Customer Service Manager
Resume:
Erin Thompson
*** * *** **** **, Crosby, Texas, *7532
*********@*****.***
OBJECTIVE
Seeking a position utilizing my education and training in customer service and administration.
EXPERIENCE
Teller
Community Bank of Texas – Crosby, Texas 01/2012 – Present
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit
slips.
• Enter customers' transactions into computers in order to record transactions and issue
computer-generated receipts.
• Examine checks for endorsements and to verify other information such as dates, bank
names, identification of the persons receiving payments and the legality of the
documents.
• Answer inquiries regarding checking and savings accounts and other bank related
products.
• Ensure compliance with all internal controls and established policies and procedures.
Server
Applebee’s – Houston, Texas 01/2011 – 01/2012
• Develop an understanding of customers' needs and take actions to ensure that such needs
are met.
• Collect money from customers, make change, and record transactions on customer
receipts.
• Listen to and resolve customers' complaints regarding products or services.
• Compile and balance cash receipts at the end of the day or shift
• Train workers in cash handling, sanitation, and safety procedures.
Floor Supervisor
Kroger - Crosby, Texas 10/2008 – 01/2011
• Develop an understanding of customers' needs and take actions to ensure that such needs
are met.
• Direct team activities, establishing task priorities, scheduling and tracking work
schedules, providing guidance, and ensuring the availability of employees.
• Collect money from customers, make change, and record transactions on customer
receipts.
• Listen to and resolve customers' complaints regarding products or services.
• Collaborate with other departments as necessary to meet customer requirements, to take
advantage of sales opportunities or, in the case of shortages, to minimize negative
impacts on a business.
• Compile and balance cash receipts at the end of the day or shift
• Train workers in cash handling, sanitation, and safety procedures.
• Report all customer complaints and cash shortages to department manager.
• Responsible for the progress and productivity of employees.
Temporary Helper
Total Petrochemicals - Houston, Texas 6/2008 – 8/2008
• Help maintain plant equipment and assists in the installation, adjustment, trouble
shooting, maintenance and repair of various types of equipment used in large electrical
power plants.
• Keep records of maintenance and repair work.
• Direct availability and allocation of materials, supplies, and finished products.
• Develop and implement technical project management tools such as plans, schedules, and
responsibility and compliance matrices.
• Painted walls, ceilings, and floors to ensure buildings are acquired with appropriate
neatness.
• Moved heavy equipment with heavy duty golf carts and small box trucks.
EDUCATION
Hargrave High School, Huffman, Texas Graduated
San Jacinto College Graduated
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