Manager Customer Service

ROBERT CONNOLLY ● *********@*****.*** ● 623-***-**** ● Page 1

ROBERT CONNOLLY

***** *. ****** ** • Buckeye, AZ 85326 • *****************@*****.*** • 623-***-****

Distinctly qualified professional with 17+ years of experience providing top quality leadership,

logistics and management to the U.S. Army Reserves and in the retail industry.

LOGISTICS MANAGER ● SAFETY MANAGER ● SUPPLY CHAIN ● TEAM BUILDING / LEADERSHIP

SUMMARY OF QUALIFICATIONS

• Goal-oriented self-starter with highest levels of personal initiative, integrity, and work ethic.

• Knowledgeable in HAZCOM, OSHA, Supervisors Safety Training, Material Science and

HAZMAT.

• Accelerated learning curves, quickly absorb new information and able to effectively transfer knowledge

to others.

• Demonstrated capabilities for employee management; frequently appointed to leadership roles.

• Technology savvy; able to navigate broad array of systems and applications to create viable business

solutions.

• Possess Active Secret Security Clearance.

PROFESSIONAL PROFILE

• LOGISTICS AND SUPPLY: Managed property accountability worth over $10 million. Maintain and

develop positive business relationships with a customer's key personnel involved in or directly relevant

to a logistics activity. Develop an understanding of customers' needs and take actions to ensure that such

needs are met. Direct availability and allocation of materials, supplies, and finished products.

Collaborate with other departments as necessary to meet customer requirements, to take advantage of

sales opportunities or, in the case of shortages, to minimize negative impacts on a business. Direct team

activities, establishing task priorities, scheduling and tracking work assignments, providing guidance,

and ensuring the availability of resources. Develop and implement technical project management tools

such as plans, schedules, and responsibility and compliance matrices. Review logistics performance with

customers against targets, benchmarks and service agreements.

• LEADERSHIP SKILLS: Lead teams of military personnel in operations, intelligence force protection and

training. Provide tactical and technical leadership to assigned personnel; oversee communication checks,

personnel tracking, and serious incident response use software application programs to track new units

in/out of the theater of operations. Additionally maintain schedules for training classrooms and

training/rehearsal facilities for transient units deploying into a combat zone.

• / ENVIRONMENTAL: Receive information on and/or identify hazards and recommend courses of

SAFETY

action that assure mission accomplishment and maintain readiness. Partner with Army, Joint and

Interagency tenants to magnify, streamline and consolidate safety support. Knowledgeable of all

applicable rules and regulations concerning safety procedures and policies; proficient in documenting

and implementing maintenance inspections and procedures (OSHA). Successfully created and carried

out programs that surpassed the compliance requirements outlined in federal regulations, DoD

guidelines, corporate directives, and industry’s best management practices. Protect Soldiers, by

integrating consolidated risk management into all aspects of our missions, leader development and

everyday activities to ensure a safe place for people to work and live. Worked with state, local, and

regional officials to obtain proper documentation and adhere to all regulations and laws. Utilized own

engineering background to construct the unit’s field sanitation and living quarters at LSA Dogwood, Iraq

and earned a reputation as an innovative problem solver.

ROBERT CONNOLLY ● *********@*****.*** ● 623-***-**** ● Page 2

• TECHNICALLY PROFICIENT: Skilled in using personal computer skills in such programs as AutoCAD, MS

Word, Excel, PowerPoint, and Windows 98 / NT / 2000 / XP for production tool design, word processing,

spreadsheet, and communication, including internal/external correspondence, reports, SOP/training

manuals, record keeping, and presentations.

• SUPERIOR ORAL / WRITTEN COMMUNICATIONS: Compose reports, investigative and operational plans,

summaries, updates, incident accounts, memos, and briefings. Deliver briefings to superiors; conduct

training with Fry’s Food & Drug as the in-store OSHA Health Regulatory Administrator / Trainer.

• EXCELLENT INTERPERSONAL SKILLS: Energetic, easily adaptable to changing conditions, determine new and

innovative methods to interact positive in difficult, emergency and/or dangerous situations, relate well

with diverse groups of individuals, and apply direct, action-oriented approaches to solving problems.

RECENT / NOTABLE ACHIEVEMENTS

Promoted and placed in a highly responsible and visible position of Company Commander

while still a newly promoted First Lieutenant, normally held by a Captain, with just 2 years of

experience as an officer.

Minimized and resolved customer complaints by providing exceptional customer service .

Recipient of 3 Service Plus Awards for exceptional service .

Utilized own engineering background to construct the unit’s field sanitation and living

quarters at LSA Dogwood and earned a reputation as an innovative problem solver.

Promoted to progressively responsible positions throughout professional and military careers

by demonstrating a solid work ethic, superb leadership, and excellent merchandizing skills.

CAREER PATH

RETAIL / MANAGEMENT EXPERIENCE

• Assistant Produce Manager, Fry’s Food & Drug, Glendale, AZ, November 2001-August 2012.

• Assistant Front End Manager, Fry’s Food & Drug, Glendale, AZ, August 2005-June 2006.

• General Merchandise Manager, Fry’s Food & Drug, Glendale, AZ, March 2002-January 2003.

• Senior Front End Associate, Fry’s Food & Drug, Glendale, AZ, November 2001-March 2002.

• Assistant Front End Manager, Albertson’s, Phoenix, AZ, November 2000-August 2001.

MILITARY (U.S. ARMY RESERVES) EXPERIENCE

• Transportation Detachment Commander (Operations Manager), 289th Transportation Company, Camp

Arifjan, Kuwait, October 2011-Present.

• S4 (Chief Logistics Officer), 336th Combat Service & Support Battalion, Buckeye, AZ, April 2008-

October 2011.

• Battle Captain (Operations Manager), 314th Combat Service & Support Battalion, Camp Buehring,

Kuwait, April 2007-Present.

• Transportation Company Commander (Operations Manager), 348th Transportation Company, Phoenix,

AZ, August 2005-April 2007.

• Transportation Detachment Commander (Operations Manager), 289th Transportation Company, Phoenix,

AZ, February 2004-August 2005.

EDUCATION AND TRAINING

BACHELOR OF SCIENCE IN TECHNOLOGY-MANUFACTURING ENGINEERING 1999

ARIZONA STATE UNIVERSITY Tempe, AZ

ASSOCIATE OF ARTS IN GENERAL STUDIES 1995

GLENDALE COMMUNITY COLLEGE Glendale, AZ

ROBERT CONNOLLY ● *********@*****.*** ● 623-***-**** ● Page 3

SPECIALIZED TRAINING

• 30-HR OSHA Construction Safety Training Program, Camp Arifjan, KU, 2013

• 30 HR OSHA General Industry Safety Training Program, Camp Arifjan, KU, 2013

• 10 HR OSHA General Industry Safety Training Program (29 CFR 1910), Camp Arifjan, KU, 2013

• HAZCOM (29 CFR 1910.1200), Camp Arifjan, KU, 2013

• Warehouse / Material Handling Safety Training Program, Camp Arifjan, KU, 2013

• Environmental Officer (EO), Camp Arifjan, KU, 2013

• Supervisors Safety Training, Camp Arifjan, KU, 2013

• Accident Avoidance Course for Army Motor Vehicle Drivers, FT. Hood, TX, 2012

• Command Team Leadership Development Course, Sacramento, CA, 2006.

• Commanders Safety Course, FT. Bliss, TX, 2003.

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