Customer Service Manager
Resume:
Tyiese L. DeRamus
Pontiac, MI 48340
******@*****.***
Education
Devry University, Business-Project Management – Bachelor of Science Degree - Pending
Employment Experience
Admin Support Legal Pre-Judgment Level II, Fulton Freidman & Gullace LLP, April 2012-
Current
Resolution Debt Collector, Fulton Freidman & Gullace LLP, August 2011- April 2012
• Notary Signing
• Promoted to Admin Support Pre-Judgement Legal Level ll
• Efficient in Kronos & Comtrac Software
• Analyze all accounts for debt acquisition of payment by debtor
• Provide debtors with and audit files for complete and accurate information, complete
research, attention to detail, critical thinking to problem solving
• Request necessary documents and approvals to resolve claims
• Read and interpret legal documents such as Summons, Complaints, and Affidavits
• Coordinate with several states maintaining varied requirements and guidelines
• Contact debtors by telephone and letters to discuss claims
COLLECTIONS:
• Influence debtors by overcoming objections, exploring finance options, and developing
payment plans always exceeding/meeting quotas
• Maintain FDCPA (“Fair Debt Collection Practices Act”) compliance
• Implement skip tracing skills gathering location information for collecting.
• Analyze accounts receivable collections data to identify current and potential future
arrangements, claims, or defaults
• Research all background and contact information for current and pending claims
• Make decisions on future credit for non-paying or slow paying customers
• Update account notes per corporate and departmental standards
Customer Account Executive, Comcast Cable Corporation, June 2009-July 2011
• Business Billing Department: Programs: Work Bench, Comtrac, ACSR, and Grand Slam
• Customer Service: Creating Customer Leads/Handling Resolving Escalations/ Collecting
Payments on Delinquent Accounts / Collections
• MACD/Upgrading/Downgrading Services / Customer Follow-up
Billing Adjustments/Credits/Accounts Payable/Receivable
• Customer Service: Video
• Billing/Repair/RetentionDepartment
• Reviewing customer`s accounts explanation of billing charges resolving billing issues
applying adjustments if review of documentation found necessary. Making follow-up
calls when needed.
• Solved video repair with probing using skillful trouble shooting.
• Scheduled technician truck roll to trouble call determined on case by case basis.
• Sales offering product services CDV, CHSI, Digital Video/premium channels, SPP, and
HD Services along with technical equipment when applicable.
Interim Customer Svc Manager, Inter-Solutions Mgmt Services (VA Mgmt), Jan 2008-Dec
2008
Leasing Specialist, Inter-Solutions Management Services (Daro Realty), April 2007-August
2007
Leasing Specialist, Inter-Solutions Mgmt Services (Hickory Place Apts), Oct 2006-Feb 2007
• Acting Customer Service Manager, MRI program, Ledger, SODA, Legal court
documentation preparation, Collections, EOM Maintaining a professional atmosphere
managing office affairs including move-in and move-outs posting rents and
delinquencies.
• Maintained compliance with rules and regulations of Virginia Management, formulated
letters to residents notifying them of pre-move in/out Inspections.
• Managing late notices and handling all resident concerns/complaints. Managing and
inspecting of apartments.
• Managing maintenance work orders for plaster, paint, cleaning making Apartments ready
for move in of new residents. Batching invoices, doing rent roll, making sure security
report is in order and completed.
• Generated all letters to residents: any approvals, rejections, cancellations, parking
violations, maintained the completion of weekly and monthly vacancy traffic and turn
over reports along with typing new resident leases.
• Ensured completion of all lease application verification reviews and maintained a
professional, friendly atmosphere in the leasing office and other areas of prospective
residents gathering.
• Maintained leasing quotas above 50% through marketing resources by generating
prospective residents and pre-qualifying prospective resident, maintained computer
information entering data into Yardi program.
• Maintained good relationships with residents, assisted where needed. Showed
properties demonstrated the product by keeping knowledge of product services.
Office Assistant/Receptionist, Signature Assoc. Commercial Real Estate, June 1997-Dec 2003
• Responsible for assisting clients with answering multi phone system and providing office
support where needed, filing, light typing computer data. Reviewed HUD-1 Settlement
Statement\Loan Package for errors. (I completed a correspondence property
management course during my time of employment.)
Qualifications and Licenses
• Proficient in Microsoft Word, Excel, Power Point and Internet Explorer
• Strong research skills and detail oriented
• Licensed Michigan Notary
•
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