Customer Service Sales

KRISTEN WELLS

**** ********** ****** *****: 832-***-****

Pearland, Texas 77581 **********@*****.***

OBJECTIVE

To apply my extensive customer service skills to the full-time workforce

BACKGROUND SUMMARY

More than twelve years of Real Estate Sales and Foreclosure experience:

Top Sales Producer for World Savings (2005-2006)

Real Estate Owned (REO) Property Inside Sales Coordinator

Foreclosed Property Resale

Contract Negotiations

Sales Analysis and Budget Reporting

Marketing Tactics Development

QC for Government Audits

Vendor Relations and Contractor Monitoring

Customer Service

Accounts Receivable

Apartment Leasing

More than six years of Dental Front Office experience

Three Years of Retail and Fashion Merchandising experience

The Liberty Group and BG Personnel May, 2012 – Present

Houston, TX

Leasing Consultant (Part-time)

Performed apartment leasing and resident renewals for various complexes throughout the Houston area

Care-Giver October, 2010 –April, 2013

Provided hospice care for grandmother

APPRENTICESHIPS FOR LEE COLLEGE REGISTERED DENTAL ASSISTING PROGRAM

Southern Dental; Webster, Texas March, 2012 – May, 2012

Dr. Richard Reinitz, DDS; Pearland, Texas July, 2011- February, 2012

Dr. Jonathan Penchas, DDS; Houston, Texas April, 2011- June, 2011

Dental Co-op Sessions, Dr. Sherwin Kershman, Oral Surgeon June, 1994- September, 1998

REAL ESTATE/ SALES EXPERIENCE

Prudential Gary Greene, Realtors February, 2010-October 2010

Houston, TX

Sales Associate/Licensed Texas Realtor

Analyzed Houston area housing trends to accommodate client’s needs, created marketing strategies to increase sales revenue,

continually developed a large base of continually evolving clientele

World Savings/Wachovia/Wells Fargo May, 2003 –November, 2009

Houston, TX

Senior Inside Sales Coordinator for Real Estate Owned (REO) Department

Top Producer 2005 and 2006, Responsible for the resale of foreclosed properties and QC of government audit of every

sales transaction. Completed all monthly reports and analysis of profit and loss margins, hired and monitored all real estate

agents, sub-contractors, and vendors for in-house REO Properties management

KRISTEN WELLS Page 2

Inter Method Solutions

Houston, TX September, 2000 – May, 2003

Property Management Assistant

Handled all customer service incoming calls, created all product orderings and shipping from various vendors, coordinated all

project start and build dates with sales, operations and the customer, created and monitored the sales commission and bonus

program, responsible for hiring and training of all new office staff, coordinated all trade shows and marketing events

Perry Homes August, 1998 - August, 2000

Clear Lake, TX

Administrative Assistant

Administrative assistant to top producing sales agent, handled all incoming customer service calls, contract preparation,

generation of all weekly sales and traffic analysis reports, worked with homeowners during construction process to resolve

issues and maintain satisfaction

RETAIL SALES EXPERIENCE DURING COLLEGE

Estee Lauder Cosmetic Sales at Foley’s, Houston June, 1994- August, 1994

Brides Mart Apprenticeship for Fashion Merchandising Major June, 1996- September, 1996

Yves St. Laurent at Nordstrom’s (Contract Labor) June, 1997-July, 1997

Education:

Alvin and San Jacinto Community Colleges (Business and Fashion Merchandising Majors ) 1994-1998

Registered Dental Assisting (RDA) Program at Lee College, Baytown, Texas 2011-2012

Dental Co-op Sessions with Dr. Sherwin Kershman, Oral Surgeon 1994-1998

COMMUNITY SERVICE

Houston Society Member at the Downtown Club

Ambassador Committee at the Metropolitan Club

S.P.C.A. Volunteer

Friends for Life Volunteer

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