Customer Service Administrative Assistant

CHRISTINA HARRIS

**** ********* ***** ***** #****, Charlotte, NC 28210

646-***-****/*****************@*****.***

OBJECTIVE To obtain a position that will allow me to utilize my

administrative and communication skills and experience to the

fullest extent with room for growth.

EXPERIENCE

7/07-Present New York City Health and Hospitals Corporation - New York,

NY

Assistant Coordinating Manager - Harlem Hospital Center, Office

of Public Affairs

. Manage and oversee administrative functions for the office

of Public Affairs.

. Represent the office and the Associate Director at meetings

in her absence.

. Serve as the liaison for the Community Advisory Board and

Corporate office.

. Offer administrative and event support to the Community

Advisory Board.

. Assist with planning of Special Events within Harlem

Hospital Center.

. Provide audiovisual and photographical support for meetings

and events.

. Update content for the Hospital's website.

. Compile and submit invoices for payment through an

iProcurement system.

. Produce monthly departmental reports for Senior Executives.

. Prepare department timesheets for Associate Director's

signature.

. Interact with media, as assigned by the Associate Director

of Public Affairs.

. Draft press releases promoting Hospital services, awards

and events.

. Manage and train summer interns and volunteers.

12/02-7/07 New York City Health and Hospitals Corporation - New York, NY

Administrative Assistant - Harlem Hospital Center, Department

of Radiology

. Managed administrative functions for the department of

radiology.

. Scheduled meetings and conference calls for the Director of

Radiology.

. Answered multi-line telephones, providing pertinent

information to callers.

. Created brochures layouts, syllabus and corresponded with

vendors.

. Composed memos, transposed notes and took dictation

. Assisted with Residency program coordination.

. Prepared and monitored invoices and timesheets for Locum

Tenens.

11/00-12/02 New York City Health and Hospitals Corporation - New York, NY

Clerical Associate III- Harlem Hospital Center, Patient

Accounts/Medical Specialty

. Customer service expert.

. Registered patients for clinical appointments.

. Answered multi-line phone and provided pertinent

information to callers.

10/99-11/00 New York City Health and Hospitals Corporation - New York, NY

Clerical Associate III- Harlem Hospital Center, Employee Health

Services

. Customer service expert.

. Scheduled and rescheduled employee appointments

. Answered multi-line phone and provided pertinent

information to callers.

. Interacted directly with managers and physicians.

. Formulated and submitted compliancy letters to departmental

heads.

. Processed timesheets, and distributed payroll.

. Logged and shipped former employee medical charts to City-

Storage.

EDUCATION

1/13-Present Liberty University Online - Lynchburg, VA

Communications

4/12-8/12 Touro College - New York, NY

Business Management

9/03-1/05 College of New Rochelle - New York, NY

Business Administration

SKILLS & ACCOMPLISHMENTS

. Type 80 wpm

. Detail oriented

. Microsoft Word, Publisher, PowerPoint and Excel

. Excellent communication, organization and public speaking

skills

REFERENCES

Available upon request

Contact this candidate