Customer Service Sales
Resume:
LaNita Noah
Encino, CA
Email:**************@*****.***
QUALIFICATIONS
Solid Administrative and customer service experience
Dedication and drive as a hard-working individual.
Superlative communication and team-building skills.
Ability to manage multiple tasks in a pressured environment
Advanced & professional skills:
MS Word MS Excel MS Access MS PowerPoint Typing 55 wpm Publisher 98
CUSTOMER SERVICE AND SALES SKILLS
Conferred with customers’ by telephone or in person to provide information about products and services, to take or enter orders, cancel
accounts and obtained details of complaints.
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Interacted with clients and utilized excellent organizational skills to arrange and coordinate special events for the Annual Gala for the Administrative
Office of the Boys & Girls Clubs of Long Beach, CA
Delivered excellent customer service and conducted in-house sales promotions while functioning as a Sales Marketing representative for Sears
Marketing Center.
Managed daily sales operations at the Senior Center in Long Beach, which included setting appointments for seniors to participate in different
athletic competitions.
Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
Quantitative skills
Completed and submitted invoices and process for payments.
Resolved routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.
Handled expense reports with account summaries.
Contacted delinquent, charged-off and high-risk customers to secure payment.
Demonstrated knowledge of and accountability for payroll and employee records, daily sales operations, and profit and loss statements, including
inventories, labor, petty cash, bank deposits, change orders, and bank deposit verifications.
Managed petty cash, payroll, inventory, member statements, accounts receivable, and payable.
PROFESSIONAL Experience
ENERGY ENTERPRISES Telemarketing Appt. Setter/Solar Panels 04/2013-7/2013
INTERVIEWING SERVICES OF AMER Customer service Interviewer 04/10 - 11/11
SANDRA PARK LAW, LLC Legal assistant/Loan Modification rep 06/09 - 11/09
WALL STREET & ASSOCIATES Customer service/Loan Modification 02/09 - 05/09
MULTI- CULTURAL MARKETING, Inc. Customer service representative 06/07 - 12/08
SKY HIGH BUILDERS, Inc. Telemarketing Sales Representative 08/06 - 05/07
NIELSEN Entertainment Marketing Research Interviewer 04/05 - 02/06
SEARS Marketing Center Telephone Sales Representative 04 /03 - 08/04
EDUCATION
Bachelor of Science in Business Management - Kaplan University - Continuing – Davenport, Iowa
Microsoft Office Software Training - Long Beach City College Training Center – CTC
Salesperson - Independent Career Institute, St. Louis, MO Real Estate Training
Medical Secretary - St. Louis Business Institute, St. Louis, MO
Contact this candidate