Customer Service Representative
Resume:
BRANDON C. WAPLES
Augusta, Ga 30909
E-mail address: *******.*.******.***@****.***
**************@*****.***
PROFESSIONAL EXPERIENCE SUMMARY
The United States Military IT Course consisted of 794 Hours in which I
completed from 02 NOV 09 - 07 APR 10.
work experience
Ft. Gordon, GA NOV 09 to Present
Installed a switch, router, network operating system server, Symantec anti-
virus client, and operating system using graphical user interface or a
command line interface, electronic mail client software on an automated
information system, and digital encryption devices.
Configured a static route on a router, router rip, open shortest path
first, enhanced interior gateway protocol, global broadcast service, and
transportable ground receiver suite for operation, network devices using
integrated system controls and setup DNS servers.
Modified a hardware firewall, user accounts on an exchange server, a DNS
server, Microsoft active directory user/group/computer accounts, and
Microsoft active directory organizational unit. Implemented a hardware
firewall, Microsoft exchange server, dynamic host control protocol server,
public key infrastructure, and voice over Internet protocol communication,
turbo ip performance enhancing proxy device, and forward error correction
device.
I have performed hard drive imaging, password recovery on a router,
switch. Assembled an automated information system. I have recovered data
using a utility program. Able to correct malfunctions on a local area
network, also automated information systems. Determined network
connectivity using Internet control message protocol. I am familiar with
the tactical Internet management systems and able to identify a tactical
network fault using SYSCon tactical Internet management systems.
Sitel Call Center
April 16, 2012- Current Day
Customer Service Representative
April 16 2012-Sept 1, 2012
Worked as a customer service representative
Assisting customers with basic, payments and general information
On cellular devices
Technical Support Representative
Sept 1, 2012-Current Day
Assisting customers in advanced Tier 1 and Tier 2
Troubleshooting problems on cellular devices
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