Medical Assistant Customer Service

User_AccountUser_Account Rene Nava

**** ***** ****** ***., **** Los Angeles, CA 90022

Phone: 323-***-**** E Mail: ****.****.*@*****.***

Registered Medical Assistant

Dedicated Bilingual Corpsman seeking to build a long term career in the medical profession, with a Medical Center that

enables me to learn and implement new technologies for the betterment of the organization, that will utilize my education,

skills, and experiences, and which will also provide me with the opportunity for growth and advancement .

Education:

Wyotech, Everest Division, Corinthian Colleges, Long Beach, CA July 2012 June 2013

ACCSC and ABHES Accredited ( 920 hours)

Medical Assistant Diploma Program

Delgado Community College, New Orleans, LA January 2009 May 2009

General Education

ITT Technical Institute March 2003 June 2005

Associate’s Degree in Computer Networking System

James A. Garfield H.S. Class 2002

High School Diploma

Academic Training – Medical:

Administrative Skills:

Billing & Coding (CPT & ICD 9 2012), Patient Scheduling, Knowledge of PDR's (2012), Filing (alphabetical/numerical),

Medical terminology/abbreviations, Reception, Surgical scheduling, Medical transcription, Insurance verification, Maintain

immunization records and Detailed chart documentation utilizing SOAP notations. Able to advise patients with health

education. Exposure to Health Insurance Portability Accountability Act (HIPAA) and Occupational Safety Health

Administration (OSHA) guidelines and procedures.

Clinical Technical Skills:

Aseptic techniques, minor surgical procedures and patient preparation, ear lavage, visual acuity, complete physical exam, tray

preparation, tray set ups, blood chemistry's, basic pharmacology, dosage calculations, medication administration (oral,

injectable, topical), glucometers, urinalysis, wound care, patient education, strep/mono testing, throat cultures, vaginal trays,

2

User_AccountUser_Account Rene Nava

1010 South Ferris Ave., East Los Angeles, CA 90022

Phone: 323-***-**** E Mail: ****.****.*@*****.***

immunizations, well baby checks and spirometry.

Professional Certifications and Accomplishments:

Registered Medical Assistant (R.M.A.), Registration Number 136412

Cardiopulmonary Resuscitation, AED, First Aid (Adult, Child and Infant): American Red Cross Current 2013

Injections: Intradermal, Intramuscular and Subcutaneous methods

Venipuncture: Butterfly, Vacutainer and Syringe methods

MediSoft billing software Advanced Version 16

Electrocardiogram: Cardiac Anatomy and Physiology, Electrocardiographic Techniques and Arrhythmia Recognition

(course study)

Military Experience:

United States Navy (Honorably Discharge) Dec 2005 Dec 2011

As the Front Desk Clerk, demonstrated outstanding customer service skills handling difficult patients almost daily

where I diffused volatile situations with exceptional military bearing and professionalism.

Helped in achieving 98% battalion medical readiness through attention to detail in annual verification medical records,

the timely completion of 60 Pre Deployment Health Assessments, 100 immunizations, the collection of 100 blood

specimens, and the creation of 70 deployment records without error.

Participated in the preparation and delivery of $50, 000 worth of equipment and furniture to DRMO, saving the clinic

$3,000 in transportation and moving fees.

Processed and delivered $76, 000 in supplies and pharmaceuticals on daily bases.

Personally located two improvised explosive devices and conducted over 115 mounted and dismounted patrols, which

have led to the discovery of 32 caches totaling over 20,000 pounds of weapons, ammo and explosives.

Supervised 30 sailors in the treatment of over 500 sick call patients, collected over 300 laboratory specimens,

administered over 800 immunizations, and ensured timely submission of daily sick and injury reports with zero

discrepancy.

Led two sailors in data verification and scanning of 1,000 skeleton records in preparation for Battalion OEF

2

User_AccountUser_Account Rene Nava

1010 South Ferris Ave., East Los Angeles, CA 90022

Phone: 323-***-**** E Mail: ****.****.*@*****.***

deployment. Trained 6 Programmed Student Input (PSI) Corpsman in SOAP notes, AHLTA, sick call procedures,

treatment protocols, and ensured member’s smooth transition to the command.

Provided over 850 hours of medical coverage that allowed Marines to complete Pre Deployment training.

Professional Skills:

Strong Work Ethic, Positive Attitude, Good Communication Skills, Problem Solving Skills, Ability to Accept and

Learn From Criticism, Flexibility/Adaptability, Working Well Under Pressure, Acting as a Team Player, Attention to

Detail, and Effective Time Management Abilities

2

User_AccountUser_Account Rene Nava

1010 South Ferris Ave., East Los Angeles, CA 90022

Phone: 323-***-**** E Mail: ****.****.*@*****.***

Professional References:

Available upon request

Contact this candidate