Quality Assurance Customer Service

Marck M. Espiritu

** *** *** ******** ******** Hill ON L4C 8B1

Tel. 416-***-****

Email : *************@*******.***

Profile

A committed Aviation Safety Specialist and a certified Quality System

Auditor offering an extensive experience in an Aviation and Aerospace

environment looking for a full time position with a reputable company where

I can contribute to improve and establish stability in controls and

processes for the organization.

Industry Experience

World Aviation Corporation Vaughan, ON Mar

2013 - Present

Quality Assurance / Auditor

. Coordinated and performed on-going vendor, supplier and sub contractor

inspections and audits.

. Communicated and responded to the top-level management regarding audit

findings, investigations and documentation of quality issues so that they

are addressed and resolved.

. Coordinated and performed controlled goods program.

. Ensured the shelf life program and procedure are abided and reviewed on a

monthly basis.

. Controlled incorporated documents such as MPM, PPSM, QCPM, EASA

Supplement and Repair procedures.

. Ensured that all procedure contained in the MPM are complied with.

Aero Component Support Inc. Vaughan, ON

Mar 2013 - Present

Quality Assurance /Auditor

. Managed the process of identifying and assessing the risks affecting the

business.

. Prepared audit plans, checklists, sampling plans, and audit report.

. Developed a working knowledge of engagement objectives as well as planned

audit approach and

the specific audit procedures performed.

. Ensure these procedures are suitable and adhered to

. Maintained documented quality policy indicating AS 9100 requirements were

satisfied.

. Conducted Corrective Action and root cause analysis and implementation

AvWind International Incorporation Mississauga, ON

Quality System Auditor

Jan 2013 - Mar 2013

Quality Assurance Assistant

Jan 2012 - Sept 2012

. Coordinated, performed and reviewed routine on-going internal quality

system audits.

. Assisted with determining root causes of audit findings and

implementation of corrective and preventive actions.

. Control the quality of records for parts, components and shelf life

program.

. Maintained QA documentation and review controlled documentation for

quality and regulatory impact as required by the Quality Management

System and internal customers.

. Performed mandatory regulatory, human factors and company policies

training of employees

John Munro Hamilton International Airport Hamilton, ON

Sept 2012 - Nov 2012

Airport Operations (SMS) Co-op

. Performed routine on-going internal quality system audits.

. Completed Quality Assurance Audit Checklists based on regulatory and

airport regulations.

. Completed reviews or audits of airside activities.

. Designed and maintain a record or database of related reviews or audits.

. Provided analysis and recommendations based on reviews or audits.

. Conducted interviews, orientation and training of seven security officers

and provided follow-up support and guidance to ensure on-the-job success.

Marck M. Espiritu

79 Fox Run Crescent Richmond Hill ON L4C 8B1

Tel. 416-***-****

Email : *************@*******.***

Other Empoyment Experience

. Internal Auditor CO-OP - AvWind International Inc. Mississauga, ON

Aug 2011 - Dec 2011

. Mortgage Agent - Invis Canada Toronto, ON

2007 - 2010

. Mortgage Agent Assistant - Mortgage Express Toronto, ON

2006 - 2007

. Technical Support Representative - Sitel Toronto, ON

2005 - 2006

. Customer Service Agent - NCD Kitchen Toronto, ON

2003 - 2004

Education

Seneca College, Toronto, ON

Sept 2010 - June 2013 Aviation Safety with COOP (Advance Diploma)

. Canadian Aviation Regulations

. System Development and Implementation

. Safety Management Systems

. Health and Safety

. Flight planning and Dispatch

. Accident and Incident Investigation

. Risk Assessment and Analysis

. Change Management

Seneca College, Toronto, ON

Sept 2010 - June 2013 Entrepreneurship and Financial Services

. Certificate in Financial Services 101

Training

. Certificate in Quality Systems Auditor (Canadian Council for Aviation &

Aerospace)

. Completed Blood Borne Pathogen Exposure Training

. Completed Standard First Aid & Heart Saver - CPR (First Link)

. Completed WHMIS (Dangerous Goods) Training

. Insurance Training - Level One

. Underwriting 101

Qualifications Summary

. Restrictive Radio Operation (Aeronautical)

. Knowledge of Canadian Aviation Regulation (CAR's)

. Knowledge of Occupational Health and Safety

. Knowledge of Canada Labour Code - Part 2

. Knowledge of ISO 9001:2008 and AS 9100

. Proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint,

Access and Project)

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate