Customer Service Manager
Resume:
Robin Stumps
Las Vegas, Nevada 89156
Phone: 702-***-**** or 581-7770
Cell: 702-***-****
E-Mail: ***********@*****.***
Professional Summary
Customer Service Representative - Client Relations - Data Entry Motivated customer service
representative with over three years retail experience in a fast-paced environment.
Dedicated Customer Service Representative motivated to maintain customer
Satisfaction and contribute to company success.
Accomplished Manager with extensive experience in front-of-house and back-of-house
Operations. Proven ability to cut costs and decrease staff turnover. Highly
motivated, Deadline-driven
Skill Highlights
.
Strong banking ethics.
.
Complex problem solving
Bottom line Loan Master
.
Customer service-focused.
.
Knowledge of VA Loan process
Goal-oriented
.
Sales expertise.
.
Reliable
Self-sufficient
.
Collections proficiency.
.
Excellent time management
Team player
.
Balance sheet expertise
.
Practiced at FHA loan process
.
Excellent communicator
.
Positive attitude
.
Cheerful demeanor
.
Energetic
.
People-oriented
.
Flexible
.
Detail-oriented
.
Superior organization skills
.
Excellent work ethic
Work Experience
October 2000 to Pablo del sol
October 2001
Las Vegas, Nevada
July 2003 to
October 2005
to
October 2007
July 2003 to
September 2005
November 2010 to
September 2011
March 2001 to
December 2005
February 2005 to
September 2010
manager
Implemented marketing strategies which resulted in 12% growth of customer
base.Provided onsite training.Monitored multiple databases to keep track of all
company inventory. Onsite to be on hand day or night.
Casino Center apts
Las Vegas, Nevada
Onsite manager
Lived onsite did move ins and outs kept a very well an cleaned complex drug free
worked close to police to keep it safe. did all banking.kept good Reports for owners,
property was 99% full at all times.
Fidelity Home Loans
Las Vegas, Nevada
Loan officer
Recommended loan approvals and denials based on customer loan application
reviews.
Maintained current loan and pricing information on the online banking website.
Maintained strict confidentiality of bank records and client information.
Provided expert financial advice on mortgage and both educational and personal
loans.
The Americas Best Value Inn
Henderson, Nevada
Onsite Manager
Handle all Check Inns an Check Outs,Banking,accounting,keepng up with all
housekeeping making sure all rooms are up to code odering all supplies for
motel.Created new revenue streams through [actions].Developed and rolled out new
policies.
The Orange Door apts
Las Vegas, Nevada
Manager
Managed team of [10] of professionals.Surpassed revenue goals in four consecutive
quarters.Developed and rolled out new policies.Exceeded company objectives with
[results].Hired and trained 10 of staff.Achieved a 99% full house.
City Wade leanders
Las Vegas, Nevada
Loan Officer
Recommended loan approvals and denials based on customer loan application
reviews.
Assisted senior-level credit officers with complex loan applications.
Maintained current loan and pricing information on the online banking website.
Adhered to all federal and state compliance guidelines relative to retail mortgage
lending.
Originated, reviewed, processed, closed and administered customer loan proposals.
Interviewed an average of [25Compiled database of loan applicants' credit histories,
corporate financial statements and other financial information.
Performed daily maintenance of the loan applicant database.
Analyzed applicants' financial status, credit and property evaluation to determine
feasibility of granting loan.
Submitted loan applications to the underwriter for verification and recommendations.
Determined appropriate rate locks, issuance of disclosures, overage and underage
waivers and fee waivers.
Received [Officer of the year] Award for a [Successfully closed an average of [<3>]
loans per month.
99]% rate of closed loans.] mortgage loan applicants per month.Educated customers
on the variety of loan products and available credit options.
Reviewed and edited loan agreements to ensure accuracy.
Created financial analysis reports of commercial real estate, borrowers' financial
statements, lease reviews and market research.
Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money
Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Effectively managed more than [<110>] client relationships.Received “Employee of
the Quarter” service award.
Executed the loan origination process, including ordering credit reports, appraisals
and preliminary title reports.
Conducted UCC searches and created environmental reports as part of the loan
process.
Researched insurance information and flood certificates.
Created strategies to develop and expand existing customer sales, which resulted in a
[<100>]% increase in annual sales.Maintained strict confidentiality of bank records
and client information.Provided expert financial advice on mortgage and both
educational and personal loans.
Maintained friendly and professional customer interactions.
.
Education and Training
1977
Oak Grove High
San Jose, California
High School
High School Diploma
1981
Andon Dental College
San Jose, California
Dental Ast.
2014
Nevada State College
Henderson, Nevada
Business BS and BA
I am a very hard worker worked two jobs most of the time a loan officer and manager.
Contact this candidate