Customer Service Manager

Lajuana L. Somerville

*** ***** ******* **** *** # 1151

Mesa, Arizona 85203

(602) – 920 – 1175

EXPERIENCE:

January 2013 Forever Nutriceutical 4114 E Wood, Phoenix, Az 602-***-****

To Present

Operate soft gelatin encapsulation machine, to include batch record documenting and weight testing. Spread pills on drying trays. Have food handlers card and Gmp training. (super: Victor)

October 2012 Product Development Corp. (PDC) 2877 N. Nevada St. Ste. #130 (720) – 648-0398

December 2012 Delivery of DEX Telephone Directory (Super: Victoria)

Chosen for special assignments (hard to reach customers).

April 2012 Discount Cab (Total Transit) 2225 W. Main St., Mesa, AZ 85201, (602) – 200-2000

October 2012 Taxi Cab Driver (Super: Misty)

Drove a Discount Cab, delivering excellent Customer Service.

May 2011- Phoenix News Inc., P.O. Box 1950 Phoenix, Arizona 85001, (602) – 444-8000

March 2012 News Paper Delivery (Current Super: Maryann)

Two Paper Routes delivered 7 days a week. Stuff news papers and prep for delivery.

December 2009- Self Employed Fetch-Ins a Division of Pitts and Brown Inc.

January 2013 Local Pick up and Delivery on demand, covering the entire Phoenix

Metropolis (Super: Myself)

April 2008 - Metro Logistics 2222 South Dobson Road, Suite 103 Mesa, Arizona

November 2009 Delivery of Automotive Parts (Super: Susan Lambert)

Phoenix, Mesa, Chandler, Tempe, and Sun Valley, Arizona

October 2005- Self Employed Pitts and Brown Inc. 122 North 2nd St, Suite A-210, Phoenix, Arizona

April 2008 85004

Created and Printed Documents, Brochures, and Manufacturing

Manuals, also a Keller Williams Realtor.

October 2001 – Sientec, Inc., 940 S. Park Lane Unit # 7, Tempe, Arizona (602) –319 – 3115

September 2005 Manager Manufacturing Engineering (Super: Hal Bechtle)

Responsibilities include creating, Manuals, forms, company Brochures (including shooting pics), any other necessary documentation for the normal function of the company. Created and monitor personnel Training and Personnel records. Create drawings for Engineering. Became first point of customer contact for issues concerning the manufactured product. Determined cause, create and monitored resolutions. Respond to and monitor customer needs until customer is satisfied. Install software’s, printers, network cables and hub, and monitored computer health. Responsible for all procurement (research, order, retrieve) at company. I used Microsoft Word, Excel, Power Point, AutoCadR14, PhotoImpact 5, and various digital camera photo softwares.

September 1995 – Speedfam Intern/Speedfam-IPEC/ Novellus Systems, Inc., 305 N 54th St.,

September 2001 Chandler, Arizona

Compliance Specialist Hardware Engineering (480) 705 – 4495 (Last Super: Ray Couture)

Responsible for CMP Machine (Tool) configuration, Change control management Team, Documentation to support. Used Microsoft word, Excel, AutoCAD R14, and Pro E. Redlined and corrected Mechanical and Electrical Drawings. Wrote Manufacturing Procedures and test methods. First point of contact for manufacturing drawing change request. I was hired by Speedfam International as a Production Assembler. 90 days later I Was Promoted to Electrical Lead. 18 months after promoted to Manufacturing Support Coordinator. When Speedfam and IPEC merged (Speedfam-Ipec) I was promoted to Compliance Specialist.

April 1995- Sensor Systems, Inc., 8929 Fullbright Avenue, Chatsworth, Ca. 91311 (818) – 341 - September 1995 5366

Engineering Assembler Engineering Department (Super: Stan Wolf)

Responsible for soldering and electro/mechanical assembly of circuit boards, surface mount components, cables, connectors and continuity checking of the assemblies; Also assisted Engineers in the development of the first satellite antenna for cellular phone use.

Work History Continued after Education

EDUCATION: 1973-Dewey High School, Oakland, Ca., 1973 Control Data Institute - Certificate in Computer Operations, 1981-Victor Valley College-English studies, 1981 Cleveland Institute of Electronics – Television Technology, 1974 – 1983 Numerous courses in Personnel Management, Aircraft Electrical Maintenance and Safety, 1997-2000 Mesa Community College- Math studies and Drafting skills, 2000 School of Advanced Technology- AutoCAD R14, 2001 Horizon – Computer Microsoft A+ Certification Course

FYI

January 1993 – April 1995 Tri Tek Electronics, Valencia CA. Satellite Harness assembler/Inspector

May 1990 – October 1991 BEI-EDCLIFF DIV., Sylmar, CA. Inspector

June 1988 – March 1990 ITT Gilfillan, Van Nuys, CA. Electro-Mechanical Assembler, Lead person and Inspector

April 1985 – June 1988 Singer Libra scope, Glendale, CA. Production Wirer and Component Assembler

July 1984 – April 1985 Pacific Aero Products, Burbank, CA. Electronics Technician

February1984 – July 1984 Fleetwood Electronics, North Hollywood, CA. Electronics Technician

April 1974 – December 1983 United Stated Air Force, World wide duty, Electric Shop Manager

References: Will be provided upon request

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