Manager Software

A mir Chaudhry ( S e c r e t C l e a r a n c e )

**** ****** *** ** *** A Richmond, VA H: 571-***-**** ******@*****.***

OBJECTIVE

Obtain a position in the technology field that provides me an opportunity to contribute my past experience, skills, and

abilities for the advancement of the company.

EXPERIENCE

Dash In C – Store Richmond, VA

11/2011 Current

Store Manager

Expanding my father’s business to the Richmond market. I moved to Richmond to oversee

the gas station and help market for the store. My duties included training employee’s,

depositing daily cash sales, maintaining good customer service, and doing daily sales data.

While working here I also upgraded all computer systems and hardware to help track all

inventory and be able to see the store on camera while away from the store.

Maintain inventory

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Used Mclean handheld to order new items

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Upgraded software (Store Trak)

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Converted to a new Ruby Software System

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Created a Small Business Network

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Installed surveillance cameras

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Installed surveillance online software (To view store from iphone and laptop from

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anywhere)

Accenture (US Army Contract), Kingstowne, VA 1/2011

11/2011

Asset Manager (Network Asset Lead)

Oversight of Government assets over which Accenture has custodianship. Responsible for inventory management,

repair oversight and reporting. Assists with network support such as Video Teleconferencing (VTCs), phones and

projectors. Maintains inventory of all assets including physical elements, computer and networking equipment, and

software licensing. Asset Manager skills include:

Physical Inventory twice a year Oversees external repairs of all equipment to include monitors,

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desktops, laptops, printers and audiovisual equipment.

Interfaces with procurement for new

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assets or licensing renewals. Assist with special projects as necessary

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Performs desk moves as approved. Assist with Help Desk tickets as needed

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Remedy / Serena / Maximo Software

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BAE Systems (Dept. of Treasury),

Washington, DC 09/2009 01/2011

Software Manager

Help Desk Lead

Help Desk Analyst

Software Manager: Managed all the software licenses in a database using remedy for the Dept. of Treasury.

Acquiring new quotes for software maintenance renewals and purchases.

Help Desk Lead: Managing six to eight employees. Monitoring each help desk analyst phone calls for quality

assurance.

Help Desk Analyst: Answering 100 120 calls daily. Using Maximo ticketing software to create and send tickets to

the proper team to resolve.

Creating new accounts for user’s (Analyst) Large purchases of software renewals(Software

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Manager)

Meeting weekly goals of answering phone calls

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and touching tickets (Analyst) Helped with designing software database with

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remedy admin (Software Manager)

Creating New Employee Handbook (Lead)

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Used SCCM to monitor software license count

Quality assurance guidelines (Lead) •

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Black Top Limo Services, Vienna, VA

Help Desk Associate 02/2008 12/2008

Responsible for supporting entire software network for this 25 employee company, including LAN technologies and

internet.

Helped with software updates

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Troubleshooting system issues

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Creating Helpdesk tickets

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SOFTWARE & HARDWARE EXPERIENCE

Active directory (Creating accounts / Unlocking user accounts ect.)

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All Windows Operating Systems and Software

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Maximo / Serena / Remedy Ticketing Software

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Remedy Admin

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All Desktop / Laptop / Printer Repairs

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Desktop imaging

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Remote Desktop / PC Anywhere

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RSA Tokens

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Vi rus Removal (Also installation of Vi rus Removal Software)

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System Center Configuration Manager (Software Management)

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EDUCATION & CERTIFICATIONS

Annandale High School, Annandale, VA 6/2004

Northern Virginia Community College, Annandale, VA 8/2008

Acquiring Associate Degree in Information Technology

Network + (2009)

ITIL Foundation v3 (2011)

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate