Manager Customer Service
Resume:
SANDRA DAUGHERTY
Denton, TX *****
***************@*****.***
Consummate Administrative Professional dedicated to making the lives of busy executives
easier. Serves as an effective gatekeeper; prepares well-researched and accurate docu-
ments; manages busy calendars; and efficiently handles daily office tasks.
EXPERIENCE
Studio Movie Grill, Home Office 08/2012-05/2013
Executive Assistant/Travel Manager
Responsible for supporting V.P. of Training & Development
Assisted in supporting 5+ executives
Maintained and managed 4 calendars using Outlook
Regularly assisted 5+ executives in creating Power Point presentations for operations
and projects meetings
Worked directly with recruiter to locate top manager candidates
Conducted preliminary phone interviews to ascertain manager candidates experience
and style
Developed process for managing travel, for 60+ staff, thus saving $4,000 in the first 3
months
Streamlined process for new manager on boarding which eliminated missed paper-
work and created a professional welcome for new team members
Handled all aspects of Blue Cross/Blue Shield coverage, ensuring all paperwork was
received and correct by deadlines to prevent out of pocket expenses
Developed a process for tracking and reconciling all charges to the corporate account
thereby eliminating unnecessary charges in excess of $8,000.00
MOOYAH Burger and Fries 11/2011-4/2012
Manager
Responsible for all aspects of operations which include; payroll, scheduling,
managing COS and Labor, local store marketing, inventory, etc.
Proficient at every role in the restaurant
Ensured great customer service at all times
McAlister’s Deli – The Saxton Group 4/2009 -10/2011
Assistant Manager
Ensures customers receive the best customer service possible
Performs a weekly inventory of over 2,000 items
Generate and submit bi weekly payroll for all employees
Process and post all invoices
Create appropriate scheduling templates for over 50 employees
Place all food, paper, beverage and supply orders
Fully trained and capable of all roles in the restaurant
Gaylord Texan Resort & Convention Center
7/2008-2/2009
I.T. Coordinator
I.T. and Telecom sales to all upcoming groups
Responsible for creating files and paperwork for back up and billing for all I.T. and
Telecom sales
Attended tie-down meetings to go over all aspects of I.T. and Telecom
Gaylord Texan Resort & Convention Center
10/2006-7/2008
Exhibit Hall Production Coordinator
Facilitated all production load-in and load-out activity to ensure flawless events
Responsible for convention center asset protection
Create electrical invoices using Daylight for all client billed electrical needs
Compile and maintain excel spreadsheets tracking all CS Electric revenue
Handle Exhibit shows in Convention Center
Support and assist Exhibit Hall Manager and Floor Managers with daily duties
Gaylord Texan Resort & Convention Center
1/2006-10/2006
Exhibit Hall Administrative Assistant
Manage orders in ‘Daylight’ for electricity needs for exhibit shows
Maintain show calendar and compile show addendum
Collect payment from exhibitors in LMS
Support and assist Exhibit Hall Manager and Floor managers with daily duties
Gaylord Texan Resort & Convention Center
2/2004-12/2005
Server
Ama Lur
Texan Station
2002-2004
Stay at Home Mom
Mary Stein Promotions 1996 -2002
Assistant Marketing Director/Executive Assistant to Ms. Stein
Prepared Budgets, overviews and analysis of all programs implemented
Managed a team of promotional models
Responsible for all travel arrangements, scheduling, etc.
Prepared and sent out billing for model appearances and prepared payroll for models
Walnut Creek Country Club 1993-1996
Executive Assistant/Front Desk
Executive Assistant to the Membership Secretary and Catering Director.
Responsible for all incoming calls on multi-line phone system
Greeted members and potential members
Took reservations for dining rooms and special events
Galyen Legal Services 1989-1993
Assistant to the Legal Assistant
Started out as receptionist and handled all Tarrant County traffic tickets
Responsible for multi-line phone system
Greeted all clients and potential clients
Promoted to Assistant within a year and a half
Drafted all Family Law documents
Met with clients to review documents and obtain client signature
Assisted Bookkeeper with daily duties
Skills
Type 85 wpm
Strong leadership skills
Great capability of adapting to new environments
Experienced professional excited to learn
Programs
Microsoft Word
Microsoft Excel
Microsoft Power Point
Microsoft Outlook
Windows XP
Aloha
HotSchedules
References Available Upon Request
Contact this candidate