Customer Service/ Medical Assistance
Resume:
Phyllis King
Dellwood, MO *****
*.*****@*****.***
OBJECTIVE
Seeking a position where I can expand my knowledge and abilities and further advance my career.
CHRISTIAN HOSPITAL NORTHEAST 4/2011 – Present
Telecommunication/PBX Operator
• Answer and directs calls
• Handles multiple tasks associated with life-threatening emergency calls
• Provides clerical functions
• Interacts with other department
• Maintains flexibility with work schedules to accommodate the 24 hours, 7 day a week work environment and allow for both planned and unexpected staffing changes, including working on-call and following a call-down procedure. Assists in providing informative and essential training to new employees as needed. Performs other duties as required, by management.
PROFESSIONAL EXPERIENCE
APRIA HEALTHCARE 2006-2009
Accounts Receivable Representative
• Coordinates collection activities for delinquent accounts by researching any over due account balance that is fully or partially unpaid and follow up by mail and/or phone to insurance carriers or customers on delinquent payments. Review claims denied for payment and unpaid claims
• Ensures that all information regarding collection activity of account is entered accurately into the billing system. Brings recurring issues to the attention of the department supervisor
• Initiates payments and resubmit bills as necessary. Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships
• Verifies payment information via website name and accounts for Missouri Medicaid, Arkansas Medicaid, and Iowa Medicaid
• Complies with the Fair Debt Collector Practices Act (FDCPA)
FLORISSANT PEDIATRICS 2005-2006
Medical Assistant
• Completed front and back office responsibilities
• Recorded vital signs and update patient charts
• Documented patient calls and call in prescriptions to pharmacies
• Scheduled and confirmed appointments
• Administered injections, completed pregnancy, hearing, and vision testing
MAY CREDIT SERVICE CENTER 2002-2004
Credit & Collections
• Negotiated and developed payment agreements on past due debts
• Closed accounts after all payment were satisfied
• Processed payments via telephone
• Provided high-quality customer service for challenging callers
WATLOW ELECTRIC 1993-2002
Assembly Production Assistant
• Assisted assembly line manager
• Responsible for operating heavy machinery
• Performed lead welding, coil winding, and sinuating
Skills intermediate to advance proficiency in the following:
Microsoft Excel, Microsoft Word, Company Specific Software, Internet, Email
Medical Terminology, Medical Records, Electrocardiograph Testing, Pharmacology, Urinalysis, Phlebotomy, Venous Blood Testing, Capillary Blood Testing, Laboratory Procedures, and Specimen Collections
EDUCATION
Sanford-Brown College
Medical Assist Diploma 2005
GPA: 3.87, Student Ambassador
Graduated Beaumont High School St. Louis, MO
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