Customer Service Data Entry

Chelsea Seawood

***** ***** ***** **.

Missouri City, TX 77489

713-***-**** mobile ***********@*****.***

To obtain a position with a growing company that will enable me to learn

and provide time and effort to promote growth.

Summary of Qualifications

. Very fast learner with strong data entry and communication skills

. Extensive attention to detail, tenacious, and information management

skills

. Innovative professional with 7+ years in retail management and

customer service

. Outstanding recruiting, training, leadership, and development skills

Professional Experience

Final Expense Direct Lead Operator

March 2013 - July 2013

. Place outbound calls to senior candidates for life insurance

. Establish relationships with customers

. Get leads from current customers

. Pre-Screen senior citizens to see if they qualify for the offered life

insurance plans

Law Offices of M. Jones Receptionist

December 2011- July 2012

. Answer and route phone calls

. Verify and issue checks for claims

. Scan and file medical records

. Perform all administrative tasks and duties as needed

. Assist clients with paperwork and referrals

The Princeton Review Administrative Assistant

Aug. 2010- November 2011

. Perform all needed administrative tasks throughout the office.

. Operate test scanner machine with meticulous attention to detail

. Perform other duties, including data entry and filing, as assigned.

. Provide excellent customer service

. Maintain an open line of communication between all students, parents,

office staff, tutors, and instructors.

. Maintain contact with parents and students throughout the life of

their course and after actual test is taken.

Zoyto via Randstad Staffing Repair Status/ Billing Services

Representative

February 2011- July 2011

. Inbound and Outbound calls for HP Computers Billing Department for

equipment repairs.

. Taking 60+ calls on a daily basis for repair status billing, battery

recall, and restore disk ordering.

. Initiate payments on accounts for repairs on damaged computers.

. Communicate with repair facilities for any in warranty repairs.

. Ordering merchandise for computers and validating batteries for recall

replacement.

. Communicate with registered users for any recalls and known device

malfunctions.

Wal-Mart Lead Customer Service Manager

March 2006 - March 2011

. Supervising and managing 30-40 employees on a daily basis

. Delegate tasks and distribute schedules.

. Manage recruiting, development, and training of all new employees.

. Coach employees as needed when policies and rules are not followed.

. Resolve any customer service failures and complaints.

. Improve Customer experiences by keeping a positive relationship with

all customers.

. Make suggestive selling to increase profits and generate revenue.

.

Computer/office Skills

Office: 45 WPM, Data Entry, 10 Key, Microsoft Suite: Word,

Excel, PowerPoint, Outlook, Windows XP, Accounts

Receivable, General Office Equipment

Software: Oracle, DataMagine, Yonkers,,Virtual Edge, ADP,

AS400, T-Storms, JDE, Plateau, and Lotus Notes

Retail Systems: SMART Inventory Control System, WIRE,

Gemini Handheld System, and Audit Alert System

Contact this candidate