Customer Service Sales

OBJECTIVE

Administrative support professional offering versatile office management

skills and proficiency in Microsoft Office programs. Strong planner and

problem solver readily adapts to change, works independently and exceeds

expectations.

EDUCATION

Bachelors of Fine Arts / Psychology ~ Kent State University - Ohio, GPA 4.0

Associates of Business Administration ~ Harding Business College - Ohio,

GPA 3.4

QUALIFICATIONS

. MSWord

. MSExcel

. MSPowerpoint

. Typing: 50 - 65 wpm

. Excellent Customer Service

. Team player

. Negotiator

. Goal setter

EMPLOYMENT

Demdaco ~ Leawood, Kansas

Freelance Product Designer ~ 2003 - 2011

. Assisted Lead Art Directors in research and development of concepts

for retail gift product lines.

. Designed and developed original artwork, both digitally and 3

dimensional for overseas manufacturers for resale to retail vendors in

both the United States and International Giftware markets.

. Maintained work specification files on product lines for submissions

to overseas vendors to maintain proper material requirements.

. Managed multiple projects, while meeting the deadlines and maintaining

communication with the manufacturers.

Goodwill Industries ~ Akron, Ohio

Retail Sales (part-time) ~ 2009 - 2010

. Responsible for efficient and accurate monetary exchange according to

policies and procedures for a cashier.

. Worked independently with minimum supervision.

. Maintained good communication and inter personal skills with public

and employees.

US Census Bureau ~ Cleveland South - Brecksville, Ohio

Enumerator (temporary - part-time) ~ April - July 2009

Enumerator / Assist Crew Leader (temporary - part-time) ~ April - August

2010

. Canvassed assigned neighborhoods and conducted required interviews to

complete paperwork according to the guidelines of the US Census

Bureau.

. Maintained records for quality control verification.

. Complied with accuracy standards while maintaining high production

rates.

BP Amoco ~ Warrenville, Illinois

Administrative Assistant ~ 2000 - 2001

. Provided administrative support to 5 team members.

. Prepared letters, proposals, presentations and reports for team

members.

. Assisted with copying, binding, and collation of spreadsheets.

. Set-up conference rooms and arranged breakfast/lunches/coffee meetings

for staff members.

. Coordinated calendars and schedules.

. Opened and sort departmental mail.

. Processed department expense reports and reconciled client billings.

JVC Professional ~ Aurora, Illinois

Sales Coordinator ~ 1999 - 2000

. Ordered submittals for new equipment for the Professional Products

Division services.

. Ensured orders were accurately and timely prepared.

. Reviewed contract requirements, special provisions, and terms and

conditions to ensure compliance with appropriate laws regulations,

corporate policies and division procedures.

. Processed bill of ladings in SAP system and setup new accounts.

. Interacted regularly with customers, representatives, and company

personnel in various departments, acting as a support liaison between

the sales departments.

. Assisted with customer inquiries and complaint resolutions.

Volunteer Work

Volunteer Work ~ 2006 - 2011

. Volunteer 2 hours a week; delivering meals for Solon Resident on Meals

on Wheels.

. Volunteered 4 hours a week; delivering meals for Jewish Family

Services Association of Cleveland.

. Established an Annual Women's Enrichment Workshop with benefits being

donated to local charities. Past recipients: Domestic Violence Center

of Greater Cleveland, Cleveland Food Bank, and The Homeless Families

Foundation in Columbus, Ohio.

. Created and implemented children art activities. Classes being taught

at Home Workshops and JoAnn Fabrics Craft Center in Elk Grove,

California.

. Coordinated art fundraisers with benefits being donated to The

Goodwill Art Studio & Gallery in Columbus, Ohio.

. Volunteered 4 hours a week at Indian Trails Elementary School in Canal

Winchester, Ohio. Assisted in office and copy center. (length: one

year)

. Volunteered 4 hours a week at Foulks Ranch Elementary School in Elk

Grove, California. Worked as a teacher's aide. (length: two years)

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