Technical Support Medical

ABHILASH R.

[pic] Ph No.: +919********* / +918*********

[pic]

Certified Email:****.*****@*****.***

Professional Summary

V Over six years of experience in ITES/BPO/System administration &

Technical support/Software Support/Desktop Support.

V Cisco Certified Network Associate (CCNA)-CISCO ID: CSCO12363029

V Comprehensive understanding of the ITES/BPO/Healthcare industry dynamics

with skills keeping an update on the same.

V Fair experience with troubleshooting P C's, Servers & networks and

preparing basic architecture for security setups working in close

conjunction with the IT department.

V Experience & proficiency in designing

software/training/operative/client/Electronic Health record Keeping.

V An effective communicator with exceptional interpersonal skills and hands

on experience in hiring, training, and deploying teams at short notice.

Areas of Expertise

o Software Support

o Database management

o Technical Support

o Networking Technologies

o Router configuration.

o Software Design.

o Windows Administration.

o Red Hat Linux Administration

Career Highlights

April 2010 - December 2012 AlphaInfomed Pvt. Ltd., Trivandrum, India. as

Medical Claim analyst &

System Administrator

Role & Responsibilities

> Software support both client & team

> Technical Support to the Crew

> Networking- Provided PC/LAN support for local and remote end-users.

> Database management (backup & restore )

> Remotely administrated Ethernet network using VNC, and PC anywhere

> Troubleshot TCP/IP and network connectivity issues

> Setup, installed, and troubleshot Windows 7, Server 2008

June 2009 - Feb'2010 Mindtrans Technologies, Trivandrum, India. as

System administrator

Role & Responsibilities

> Getting to know the clients and their service expectations; supporting

and facilitating the client's growth plans.

> Planning and organizing the various components of the technical

infrastructure for smooth work environment.

> Troubleshot TCP/IP and network connectivity issues.

> Prepared and maintained documentation of network configuration. (IP

addresses, server info, licensing).

> Interaction with Clients via mails & Chat on a regular and on an as-need

basis.

> Setup, installed, and troubleshot Windows XP/Server 2003 R2 in a 250

client fast Ethernet/remote dial-up network.

> Generating and sending Monthly Progress Report to client and Management.

> Providing Software support to the Crew.

Feb' 2008 - June'2009 Xanadutec Data Solutions Pvt. Ltd. as Medical

Transcriptionist &

Desktop Support

Notable Distinctions

Transcribing documents with client required quality and TAT.

Providing Technical support & Software Support to team

> Desktop Support, Troubleshooting, handling issues arise from the

technical side.

Oct '2006 - Jan'2008 Seaview Support Systems Pvt. Ltd, Technopark,

India. as

Medical

Transcriptionist

Notable Distinctions

Transcribing documents with client required quality and TAT.

TRAINING IN MEDICAL TRANSCRIPTION

Seaview Support Systems Pvt. Ltd. (Technopark, Trivandrum) - Successfully

completed certification in Medical Transcription. Fully conversant in the

process of Medical Transcription conducted as per the standards laid down

by American Association for Medical Transcription (AAMT)

Certifications

[pic]Career Certification Cisco Certified Network Associate CISCO ID-

CSCO12363029

[pic]Certified Engineer (RHCE)-Certification expected to complete on July

2013

Academic Highlights

? 2007 M.C.A from M S University, Tamil Nadu Course Completed.

? 2003 B.C.A from M S University, Tamil Nadu.

? 2000 NCVT certificate course Electrician (ITI)

? 1998 Pre-Degree from Kerala University.

? 1996 Secondary School Leaving Certificate from Boys High School,

NTA, Thiruvananthapuram

Personal Details

Date of Birth : 8th May 1981

Passport Number : S8491798

Father's Name : M. K. Raveendranath.

Mother's Name : B. Thulasidevi.

Sex : Male.

Martial Status : Married.

Languages Known : English, Hindi, and Malayalam.

References

1. Mr Yasir, Managing Director, ALFA Technologies, Trivandrum.

Ph: +91-989*******.

2. Mr Praveen Prasad, Insurance Coordinator, Ananthapuri Hospital,

Trivandrum.

Ph: +91-904*******.

I certify that the facts mentioned above are true to the best of

my knowledge

Abhilash

R.

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