Manager Sales

Durgesh Sharma

A Competent and a versatile professional with 2+ years of commendable

experience and in depth exposure to the entire spectrum of sales/

Management/ Customer Satisfaction, seeking a leadership position to enhance

and utilize the current skill sets.

PROFESSIONAL SNAPSHOT

.

< Formulating strategies and reaching out to the unexplored market segments

/ customer groups for business expansion.

< Implementing sales & promotion plans to generate sales for achievement of

targets.

< Coordinating promotional activities for new releases & special products.

< Creating & sustaining a dynamic environment that fosters development

opportunities and motivates high performance amongst team.

< Proficient in problem solving skills and ability to organize workflow and

consistently produce work of high standards.

< A top performer who has always met targets set by the company.

< Worked for STORES and increased the Profitability by Delivering 100%

champs, Total Customer Satisfaction, High quality products, fast accurate

friendly service and clean environment.

< Always adaptable and flexible to customer or team needs.

< A stickler for quality, team builder to the core and a natural motivator

with perseverance and integrity.

< An Out-of-the-Box thinker with a flair for charting out marketing

strategies, contributing towards enhancing business volumes & growth.

EMPLOYMENT CHRONICLE

KFC Restaurants as a Team Member October

2010 to November 2012.

KFC Restaurants as Shift

Manager November 2012 - April

2013.

Shift Manager

Accountabilities:

< Excellent skills recognized by the promotion as a Shift manager from

Internal Development Programme.

< Handling a gamut of tasks including the following:

< New processes initiating to improve customer satisfaction.

< Planning sales promotional activities for enhancing the brand

visibility of new & existing products.

< Maintaining product hygiene at all levels by replacing defective

stocks.

< Monitoring inventory maintenance, daily base working on negative,

stock correction & shrinkages controlling.

< Estimating sales forecast on weekly and daily basis.

< Order placement processing & minimizing pilferages.

< Displaying the products in appeasing manner.

< Provide full information about new products to the customers.

< Collating suggestion of the customers and work on them.

< Handling team issue.

< Coordinating for daily base with supplier for stocks & issuing purchase

order.

< Inventory Management & B.S.C. system:

< Responsible for Daily inventory system & control.

.

CUSTOMER CARE:

< Compliance with the international standards laid by YUM RESTAURANTS

INTERNATIONAL, ensuring high quality service, resulting in customer

delight.

< Carrying on customer retention and customer satisfaction drive by gifts,

meetings, call backs and going through customer comment cards to respond

them.

< Understanding customer expectations and requirements to align service

delivery accordingly & going that extra mile to give every customer a

reason to return.

< Have taken training Room Session demonstrating standards for customer

service standards for YUM INTERNATIONAL.

ACHIEVEMENTS:

. Got 100% Guest Satisfaction Certificate 2 times continue.

. Awarded as Best People Manager of the quarter.

SCHOLASTICS:

< Xth from M.P. Board in 2008.

< XIIth from M.P.Board in 2010.

< Pursuing Graduation from I.G.N.O.U New Delhi

HOBBIES:

Learning about new things.

Cooking.

PERSONAL DOSSIER

Linguistic proficiency : English, Hindi,

Date of Birth : 24th September 1991

Marital status : Single

Nationality : Indian

Gender : Male

Deceleration:

I do hereby declare that facts stated above are true & correct to the best

of my knowledge and belief.

Mobile : +91-801*******

Email : ***************@*****.***

Address : D-641, Avantika, Rohini Sector-1 New Delhii-110085

CORE COMPETENCE

. Sales Achievement

. Business Development

. Time Management

. Inventory Control

. Team Management

. Presentation Abilities

. Interpersonal skills

. Customer Satisfaction

. Product Innovation

. Customer Relationship

Contact this candidate