Training Coordinator

Robin Wagner, CMP

***********@*****.*** ( Home: 713-***-**** ( Cell: 713-***-****

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Training Coordinator

Detail-oriented professional with 10 years experience (over 15 yrs total as

a meeting and event planner) conceptualizing and implementing requirements

to create customized plans to meet company demands and achieve desired

results. A team player with a demonstrated ability to lead or support as

necessary that also provides outstanding customer service and excels at

building client relationships. Enjoys improving process efficiencies.

Skilled in multi-tasking, including coordinating all facets of several

projects simultaneously. Attained Certified Meeting Professional (CMP)

status. Areas of expertise:

Organizing/Scheduling ? Client Relationship Mgmt. ? Customer Service ?

Effective Communications

Problem-Solving Skills ? Vendor Selection ? Contract Negotiations ?

Marketing

Key Experience

> Ten (10) years of experience organizing and managing logistics for multi-

day training courses and seminars (both classroom and field courses) on a

global scale.

> Organized successful, well-run courses that met company objectives and

received positive feedback from attendees and instructors alike.

> Increased attendee levels of computer training seminar by simplifying

registration processes and gaining approval for a new version of training

equipment and negotiating cost-effective pricing with vendors. With more

attendees the result was an additional $2,700 in class revenue.

> Coordinated and managed simultaneous training sessions while maintaining

detailed, accurate, and up-to-date records.

> Familiarity and proficient use of electronic tools, Learning Management

System (LMS) and Virtual Training Administrator (VTA), to track class

information and communicate availability of classes including training

reports, attendee records, instructor information, course logistics, sign-

in sheets, meal tickets, evaluations, cost centers, certificates, etc.

> Enjoyed developing and maintaining excellent relationships with customers

and vendors by providing consistent customer service.

> Worked with instructors and printing company, managing printing needs to

produce materials for courses.

> Created and distributed invitations, confirmations, and informational

emails to communicate availability throughout the business unit as

necessary.

> Maintained class records including distributing, collecting and entering

class evaluations in the LMS.

> Interfaced with LMS administrators to ensure learning events are properly

created, maintained and closed out, guaranteeing the integrity of the

process.

> Managed phone help line, working with tech support and handling all

issues.

> Researched and located off-site locations for training programs.

> Selected vendors and negotiated contracts as needed, also handled

purchase requisitions, purchase orders, and payables/receivables.

> Point of contact for attendees, instructors, vendors and management team

of assigned training courses.

> Ensured attendee's cost center is correct and entered properly.

> Kept financial cost tracker up-to-date for each course.

> Ordered specialty items and worked with outside vendors when necessary.

> Promoted remediation software to consulting firms, regulatory agencies,

and major oil companies, and led distribution efforts for a department

producing $200K in sales. Managed partnerships with 1,000+ domestic and

international clients.

> Attained Certified Meeting Professional (CMP) status, which includes the

study of best practices for planning and coordinating training courses

and other meetings/events.

Professional Experience

Contract Work, Robin Wagner, CMP - Meetings and Events [2009 - present]

Production Learning Coordinator at a major oil and gas corporation managing

details of logistics, printing, and administrative needs for training

courses; utilized LMS, VTA, and financial tracker tools to manage courses

as well as attendees' records. Coordinated transportation needs for a

conference of 500 worldwide attendees. On-site meeting manager for

national meetings and events companies and Destination Management

Companies. Managed VIP area and volunteers for the Houston Metropolitan

Cooking & Entertainment Show.

Director of The Center, U of H - Hilton College [2008-2009] Interfaced with

external companies to create a customized education program for employee

development; organized & managed on-site training seminars. Headed the

planning, implementation, and management of the annual Gala and associated

events; oversaw a team of student directors spanning areas of logistics,

marketing, VIP, service, education, and archives.

Training Coordinator, Nautilus USA, L.L.C. [2006-2008] Organized int'l and

domestic classroom and field courses for geoscientists of member companies

in the oil and gas industry. Managed simultaneous projects, worked with

instructors to plan and set up all aspects of courses including

registrations, logistics, supplies, travel arrangements, as well as problem-

solving. Received only positive feedback from instructors concerning their

satisfaction with how of their courses were coordinated.

Business Manager, University of Houston-Downtown [2005-2006] Directed human

resources, financial activities, and payroll for the University Advancement

department. Collaborated with Public Affairs to facilitate key activities,

including Red Rose Scholars, Red Rose Ball, and the President's State of

the University Address.

Director of Volunteer Services, Houston Food Bank [2004-2005] Solicited,

developed, and delivered presentations to volunteer groups, outlining daily

needs of a local non-profit agency. Organized annual events in addition to

weekly activities. Monitored volunteer hours and created follow-up surveys

to enhance each volunteer's experience.

Software Marketing and Training Coordinator, Groundwater Services, Inc.

[1997-2003] Planned and managed multi-day training programs for engineering

and government personnel on a global scale. Selected venues and vendors,

managed contract negotiations, planned catering, implemented registration

procedures and problem-solved. Promoted remediation software to consulting

firms, regulatory agencies, and major oil companies, and led distribution

efforts for a department producing $200K in sales. Managed partnerships

with 1,000+ domestic and international clients.

Education & Affiliations

Bachelor of Business Administration, Marketing, The University of Texas at

Austin, Graduated cum laude

Certifications and Professional Affiliations: CMP - Certified Meeting

Professional - CIC ID Number: 000*******

Meeting Professionals International: 2013-2014 Vice President of

Administration of MPI-Houston Area Chapter

Member: Education Committee

Professional Development Day Committee

Special Events Committee

Full Scholarship winner: attendance at MeetDifferent 2010 & WEC 2011

Volunteer of the Month - February 2011

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