Customer Service Manager
Resume:
Sanford Berens
Chicago, Il 60655
*************@*****.*** 708-***-****
Summary of Experience
Skillful and dedicated Assistant Service Manager with extensive experience repairing and maintaining cars, dispatching service repair tickets, controlling shop productivity, dealing with aftermarket and factory warranty companies, and providing high quality customer service.
Vastly experienced manager with a high level of technical ability. Skilled in all aspects of motor vehicle repair, electronics, and fuel management systems.
Proven track record of accurately completing repairs in a timely and cost effective manner.
Adept at developing and maintaining a professional environment with fellow team members.
Highly focused and results-oriented. Proficiently experienced with workshop procedures.
Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle unexpected problems.
Experienced technical inspector with a high standard of workmanship.
Proficient with Microsoft Office and similar programs.
Currently work with Reynolds & Reynolds dealer management system, previously worked with ADP and Dealer Track Systems
15 years of successful customer service relations and managing teams of employees.
Professional Experience
January 2013 - Present
Assistant Service Manager (ASM)
Responsible for service, repair, and routine maintenance of dealership customer vehicles. Responsible for repairs made to all vehicle systems as required.
• Complete engine service and repair. Transmission and drive line maintenance.
• Experienced with manufacturer scheduled servicing to include emissions testing and road tests.
• Assist technicians with addressing customer concerns with vehicles.
• Motivated, flexible, and versatile - able to maintain a sense of professionalism and humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
• Worked with dealership personnel to achieve customer retention and desired CSI scores.
• Able to complete pre-delivery inspections (PDI) of new and used vehicles.
November 2010 to January 2013
Stay at home Dad
July 2010 – November 2010
Boat captain/forman
Supervised clean-up crews for BP Gulf of Mexico oil spill.
• Performed a variety of key roles, including service routines and leadership of crew to maintain expected work outcomes.
• Operate a number of different small water crafts and lead crews to clean hazardous waste from water and to dispose of such according to OSHA safety regulations.
• Attended daily safety and performance meetings to ensure safety of crew and public surroundings.
August 2006 – February 2010
Hawkinson Automotive Group -Assistant Service Manager (ASM)
Responsible for service, repair and routine maintenance of dealership customer vehicles. Responsible for repairs made to all vehicle systems as required.
• Complete engine service and repair. Transmission and drive line maintenance.
• Experienced with manufacturer scheduled servicing to include emissions testing and road tests.
• Assist technicians with addressing customer concerns with vehicles.
• Motivated, flexible, and versatile - able to maintain a sense of professionalism and humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
• Worked with dealership personnel to achieve customer retention and desired CSI scores.
• Able to complete PDI of new and used vehicles.
April 2005 - August 2006
Fastbreak Billiards
Owner and Operator
• Purchased billiard hall to improve operations from previous owners.
• Advertised with local businesses.
• Controlled daily operations and managed monthly operating expenses
• Managed team of employees to provide fun atmosphere for entertainment purposes.
January 2001 to July 2005
Union Local 17 Heat and Frost Insulator
• Removed, installed and supervised commercial and residential insulation on different types of piping, boilers, ductwork and machinery.
• Attended school for proper technique and procedures to ensure quality and safe work.
• Trained and performed supervisor role for the removal of asbestos material according to local and national handling and safety rules.
• Confident and familiar with all types of service documentation, electronic and manual.
Before 2001, I held different roles at Walmart and Jiffy Lube ranging from lube and tire technician to Assistant Manager. I moved around a couple times before settling back in Chicago, in 2001, with my family. This is when I started looking for positions that would secure better income to provide for my growing family.
References available upon request
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