Customer Service Administrative Assistant

Deborah Wilson

SUMMARY

. Qualified professional with over thirty years' experience working in a

variety of settings including personnel supervision and call center

operations

. Works well under pressure to meet deadlines

. Qualifications also include outstanding leadership skills,

administrative experience, and extensive, comprehensive knowledge of

computer software programs

EDUCATION

Colorado Technical University Online

Presently Enrolled

. Associate of Science: Healthcare Administrative Services

Ashworth College 10/2000

. Bachelor of Arts: Business Management

SKILLS

. Microsoft Office: Word, Excel, Outlook

. Lightman Elf

. Oracle

. Desktop 300 Software

. Quicken Books Pro

. APOLLO 400(SAP) & SAP 350 Configuration

. Advanced HIPAA Training Certification

. Keiwell Scanning Invoice Billing System

. Dosce Billing System

. First Aid/CPR Certified

. Medication Administration Certified

. NSL Part I & II Certified

EXPERIENCE

Mercy Homes Services, Inc.

Paraprofessional/In-House Client Supervisor

Current Employer

. Prepare Meals for residents

. Supervisor Housekeeping Duties done via Residents

. Monitor residents blood sugar levels

. Administer/document medications given to each resident as

prescribed by their physicians

. Monitor client behavior and activities

Parker Hannifin 05/2007 - 01/2013

Customer Service Accountant / Office Manager

. Scheduled appointments for account collections, and responsible for

all steps in collections processing including contacting the client,

ensuring that payment was received, and following up

. Handled a high number of inbound and outbound calls in regards to

customer account information

. Monitored and controlled account payments from clients

. Handled accounts payable and accounts receivable information using SAP

systems

. Administered and recorded payments via invoices, bank drafts, checks

by mail and credit cards

. Adhered to proper policies and procedures for handling client

information

Integral Resources, Incorporated 06/2008 -

04/2011

Call Center Supervisor

. Conducted outbound phone calls to raise money for the Democratic Party

. Supervised and monitored call center operations according to FCC

regulations

. Conducted fundraising phone calls for Non-Profit Organizations

Delta 04/2000 - 04/2007

International Concourse Supervisor / Executive Administrative Assistant

. Ensured that passengers boarded flights in a timely manner

. Inspect cleaning/restocking of incoming flights after passenger

clearance

. Acted as liaison between US Customs, Immigration and the airline

. Made and coordinated reservations for customers

. Accounts Payable/Receivable & Collections

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