Customer Service Manager

l.

A MBER PERKINS

**** ********* ** *** ***

FORT WORTH, TEXAS 76135

***********@*****.***

682-***-****

Customer Service Rep Sprint 10/10/2011-

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Duties: Handling customer billing payments, analyzing and answering billing related questions

for customers, issuing credits for customers without services, explaining bill related charges.

Taking payments over the phone. Setting up payment plans for customers. Resolving technical

issues with laptops, cellular devices, tablets, and handheld devices Helped configure and

troubleshoot mobile broadband devices i.e., mobile hotspots, wifi, and mifi hotspots. Creating

trouble tickets for network and hardware related issues. Rotating shifts of supervisor duties.

Assisted team with questions about policies and procedures. Handled escalated calls, retention

calls from dissatisfied customers.

Technical Support Rep Telvista 04/2011-10/2011

Duties: Inbound calls for Verizon Business DSL customers. Troubleshot internet connectivity

issues. Help customers set up emails, modems, routers. Dispatched field techs as needed for

irresolvable issues over the phone. Escalated calls to Tier2 when deemed appropriate.

Technical Support Specialist Wispops 04/2010-1/2011

Duties: Taking customer support phone calls for wireless, DSL, ISDN and dial-up internet users.

Troubleshooting basic IP connectivity. Create and troubleshoot customer e-mail accounts.

Qualifying clients based upon location. Receiving sales calls. Escalating issue to appropriate

area.

Team Member/Shift Manager Taco Bell 04/2005-01/2009

Duties: Food prep, opening and closing stores duties, making food orders, suggestive selling

food items, operating drive-thru, inventory experience as shift manager, light daily/weekly paper

work for restaurant. Handling a POS transactions. Responsible for shift change: counting down

registers, placing employees for next shift in assigned positions.

Waitress Waffle House, Inc. 10/2004-04/2005

Duties: Taking food orders, cleaning tables, lobby, restrooms, washing dishes, stocking, re-filling

condiments, light food prep: salads, soups, waffles, desserts. Handling cash transactions on a

POS register.

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