Customer Service Sales

Customer Service/Support & Sales Specialist; PR Professional

James M.

Lee

(970) 391

9328

*****.*.*****@*****.***

**********.**@*******.***

PROFIL

E: DYNAMIC PROFESSIONAL

A dependable, enthusiastic, & highly adaptive professional w/ comprehensive experience in roles involving customer

service/customer support, leadership, organization, sales, customer & associate relationships & rapport development. A

community liaison currently seeking an opportunity to exercise these skills in a position that commands an exciting, outgoing

approach to global & community outreach, progressive influence, consistent & continuous improvement, & positive, dynamic

change; focused on bottom line ideals w/ personal goals to consistently elevate multi faceted standards & a competitive edge in a

constantly transforming global marketplace, to ensure growth, longevity, and increase profits overall. Dedicated, Diligent,

Committed, & Competitive

CORE STRENGTHS:

Applies a positive, proactive approach to all professional endeavors w/ directed, charisma & optimism; Initiates & Inspires

Action

Consistently creates & maintains solid, rapport w/ customers, clients & associates; A genuine “People Person”

A Natural Leader, facilitates group development & team growth; Leadership shines under pressure to attain goals

Fluid Communication; demonstrates professional & effective written & oral communication skills; Motivated by deadlines

Exhibits outstanding organizational skills, meticulous attention to detail; multiple tasks handled seamlessly w/ urgent

efficiency.

PECIALTY EXPERTISE:

S

+ A Vehicle for Rapport Development; Customer Appreciation Public Relations & Speaking, Community Volunteer

+

+ Focus on Quality; Organizational Development Networking/Problem Solving/Solutions +

+ Supervision, Management; Mentoring, Tutoring; Respect for Diversity; Negotiation/Mediation/Conflict Mgmt.

+

+ Production, Sense of Urgency, Exceeding set Goals Outstanding Written/Verbal Communication Skills +

+ Sales (Via Phone & One on One/Person to Person); Handle Resistance Microsoft Office Suite/Windows XP, Vista, 7, 8

+

+ CLOSE Certified [Sales Training] Call Center/Telemarketing Door to Door Canvassing &

Campaigning +

PROFESSIONAL EXPERIENCE:

INGS DAY PROGRAM PROVIDER\VOLUNTEER LOVELAND 2010 2012

W

Day Program Care Provider/Supervisor; team building, &creating opportunities for community involvement for clients;

Community Liaison for client activities; Client Advocacy. Improved client participation in extracurricular activities from

50% to almost 100% consistently in less than 6 months

Clean Water Action Grassroots Campaign Organizer & Canvasser 2011

Interacting with members of the community on a personal level to consistently advance campaign goals above and beyond

aggressive personal, & team goals; Consistently surpassed weekly/monthly collection goals by over 200%.

Mosaic Direct Support Provider Front Range, CO 2003

2008

Direct Care/Support/Supervisor/for Developmentally Disabled Adults Responsible for supervision, total home care for clients,

organization, guidance, counseling, community liaison, staff supervision, daily documentation for all clients; Assistant

Management; Set new company record for consecutive months w/perfect Med. Documentation for clients; 1 of 2 members

of management to achieve 100% accuracy during entire term of supervision (25 months)

Self Employed Professional Painter\Drywall Finisher Colorado 1995

Present

Provided professional & dependable craftsmanship, emphasizing quality, customer satisfaction, & superb customer service daily;

Lead & trained crew of 5 employees, completing projects start to finish as per aggressive scheduling while managing business,

marketing, sales, customer service & book keeping; [Outstanding Performance/Production Experience Professionally

Complimented W/ Superb Self Motivation/Multi Tasking/Organization Skills]

DUCATION:

E

Colorado State Univ. Global Campus: BS Program; Applied Social Sciences/Strategic Communications 2012/2013

Front Range Community College: AA Degree & AAGS Degree [Social Sciences Specialization] (39 Credits Earned in 2011)

Southwest Missouri State University: [Sociology & Philosophy Double Minors] 1992 1995

Amphitheatre High School[TUSD]: Tucson Arizona [Graduated, Diploma 1991]“Independent Teen Living School Program”

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