Customer Service Sales

Dara Sherwood

** **** ******, ***** ***

Hamilton, Ontario

***-*** - ****

EDUCATION

Mohawk College of Applied Arts and Technology

Tourism and Travel – 2 year Diploma Program

Ontario Secondary School Diploma

Woodlands Secondary School / Jean Vanier Catholic

WORK EXPERIENCE

2012 - 2013 ( Present )

Sales Representative / Key Holder

Sirens - Retail

- Customer Service / Sales / Key Holder

- Opening and closing the store

- Handled Cash and deposits for end of evening and opeing shifts

- Pre-pare store for next day opening shifts

- Working in a fast pace environment / competitive sales environment

- Fitting rooms, Helping customer to find sizing and upselling add ons / promotions

2009-2012

Heavy Power Corporation / Excess Energy

Burlington, On

- Receptionist / Solar Install

- Booking Appointments / OPA Contracts

- Answer the phones in a fast and courteous fashion

- Installing Solar Systems / Wind Turbines etc.

- Casual Labour / working in the field

July 2008-2009

Sales Representative Terraware Earth Aware

Dundas, On

- Customer Service / Sales / Key Holder

- Managing Inventory Counts

- Tailoring/Pinning

- Handled Cash and balance sheets/ floats at the end of shifts

- Pre-pare store for next day opening shifts

- Working in a fast pace environment/ competitive sales environment

January 2009-May 2009

The Arnie - Bartender /Server Mohawk College Night

Hamilton,On

- Serve customers in a friendly and courteous fashion

- Work in a fast pace environment

- Handle Cash and balance float at the end of shift

- Pre-pare bar and restaurant with fellow co-worker for next shift

January 2008- September 2009

Station on the Green - Server / Bartender

Collingwood, On

- Serve customers in a friendly and courteous fashion

- Work in a fast pace environment

- Handle Cash, debit, and credit and balance float at the end of shift

- Pre-pare bar and restaurant with fellow co-worker for next shift

2007- 2009

Barista / Cashier - Williams Coffee Pub

Collingwood,On

- Serve customers in a friendly and courteous fashion

- Work in a fast pace environment

- Handle Cash, debit and credit and balance float at the end of shift

- Pre-pare restaurant with fellow co-worker for next shift

SKILLS & ABILITIES

- Over 5 years experience within the Customer Service and Hospitality Industry

- Able to generate a rapport with customers / co-workers with no difficulty

- Punctual, well organized and detail oriented

- Proficient with most POS and Interac systems

- Highly efficient with Microsoft Office, all versions (Power Point, Excel, & Word)

- In-depth knowledge of the Internet

AFFILIATIONS & CERTIFICATES

- Smart Serve Certification acquired

- First Aid and CPR training

- WHIMIS

- Fall Safety

- Aerial Platform Training

REFERENCES

References upon request.

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