Customer Service Manager

TRIPHOSE STOUT

***** * ******* **. ****** Rock AR 72211 ~ 256-***-**** ~*********@*****.***

Strengths and Qualifications

• Excellent written and verbal communications skills.

• Proficient knowledge of Microsoft office and ability to work independently.

• Strong leadership skills with capabilities in building teams, and implementing workable plans.

• Fluent in English, proficient in French and working knowledge of basic-intermediate Spanish.

Work Experience

Account Manager December 2011-September 2013

North Alabama Regional Hospital, Decatur Al.

• Manages financial responsibilities related to food procurement, recruitment and hiring of new

employees, expenditures, and control of labor hours.

• Continuous development of departmental strategies related to operational policies/procedures, food

quality, efficiency in production, sanitation, food cost controls, and food presentation.

• Establishes effective relationships with external agencies providing services to the organization.

• Oversees department's performance improvement initiatives in preparation for Joint Commission on

Accreditation of Healthcare Organizations (JCAHO), health department inspections, and any other

regulatory agency requirements.

• Collaborates and communicate with hospital department heads, administrative staff, nursing,

ancillary services, environmental services and hospital medical staff.

Customer Care Specialist, June 2009-December 2010

West Corporation, Huntsville, Al.

• Provided customer service support for several accounts

• Conducted and provided credit verifications and product knowledge to clients

• Handled responsibilities of conducting research and solving problems

Curriculum Assistant, January 2005-May 2009

Oakwood University, Huntsville, Al.

• Assisted in the writing of course competencies

• Prepared materials and forms according to College standards and requirements.

• Collaborated closely with the Curriculum Director, Faculty, and other curriculum

development team members.

Return Merchandise Authorization (RMA) Administrator February 2004-October 2004

Citrix Systems Inc, Fort Lauderdale, FL

• Administered process for returns and revised client files

• Organized documents for credits and maintained excel spreadsheets.

Volunteer Work

• Diabetic Nutrition and Health Educator – Free Clinic, Huntsville Al. January-December 2008

• Health and Hygiene Educator- Boys and Girls Club, Huntsville AL April 2008-November 2009

• Homeless Feeding Project Coordinator, Grace Fellowship Church, Huntsville AL. January-December 2010

Education

• Oakwood University, Huntsville AL, 35896 Bachelor of Science in Nutrition, 2009

• Accomplishments: Published article in Dietician Today, 2007

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