Customer Service Manager

Patrick G. Tankersley

[pic]*** Paloma Dr. Boulder City Nevada 89005 702-***-**** 702-***-****

**********@*****.***

PROFESSIONAL SUMMARY

I am a self-motivated, goal-driven professional with over 20+ years in the

Pawn Shop, Title Loan and Payday Loan industries I' seeking a position that

can benefit from my excellent Gold testing skills. I am familiar with acid

and digital gold testing. I'm very good at working in fast-paced

environments demanding strong organizational, technical and interpersonal

skills. I'm very detailed oriented and known for innovative, creative ideas

that dramatically affect corporate business. I adapt well to changing

environments and times.

CAREER EXPERIENCE

US AUTO TITLE LOANS 3620 E. Flaming Rd. Las Vegas NV 89121

September 25TH 2012-PRESENT

Branch Office Manager

Responsible for the daily operations of the title loan office

including appraisals of vehicles qualifying customer for the various

types of loan product that we offer. I'm also responsible for the end of

day close out of the books, cash count and deposits.

EZ PAWN CORP. OF NEVADA 1832 N. LAS VEGAS BLVD. N. LAS VEGAS NEVADA

NOV. 2011 - JAN. 2012 LEAD PAWN BROKER

. Customer service - interfaced with customers and was the main point

of contact for all aspects of the customer service process including

all money handling transactions and cash register checkouts.

Administered all aspects of collateral loans (i.e. determined

customer's qualifications for loans, ensured accounts were current,

proceeded with collective actions as necessary, and processed DMV

paperwork accordingly). I was also responsible for pricing all jewelry

and general merchandise.

INTERLAN FINANICAL CORPORATION, 825 PEACOS DR. SUITE 20 HENDERSON NEVADA

89014 BUSINESS ANALYST AND CUSTOMER SERVICE JAN. 2011 - MAY 2011

As a Business Analyst I'm responsible for maintaining a customer database

of approx.45 clients that I have cultivated over a two and a half month

period. My duties also require me to field approx. 100 calls a day from

potential clients who are looking to purchase our services that are

designed to help business with their financial needs. Within three and a

half months I have worked my way from sale to Team Leader I supervise a

team of 8 sales personnel that account for over 38k in sale every week.

ArtFx Inc 1125 Azalea Garden Rd. Norfolk Va. 23505 Mar. 2009 - Aug. 2010

Staging Supervisor

. Responsible for a crew of 4 staging personnel supervised the staging of

all 13 screen printing presses including getting garments, inks, screens

and Specification Bags to the presses in a timely manner to keep production

flow and schedule, along with getting finished goods to shipping to be

packed and shipped by my team. I also spent 4 months in the (Samples

Department) doing prototype prints for clients such as Abercrombie,

Hollister and Nike. Also spent 5 years as a lead press operator on Tasco

2000 13 and 25 station presses. Also operated Toyota and Nissan Forklifts.

Also operated 13 and 23 station Tasco 2000 and 1000 presses lead a crew of

4 on my press.

Atomic Auto Title Loans Inc. 4465 Shore Dr. Va. Beach Va. 23466 May 2007 -

Mar.2009

As General Manager I supervised and approved all title Loans over $1000.00

wrote and implemented operating procedures. Was responsible for all human

resource issues, Supervised, trained and evaluated staff. Also supervised

all collections of loan payments and charge offs. Responsible for various

fiscal duties including but not limited to assisting in coordinating and

monitoring annual budgets and cash flow management. Post all daily check

out reports also made all daily bank runs and account reconciliation.

Plaza Pawn Center, Oceana Title Loans and Oceana Cash Advance 1658 Va.

Beach blvd Va. Beach Va. 23454 757-***-**** Apr. 1995 - May 2007

General Manager of all 3 Stores

. Reported to the owner of the company and advised the Board of

Directors and Executive Vice President on human resource issues,

decision making in areas involving operational issues, business

planning, priority setting, and compliance with company policies, and

provided benefit administration (enrollment, changes, termination,

etc.) for medical insurance coverage and served as a resource for

staff to help answer questions, Supervised, trained, and evaluated

staff. Responsible for various fiscal duties (i.e. assist in

coordinating and monitoring annual budgets and cash management,

general ledgers, account reconciliation, prepare and make bank

deposits, processed payroll, processed and prepared tax forms and

financial statements, maintained asset inventory, pawned inventory and

retail inventory. Provided project support and management, coordinated

and facilitated various meetings, composed and edited correspondences

and spreadsheets, maintained store membership in the National Pawn

Brokers Association and was responsible for all IT up grades (i.e.

computers, software, website maintenance, office machines, phones,

etc.) Supervised all aspects of collateral loans responsible for

pricing of all retail items. I was also responsible for meeting all

sales and loan balance goals for that year.

. In charge of daily operations, including but not limited to:

. Human resources - supervised, trained and evaluated a staff of up to

10 people; handled and resolved human resource issues (i.e.

grievances, discipline, etc.), assisted in decision making in areas

involving clients, team members, operational issues, business

planning, priority setting, and compliance with company policies,

responsible for company compliance (i.e. OSHA, workers compensation,

etc.) and provided benefit administration (enrollment, changes,

termination, etc.) for medical insurance coverage.

. Customer service - interfaced with customers and was the main point

of contact for all aspects of the customer service process including

all money handling transactions and cash register checkouts.

Administered all aspects of collateral loans (i.e. determined

customer's qualifications for loans, ensured accounts were current,

proceeded with collective actions as necessary, and processed DMV

paperwork accordingly).

. Administrative duties - was the main point of contact for vendors

(i.e. repossessing businesses, banks, law enforcement, etc.).

Maintained an inventory with over 1,800 pieces of merchandise and an

extensive customer database.

. Marketing/advertising -I was responsible for drafting ads and

listings in yellow pages and other advertising venues.

. Fiscal duties - responsible for cost analysis of business finances,

set up yearly sales goals for staff, processed payroll, daily

deposits, AP/AR, reconciliation of bank statements and daily ledgers,

prepared daily cash registers, and close of business duties (i.e.

balance cash register, ensured daily transactions were balanced, etc.)

.

. Accomplishments: Became well versed in the market values of a wide

variety of merchandise. I increased the auto title loan balance for the

company by 35% within a 4-month period and increased the over-all loan

balance by 50% within a 12-month period, far exceeding management's

expectations

.

Visalia Jewelry And Loan 505 w. Main St Visalia Ca. September 1987 - August

1994

Store Manager

. Reported to the owner of the Pawn Shop supervised a staff of 4

responsible for all loan approvals was main contact for all venders,

prepared daily cash drawer check outs maintained all company bank

accounts. In a 9-month period I increased the loan balance by 43% and

increased retail sells by 50%

EDUCATION

August -2007 November 2013 University of Phoenix Va. Beach Va. Business

Management

MILITARY SERVICE

May-1977 Nov-1983

HSC 307th Medical Battalion 82nd Airborne Division

Ft Bragg N.C.

Administrative Specialist E-5

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