Counselor
Resume:
Natalie R. Dunn
***** ******** ***** **. ***. ***
Little Rock, AR, 72223
*************@*****.***
SUMMARY
A diverse, goal driven Vocational Rehabilitation Counselor with experience
in Vocational Rehabilitation Counseling and providing excellent customer
service. Experienced in non-profit agencies, government agencies, and for
profit businesses. Seeking a challenging position with the opportunity to
positively impact an organization.
EXPERIENCE
WORLD SERVICES FOR THE BLIND AND VISUALLY IMPAIRED, Little Rock, AR
Counselor/Case Manager, Internship, 1/12 to Present
Conduct counseling sessions with consumers both one on one and in group
environments. Responsible for developing training plans and monitoring its
effectiveness. Perform document reviews for appropriate arrangements of
accommodations for consumers. Enter data into case management system
including, case notes, counseling notes, and other notable events. Create
summary reports of consumer's progress on a monthly basis for review by
their Vocational Rehabilitation Counselor. Track all authorizations to
ensure timely payments are made to World Services for the Blind for each
client on my caseload. Make referrals to outside services when needed for
example, doctor visits. In charge of solving any problems that may occur
during training of consumers.
ARKANSAS REHABILITATION SERVICES, Little Rock, AR
Vocational Rehabilitation Counselor, Practicum, 08/2011 ending 12/2011
Responsible for providing Vocational Rehabilitation Counseling to
individuals with a wide range of disabilities. Covered multiple counties in
Central Arkansas. Case load management included, community resource
development, financial management of case load funds, case review for
compliance with state and federal laws, job site assessments, and job
placement. Conducted interviews and assessments to compile data for the
development of the consumers IPE. Managed cases by entering case notes of
actions, arranged appointments, training, and any other services needed to
reach set goals of consumers.
UNIVERSITY OF ARKANSAS AT LITTLE ROCK, Little Rock, AR
Graduate Assistant, 08/11 - 12/11
Responsible for processing new student's applications including, data
collecting and building trusting relationships with potential students and
their families. Performed clerical and other duties as assigned.
Fidelity Information Services, Little Rock, AR
Customer Service Associate, 05/11 - 07/11
Responsible for processing deposits, transfers and withdrawals, security
and maintaining accurate records, data entry and verification, and
providing excellent customer service.
EDUCATE ONLINE, Baltimore, MD,
Enrollment Adviser, 10/09 to Present
Responsible for recruiting and advising high school students. Duties
include data collecting, high school visits, giving presentations, and
entering data. In addition, relationship building with High school staffs
members, as well as other resources for referrals.
Day Springs Behavioral Health, Little Rock, AR
Case Manager, 04/09 ending 11/09
Responsible for providing case management services to individuals that was
mentally impaired in an assigned area of Little Rock. Case load management
included, community resource development, Medicate billing, case review for
compliance with state and federal laws, and transporting clients to
appointments. Managed cases by entering case notes of actions, arranged
appointments and training.
AT&T mobility, Little Rock, AR
Customer Service Representative, 12/08 - 12/09
Responsible for adherence to AT&T's exceptional customer service standards.
Handled customer questions, complaints, and billing inquiries with the
highest degree of courtesy and professionalism to resolve customer issues
with one call resolution. Offered alternative solutions where appropriate
with the objective of retaining customer's business. Handled business
transactions in connection with activation of new customer accounts on a
computer terminal. Communicated with customers using web-based tools and
demonstrated the associated proficiency in typing and grammar. Made
financial decisions to protect/collect revenues and adjusts customer
accounts.
Sears Roebuck, Pine Bluff, AR
Cashier, 04/06 - 12/08
Responsible for adherence to Sears' exceptional customer service standards
and performing standard cashier duties including maintaining a balanced
cash drawer. Sold merchandise and protection agreements. Also, opened
credit accounts.
Brookshire's Grocery Company, Pine Bluff, AR
Cashier, 04/04 - 08/04
Responsible for adherence to Brookshire's exceptional customer service
standards and performing standard cashier duties including maintaining a
balanced cash drawer.
EDUCATION
WALDEN UNIVERSITY
PhD, Psychology, Current
UNIVERSITY OF ARKANSAS AT LITTLE ROCK, Little Rock, AR
M.A., Vocational Rehabilitation Counseling, 2012
UNIVERSITY OF ARKANSAS AT PINE BLUFF, Pine Bluff, AR
B.S., Psychology, 2008
Pine Bluff High School, Pine Bluff, AR
High School Diploma, 2003
PROFESSIONAL SKILLS
Extensive experience reading, interpreting, and applying both federal and
state regulations
Superior customer service skills and service-oriented attitude
Dedicated team player
Excellent communication skills, both written and oral
Financial management skills
Time management and the ability to simultaneously manage multiple tasks
Complex problem solving and conflict resolution skills
References
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