Customer Service High School

Angela Mendez

**** ********** ***** • Oxon Hill, MD 20745 • 240-***-**** • *************@*****.***

Office Administrator

A creative and resourceful individual with 14 years’ experience in customer service. Proficient in Microsoft Word, Power Point and Excel. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to prioritize and multitask effectively. Core competencies and technical skills include:

• Office Procedures

• Written/Verbal Communication

• WPM: 50-60 • Microsoft Office Suite

• Drafting Correspondence

• Customer Service • Problem Solving

• Adaptability

• Medical Terminology

Administrative Experience

Drivers’ Safety, Inc. – 1990 to 2004

California: Los Angeles, Sacramento, Santa Rosa, and Concord

Field Representative (01/1994 to 11/2004)

Office Administrator (02/1990 to 01/1994)

Customer Service

• Researched and responded to customer inquiries related to driving records, pending actions (suspensions, revocations and reinstatements) appeals and fees; Established customer profiles for all files and transcripts

• Answered all incoming calls across multiple phone lines for staff; Recorded and directed messages to appropriate personnel relaying them accurately and efficiently

Records Management

• Developed filing system to track and maintain paper and electronic records increasing overall department efficiency; Maintained all filing systems for the department

• Inventoried and processed all transcripts, tapes, and appeals for office staff

General Office

• Oversaw all mail operations covering outgoing and incoming distributions; Routed other incoming correspondence including faxes and email

• Managed all other general office needs including supply monitoring and orders, maintaining database records systems and basic bookkeeping

Education

Medical Assistant Training, Medtech Institute, Silver Spring, MD - 2011

High School Diploma, 3.7 GPA, Oakland High School, Oakland, CA - 1985

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