Manager Customer Service

SHENIKA BANKS

**** ****** ***** *****, ***, GA **273

TEL: 678-***-**** MESS: 678-***-****

EMAIL: ********@*********.***

OBJECTIVE:

To acquire a Property Management Specialist position in a professional

atmosphere that will enable me to demonstrate previous experience and

become a benefit to the company.

EDUCATION:

Diploma, Southwest Dekalb High School, 1995

Dekalb Technical Institute 1995-1996

Work History

Senior Property Manager 2010-

Present-Atlanta, GA

Cooper-CitiWest JV

. Managed an inventory of approximately 400 REO properties assuring

proper maintenance and preservation for expedited marketing.

. Assigned new acquisitions to sub-contractors for termite inspections,

property inspections, and initial cleaning.

. Created work orders for subsequent repairs, cleaning and maintenance

of properties while they remained in HUD's inventory.

. Apply working knowledge of Property Management Plan to address Special

Property Inspection (SPI) alerts and vandalism guidelines and

procedures upon notification

. Notify inspectors of new assignments, property closings and

outstanding health and safety hazards or changes that need to be

addressed to preserve and protect each property on a daily basis

. Review all work orders submitted for payment pertaining to any

property management issues

. Submit supporting documentation as needed to obtain HUD's approval for

emergency repairs requiring GTR approval

. Notify Department Managers regarding changes in property condition as

needed

. Reviewed and processed sub-contractor and vendor invoices for payment.

. Create work orders for Lead Base Paint Inspections on properties under

contract with 203B, 203B w/escrow & 203K financing

. Functioned as a liaison to the U.S. Department of Housing and Urban

Development (HUD) researching and managing multiple projects related

to FHA foreclosed properties in Alabama

. Provided guidance to foreclosure attorneys, mortgage lenders, closing

agents and purchasers in complying with FHA and HUD regulations.

. Responded to inquiries from government officials, utility companies,

realtors, purchaser, and closing agents concerning HUD owned

properties as needed

. Review O/A forms with Initial Inspections for mortgagee compliance,

alerting the mortgagee compliance department of possible mortgagee non-

compliance.

. Addressing marketing email requests regarding neighbor complaints,

code violations and broker concerns, address complaints or non-

compliance through communication logs.

. Obtained Bids as requested to satisfy closing requirements, code

violations and/or major repairs from fire damage, floods and storm

damage etc., Receipt of code violation reviewing for compliance and

completion of all hazards preventing liens on properties.

. Monitoring the receipt of vandalism and damage report reviewing for

accuracy prior to forwarding to the marketing department, consulting

with the accounting department when clarification is needed on a work

order.

. Provides assists as needed within other Departments as well as other

Property Managers

Property Manager

Harrington, Moran & Barksdale, Inc. 2009-

2010-Hapeville GA

. Managed an inventory of approximately 300 REO properties assuring

proper maintenance and preservation for expedited marketing.

. Assigned new acquisitions to sub-contractors for initial inspections,

termite inspections, property inspections, and initial cleaning.

. Created work orders for subsequent repairs, cleaning and maintenance

of properties while they remained in HUD's inventory.

. Apply working knowledge of Property Management Plan to address Special

Property Inspection (SPI) alerts and vandalism guidelines and

procedures upon notification

. Notify inspectors of new assignments, property closings and

outstanding health and safety hazards or changes that need to be

addressed to preserve and protect each property on a daily basis

. Review all work orders submitted for payment pertaining to any

property management issues

. Submit supporting documentation as needed to obtain HUD's approval for

emergency repairs requiring GTR approval

. Notify department managers regarding changes in property condition as

needed

. Reviewed and processed sub-contractor and vendor invoices for payment.

. Create work orders for Lead Base Paint Inspections on properties under

contract with 203B, 203B w/escrow & 203K financing

. Functioned as a liaison to the U.S. Department of Housing and Urban

Development (HUD) researching and managing multiple projects related

to FHA foreclosed properties in Alabama

. Provided guidance to foreclosure attorneys, mortgage lenders, closing

agents and purchasers in complying with FHA and HUD regulations.

. Responded to inquiries from government officials, utility companies,

realtors, purchaser, and closing agents concerning HUD owned

properties as needed

. Review O/A forms with Initial Inspections for mortgagee compliance,

alerting the mortgagee compliance department of possible mortgagee non-

compliance.

. Addressing marketing email requests regarding neighbor complaints,

code violations and broker concerns, address complaints or non-

compliance through communication logs.

. Obtained Bids as requested to satisfy closing requirements, code

violations and/or major repairs from fire damage, floods and storm

damage etc., Receipt of code violation reviewing for compliance and

completion of all hazards preventing liens on properties.

. Monitoring the receipt of vandalism and damage report reviewing for

accuracy prior to forwarding to the marketing department, consulting

with the accounting department when clarification is needed on a work

order.

Childcare Provider

Image Family Home Daycare

2007-2009-Rex, GA

. Family Childcare provider I'm responsible for nurturing and loving

children

. Developing and maintaining departmental filing records

. Developed many lesson plans for the children in my care

. Ensuring all children are protected and maintained in good health.

. Daily Records and Monthly End report for Quality Care for children.

. Accepted payments and written receipts for parents on a daily basis

. Maintained Small Business records for Internal Revenue Service for

annual taxes.

Asst. Director/and Asst Pre-K Teacher

Treetop Learning Academy 2001-

2007-Morrow, GA

. Maintained Corporation Records

. Planned conferences and directed preparation of records for Director's

meetings

. Developed and maintained Departmental Filing Systems

. Calculated, posted and verified all accounting records

. Created invoices, statements and other reports

. Daily Record and Monthly End report on CACFP

. Planned and conducted conferences on the children progress

. Prepared lesson plans on a weekly basis

. Conducted the different Curriculum Units on a daily basis

Assistant Manager

Lane Company

2000-2001- Austell, GA

. Handled telephone inquiries and route calls, accepted and posted rent

. Followed up on delinquencies as requested and scheduled appointments

on a daily basis,

. Made appropriate entries to computer and status reports, adhered to

all policies and procedures

. Maintained courteous and helpful attitude to residents and prospective

residents

. Scheduled Vendors on a daily basis to prepare units for market ready

status and handled all emergencies, showed models and marketed ready

units

. Reported occupancy and financial data, Monthly reported occupancy

month end, Monthly reported accounting month end, Handle evictions and

dispossessory warrants in compliance with applicable laws Conduct

annual and interim recertification of residents

. Responsible for unit and building inspections specified. Assist in

dispatching of repairs and service daily.

SKILLS AND PERSONAL ATTRIBUTES

. Admin Asst, Clerical, Customer Service, Excellent leadership skills

and effective teamwork skills, Eff. time management, goal oriented and

problem solver, Ability to acquire and apply knowledge rapidly, Multi-

tasked with strong organization skills. Housing Credits 300: On Site

Housing Credit 401: Manager Housing Credit 421: The Certification.

Knowledge of Federal State and Local Housing Regulations, Microsoft

Office, Microsoft Outlook, Excel Spreadsheet, Microsoft Word and

Works, Power Point, Windows 95-Windows XP, Internet Explorer, and type

35+wpm.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate