sure everyone
knows their rythms and is aware of the entire process and what might occur if leads
not attached. Preceptor to many new nurses during these years and was 100 %
successful with all of the people that I precepted, they all stayed with the company and
became better nurses with some advancing to other positions. I taught many nurses the
value of good CUSTOMER RELATIONS and from what I have seen they have all
done well using this skill.
[Worked from 12/01 - 02/02 PRN with a temporary agency per diem work at various
hospitals including Angleton-Danbury, Triumph Healthcare, Cornerstone Hospital,
Memorial Hermann Hospital Southeast; mostly Med-surg and telemetry monitoring
floors with some psychiatric patient overflow.]
Clear Lake Regional Hospital CVII Intermediate Staff Nurse LVN
281/332-2511 02/01 - 12/01
Patti Floyd,RN, BSN – Head Nurse
Primary Nurse, started iv’s, helped train new nurses hired to the hospital, started
Nasogastric tubes, all primary duties of a nurse as well as assisting in training new
nurses to the hospital, used my Spanish ability extensively since have many Hispanic
Americans here in Houston area, Monitored telemetry and made sure all was correct,
had mainly bulk of med/surg patient’s during this time with problems such as diabetes,
renal failure, wound care, ventilator care, trach care, CUSTOMER SERVICE was
and always will be my primary way of taking care of my patient and their guests.
American Mobile Travel Agency Travel Nurse - LVN
12235 El Camino Real, Suite 200 03/00 - 02/01
San Diego, CA 76712 Attn: Georgia
800/282-0300
Travel Nurse worked as primary nurse, trach care, breathing treatments, phlebotomy,
got to know patients using good CUSTOMER RELATION SKILLS, wound care,
monitored chest tubes as needed, all VS double checked, good teamwork with all techs
since I always assist and will always remind nurses that a good tech is worth their
weight in gold since they might come across something you have missed or if you are
with another patient can be key to informing you if something wrong with another, peg
tube care, foley care, skin care and of course asses the patient continually but
especially when taking over.
Providence Health Center Renal/Dialysis/Med-Surg/Cardiac
Staff Nurse LVN
6901 Medical Parkway 01/98 - 03/00
Waco, Texas 76712 Susan Clark RN
254/751-4000 (Main Number)
254/751-4705 (Personnel)
First hospital I worked in, learned a lot. Primary Nurse for patients and obtained
certification to allow me in this hospital to give blood, all cardio drugs iv push, and
anything else needed, Was continually being asked to work doubles with the second
shift in ICU. Was pulled to ICU so much that was told to orient new nurses that were
pulled from the floors when short handed,
Cardiac patients, monitored telemetry, renal and diabetic, tube feeding, TPN, woun
care, surgical patients, varied overflow and was always able to use my CUSTOMER
SERVICE skills to help with the patient as well as the family member or visitors.
Providence Health Center Renal/Dialysis/Med-Surg/Cardiac
Nurse Tech
6901 Medical Parkway 04/96 - 06/97
Waco, Texas 76712 Susan Clark RN
254/751-4000 (Main Number)
254/751-4705 (Personnel)
Church's Chicken Store Manager
3903 N. 19th St. 05/93 - 03/96
Waco, Texas 76708 Al Wiggers, Area Manager
254/752-0360
DUTIES: Customers Service, Profit increase over prior year of average 10-15% per
week, supervised and trained from 15-25 employees including 2 Assistant Managers
and 2-3 Shift
Leaders, Inventory control and ordered all supplies for running of store, Scheduling
was always up 3-4 weeks in advance, Payroll, Training, Surprise Audits and
Inspections, Teamwork fully emphasized and all followed policies and procedure,
Worked at all stations as needed and made myself available to customers as well as
employees.
Chief Auto Parts Inc. Store Manager
2425 W. Waco Dr. 02/90 - 04/93
Waco, Texas 76707 Moises Hernandez, District Manager
254/754-5669
DUTIES: Customer Service emphasized as number 1, Retail operation was in red and
started to go into the black by 3-5%, hired and trained 10-12 employees with 1
Assistant manager and 1 Team leader, Ordered all supplies needed and sent back
numerous overstock items as well as finding buyers for old parts taking up space still
on inventory so could make room for new items, Schedule done and posted biweekly,
Payroll for all employees done, Trained new employees and delegated some training to
some key members that were very knowledgeable, worked the counter daily and always
aware of customer relations. All worked very well together as a cohesive unit.
Army/ Air Force Exchange Service Assistant Store Manager
Burger King Division 05/87-07/89
Ft. Campbell, Kentucky Mike Goolsby
Nashville, Tennessee
DUTIES: Assisted Training future store managers coming through the store since this
was a training store, Customer Service was KEY to this operation especially so since
located on a military base, Managed Day Shift with responsibility over 40- 45
employees, Excellent Customer Relations and Training, This Unit was one of TOP 5 in
the world for gross sales and was usually number 1, assisted store manager and other
assistants, was assigned special tasks by store manager of inventory control and
entered into the computer, Instrumental in hiring and in surprise audits, always
assisted with training, staff development, and any other duties that was assigned.
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