Customer Service High School

Jessica Verdugo

**** ******** **** **** ******** City OK, 73128

Phone: 602-***-****

Email: *************@*****.***

OBJECTIVE: To obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

QUALIFICATIONS:

100% BILINGUAL CUSTOMER SERVICE:

Making and answering high volume customer service, resolution, and collection calls using a multi-line telephone system.

Translating customer service and sales scripts from English to Spanish.

Courteously greeting guests and keeping strong customer relationships.

ADMINISTRATION:

Setting up direct bill accounts, making reservations, giving quotes, taking payments, faxing, filing and sending invoices.

Checking people in and out in a timely manner, processing credit card authorization forms, and correcting clerical errors.

Greeting guests and Arranging appointments.

Taking initiative during projects and resolving customer problems face to face.

SALES:

Taking inventory, stocking and working the cash register.

Aid customers in locating merchandise in store and online.

Supervised a loss prevention system also In charge of opening and closing the store.

Evaluating merchandise, placing orders, and cleaning.

EDUCATION:

Phoenix college 2007

Digital imaging-Digital manipulation and restoration of images using Adobe Photoshop Elements

High school Diploma,

Carl Hayden High School, 2006

PROFESSIONAL EXPERIENCE:

Music express: Key-holder April 2010- July 2013 (Phoenix, Arizona)

Carsafe: Bilingual Customer Service Representative 2007- April 2010 (Phoenix, Arizona)

Motel 6: Front Desk Clerk 2005-2007 (Phoenix West)

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