Customer Service Control

ROBERT F. SIRHAN Home: 210-***-****

***** ******** **

San Antonio, TX 78249 Email: ************@*****.***

PROFESSIONAL PROFILE

Trusted, resourceful, dynamic professional with broad range of experience in fast-paced business and military

environments. Dependable hard-working with highest degree of dedication and self motivation with a

proven ability to get the mission completed. Team Player with ability to handle multi-task levels of

responsibility effectively and quickly adapts to new and challenging responsibilities delivering high quality

results.

BACKGROUND SUMMARY

Mail Services Shipping and Receiving Materials

Inventory Control Logistics and Warehousing Supply

Customer Service

EMPLOYMENT HISTORY

ITT SYSTEMS, Camp Buehring, Kuwait 2011-2013

Logistics Coordinator

Received, downloaded and sorted all incoming mail. Tracked mail transit times using Transit Time Information

Standard System for Military Mail (TTSM). Loaded all outgoing mail, prepared daily mail manifest paperwork and

dispatched vehicles and containers to meet needs and demands of postal system

Sorted and scanned all accountable mail and obtained signatures for receipt during unit mail call pickup and

provided other customer service mail related issues during mail call operations

Provided redirect locator and directory service for mail requiring forwarding and redirect to appropriate APO and US

addresses. Bagged and tagged all outgoing mail and provided daily pickup of mail from 12 USPS mail drop boxes

KBR, Camp Ar Ramadi, Iraq 2009-2010

Inventory Control Property Specialist

Conducted 100% annual inventories of over 8500 government property line items in 28 departments in accordance

with Property Control Procedures. Improved physical inventory accuracy and accountability with department

custodians and rectified outstanding property issues during departments 100% monthly inventories

Annotated discrepancies of government property with respect to location, description, make, model, and serial

number. Processed adjustment memorandums to correct noted discrepancies

Investigated and issued loss, damage, and destroyed reports of government property to property administrators

Processed property freeze requests of government property awaiting transit to other designated locations across

theatre and submitted several daily property status reports to senior property personnel.

KBR, Joint Military Mail Terminal, Baghdad, Iraq 2008-2009

Materials Control Specialist

Administered postal and materials control operations of postal supplies and warehouse materials to include

shipping, receiving, inventory control, packaging, and labeling at central warehousing and distribution center.

Conducted physical monthly postal supply and general warehouse supply inventory of over 2000 line items and

updated postal supply and general warehouse supply databases.

Ordered, purchased, and received postal supplies from various government postal supply agencies. Supported and

issued postal supplies to outlaying theatre military post offices

Responsible for shipping and receiving operations of materials and equipment. Prepared materials and shipping

documents. Coordinated shipping of materials with Materials Warehouse and Traffic Yard. Tracked all shipping,

receiving, and storage of supplies. Reviewed and verified quantity received against bills of lading, contracts,

purchase requests, and shipping documents. Unloaded, packed, and visually inspected, palletized, and stored

incoming supplies and equipment. Maintained stock locator system and administered document control procedures.

Issued warehouse supplies and daily updated status reports, databases, and spreadsheets following inventory

control procedures of current and new line items. Reconciled activity records for monthly and quarterly reporting

Inventoried government property items with Property team and maintained government property records. Identified

and coordinated disposition of all unserviceable government property items with Property and DRMO personnel

Created and maintained identification placards for over 40 containers in Materials yard. Created and maintained bin

location cards for over 2000 line items in Materials storeroom

KBR, Joint Military Mail Terminal, Baghdad, Iraq 2007-2008

Logistics Coordinator/Mail Clerk

Performed general mail terminal duties to include unloading, loading, and sorting mail parcels to and from delivery

vehicles and cargo containers. Prepared bulk retrograde mail for air transport to outlaying military post offices

Inspected and reported discrepancies of inbound and outbound mail. Properly identified and secured registered

and certified mail. Identified and repaired damaged mail

Researched and redirected misdirected mail and parcels to correct Intra-Theatre units, APO destinations, and state

side locations

Palletized empty postal equipment and performed housekeeping duties to ensure safe and clean work environment

CSA LTD, Joint Military Mail Terminal Camp Arifjan, Kuwait 2004-2007

Logistics Coordinator/Mail Clerk

Coordinated Air Terminal Transportation for mail pick up and distribution and responsible for military mail terminal

postal service to include sorting, bundling, and processing outbound and inbound mail. Unloaded and loaded mail

parcels, staged inbound and outbound mail to and from delivery vehicles and cargo containers.

Manifested, dispatched, and tagged mail cargo for transportation to other APO’s.in theatre

Processed casualty, undeliverable mail, and dead mail in accordance with pertinent Army regulations, DOD Postal

Manuals, and Directory Service work instructions.

Collected mail from host nation Post offices

United States Air Force, Honorable Discharge 2002

EDUCATION

Bachelor of Science in Biology, Oklahoma City University, Oklahoma City, Oklahoma

Computerized Business Systems / Network Administration, Laurel, Maryland

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