Customer Service Sales
Resume:
Mia Christine Boone
Romulus, Mi. 48174
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Objective
Seeking a supervisor position where my skills and experience can be
effectively utilized to manage or lead to the achievement of organizational
goals.
Experience
May 2011-Present
CAP Product Specialist
. Working in Excel to identify tooling for Competitive Advantage
customers in support of the Competitive Advantage Program
. Provides all necessary descriptive information to establish current or
new MSC part numbers
. Works with suppliers to obtain correct pricing, descriptions and
quantity levels
. Works with OSA's, BSM's, and RIS Specialists to communicate and
complete accurate item plans
May 2008-May 2011
Special Order Group
. Receiving inbound phone calls from internal customers
. Responsible for quoting or sourcing special or non-stock tooling called
the "Now" Process
. Responsible for updating descriptions and part numbers in the AS400
system
. Making pro-active phone calls to customers to close quotes for a
potential sale
. Responsible for locating hard to find items that are not in our catalog
. Meeting and passing expectations for quality monitored calls
. Using other resources such as the tech team and the internet to source
an item
July 2004- May2008 J&L Industrial Livonia, Michigan
E-Commerce Sales Specialist
. Responsible for the highly efficient & accurate entry of customer
quotations and orders, and delivery status updates received via
facsimile or EDI transmission.
. Advise and assist customers and sales channel staff via phone or email
in matters related to the use of the company's e-commerce to promote
and enhance sales volumes.
March 20, 2000-July 2004 J&L Industrial Livonia,
Michigan
Inside Sales Associate/Customer Service Representative
. Data entry of new orders for metal working supplies
. Tracking orders
. Diagnosing customer's needs
. Placing cold sales presentation calls
. Monitoring incoming sales calls and complaints to increase customer
service efficiency
. Qualifying prospective new customers
. Training new employees on products and services
July 1995-March 2000 Budget Rent-A-Car Livonia, Michigan
Customer Service Representative/Supervisor
. Registering and confirming customer car rental reservations
. Ensuring customer received quality service
. Responsible for daily operations of call center
. Monitored daily activity log of employees
. Ensured prompt and timely service
. Motivated and coached employees in a positive work environment
Education
Bachelor of Science, Business Administration, Management
University of Phoenix
Livonia, Michigan 2002
Romulus High School-Diploma, General Studies
June 1988
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