Customer Service Project Manager

Pete Gallegos

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***** ******* ****** [pic] Magnolia, TX 77355 [pic] 702-235-

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Education and Training

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. Bachelor of Business Administration, University of Utah

. Fellow, Operations Management Leadership Program, Michigan State

University, Eli Broad School of Management

. Aseptic Processing and Packaging, Purdue University

. Preventive Maintenance, Southern Methodist University

. Frontline Leadership, Zenger / Miller

. Certified Plant Operator, IBWA

. Employee Involvement Facilitator Training, Harrington / Hurd / Rieker

. APICS Certification

. Kaizan Group Leader Training

Experience

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Restaurant Technologies, Inc. 07/12 - 04/13

General Manager, Houston

. Managed bulk oil distribution facility

. Oversaw distribution of 1.0 mil/lbs per month of bulk cooking oil

. Recycled 500k lbs/month of used cooking oil

. Supervised 2 salesmen, 1 service manager, 5 technicians, and 6 drivers

. Applied 5S workplace organization and lean process activities

. Maintained fleet of 4 distribution vehicles and 6 service vehicles

. Responsible for $500k/month P&L budget

. Increased EBITDA from 2% to 27% above budget

. Serviced 558 customers in the greater Houston area

. Prepared $6.0mil annual budget

. Conducted weekly, monthly, quarterly, and yearly sales forecasting

. Inducted into the Presidents Club, 2012

. Received 3 quarterly customer service awards

. Surpassed driver distribution gross margin per pound budget 3

consecutive quarters

Restaurant Technologies, Inc. 05/10 - 07/12

General Manager, Miami

. Managed bulk oil distribution facility

. Transformed worst performing depot in the nation into consistent top 5

performer

. Relocated depot with no interruption in customer service

. Applied 5S workplace organization and lean process activities

. Received quarterly customer service award

. Increased customer service ratings 12%

. Brought depot out of debt by improving financials 20%

. Became the first depot in the nation to have all master certified

employees

. Increased customers by 40 during economic recession

. Oversaw distribution of 650k/lbs per month of bulk cooking oil

. Recycled 350k lbs/month of used cooking oil

. Supervised 2 salesmen, 1 service manager, 4 technicians, and 5 drivers

. Maintained fleet of 3 distribution vehicles and 4 service vehicles

. Responsible for $385k/month P&L budget

. Increased EBITDA from -10% to 10% above budget

. Serviced 440 customers in the greater Miami area

. Prepared $4.6mil annual budget

. Conducted weekly, monthly, quarterly, and yearly sales forecasting

Restaurant Technologies, Inc. 11/06 - 05/10

Service Manager, Las Vegas

. Opened Las Vegas bulk oil distribution facility

. Oversaw distribution of 90k/lbs per month of bulk cooking oil

. Recycled 40k lbs/month of used cooking oil

. Supervised 2 salesmen, 3 technicians, and 2 drivers

. Maintained fleet of 2 distribution vehicles and 2 service vehicles

. Responsible for $150k/month P&L budget

. Implemented 5S and lean process strategies

. Surpassed new depot loss expectation from 24 months to 16 months

. Grew customers from 0 to 227 in the greater Las Vegas area

. Conducted weekly, monthly, quarterly, and yearly sales forecasting

. Received 11 quarterly customer service awards

. Rated number one in customer service in the nation 4 years in a row

. Named consistent top 2 financial performer 2 consecutive years

Mastercraft Cabinets, Inc., 02/06 - 09/06

Plant Manager

. Directed the operations of a 550 cabinet per day manufacturing plant

. Managed 2 managers, 1 project engineer, 5 supervisors, 7 team leaders,

1 safety coordinator, and office staff

. Oversaw $500k monthly budget and was responsible for all plant P&L

. Facilitated business process Kaizen events

. Served as project manager for complete plant re-engineering

. Investigated and resolved customer complaints

. Implemented 5S, visual management tools, and performance metrics

. Improved manufacturing HPU 15% and shipping HPU 9%

. Reduced recordable accidents 60% the first two quarters

Merillat Industries, Inc., 01/05 - 02/06

Lead Supervisor

. Oversaw all facets of cabinet production on second shift (receiving,

distribution, production, maintenance, etc.)

. Supervised 3 supervisors, 13 team leaders, and 150 associates

. Facilitated business process Kaizen events

. Accountable for labor efficiencies, schedule attainment, quality, and

safety

. Served as shift safety coordinator

. Investigated and resolved customer complaints

. Graduated with honors from the Masco Leadership Program-Operations

Management

. Increased assembly productivity 10%, and DC productivity 16%

. Reduced recordable accidents 5%

. Reduced shift turnover rate 12%

Merillat Industries, Inc., 11/02 - 01/05

Maintenance Supervisor

. Managed the maintenance of the physical facility and all manufacturing

equipment

. Supervised 2 team leaders and 13 maintenance technicians

. Acquired and managed the installation of new equipment and upgrades

. Oversaw $111k monthly budget

. Initiated program with Opportunity Village bringing mentally

challenged individuals into the workforce

. Implemented the TPM system to all cut direct saws

. Installed a new production line on time and under budget

. Decreased assembly line downtime 30%

. Increased preventative maintenance 55%

. Established a 102% department efficiency rating

Drilltube International, 10/00 - 10/02

Maintenance Manager

. Managed the maintenance of the plant facility and all drill pipe

manufacturing equipment

. Supervised 2 project engineers, 2 foreman, 13 mechanics, and 2

electricians

. Oversaw $175k monthly budget

. Acquired and managed the installation of new equipment

. Implemented MP2 and standard work for preventative maintenance tasks

. Decreased line downtime 25%

Naumes Concentrates, LLC, 06/99 - 10/00

Plant Superintendent

. Managed all facets of juice concentrate plant, (production, logistics,

maintenance, co-packing, and shipping)

. Supervised 5 supervisors, 1 yard foreman, 4 mechanics and 70 assembly

line employees

. Facilitated Quality Circle training and activities

. Acquired and managed the installation of new equipment

. Oversaw the wastewater treatment plant

. Implemented visual workplace and 5 S

. Increased productivity 17%

Tree Top, Inc., 06/94 - 06/99

Shift Superintendent

. Administered all facets of the plant, (logistics, production,

maintenance, co-packing, sanitation, and safety)

. Supervised 3 supervisors, 3 technicians, 2 Yard Foreman, 10 mechanics and

66 assembly line employees

. Managed 10 lines (2 can, 4 aseptic, 3 bottling, and 1 service pack)

. Purchased all chemical inventories

. Oversaw all co-packaging blending activities

. Served as employee empowerment trainer and facilitator

. Increased shift productivity 14.5%

Stroh's Brewery, Inc., 09/91 - 05/94

Maintenance Supervisor

. Maintained 3 bottling lines, 1 keg line, all 9 palletizers, all

conveyor systems, and the lift truck shop

. Supervised 11 mechanics

. Purchased repair parts and assemblies ($535k of $2.5 mil annual

budget)

. Served as trainer for TQM implementation

. Decreased line downtime 20%

Ocean Spray, Inc., 10/90 - 09/91

Maintenance Supervisor

. Managed the maintenance activities for 2 bottling lines, 3 aseptic

lines, all lift trucks, and facilities

. Supervised 12 mechanics

. Implemented quick changeover system (saved 6 hours per line change)

. Served as chairman of the Safety Committee

. Served as facilitator and trainer for the employee involvement program

. Purchased repair parts and assemblies ($467k of $1.6 mil annual

budget)

. Decreased line downtime 22%

Ocean Spray, Inc., 08/89 - 10/90

Production Supervisor

. Managed 5 lines (3 aseptic and 2 bottling)

. Supervised 2 team leaders and 43 assembly line employees

. Accountable for quality, safety, crewing, project management, and

reporting

. Served as project manager for 10oz. implementation

. Increased productivity 12%

Frito Lay, Inc., 04/88 - 08/89

Production Supervisor

. Managed corn chip processing, packaging, and all variety packing

operations

. Supervised 30 assembly line employees

. Served as project manager for fryer stack replacement

. Served as shift safety coordinator

. Decreased accidents 15%

. Increased productivity 15%

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