Customer Service Sales

FREDERICK CHALMERS

** ******* ***** **********, ** 07748

732-***-**** ********@***.***

OBJECTIVE

Senior operations professional with extensive experience leading

customer service, distribution, logistics, and facilities groups for major

consumer product companies looking to help contribute to a company's

growth, efficiency, organization and profitability.

SUMMARY OF

STRENGTHS

LEADERSHIP: Goal-driven leader who maintains a productive climate and

confidently motivates, mobilizes, and coaches employees to meet high

performance standards.

MANAGEMENT: Managing growth and subsequent organizational change in a

professional manner. Add value through challenging established practices

and delivering creative solutions to business problems. Project management.

COMMUNICATIONS: Exceptional listener and communicator who effectively

conveys information verbally and in writing to all levels of staff and

management.

INTERPERSONAL ABILITIES: Proven relationship-builder with unsurpassed

interpersonal skills.

TEAMWORK: Resourceful team player who excels at building trusting

relationships with customers and colleagues.

EXPERIENCE

AB Diversified, Plantation, FL

Operations

January 2006 to present working directly for president/owner. AB

Diversified is based out of Plantation, FL and distributes cosmetics and

fragrances worldwide. Responsibilities include, developing and implementing

policy and procedures for warehouse operations, developing security

programs and policy, exploring new business opportunities, sourcing and

developing new retail sales outlets, and special projects for

President/Owner.

. Project lead for new building construction. 150,000 sq ft warehouse.

. Project lead for warehouse layout including racking, conveyor system,

weight audit system, and security system.

. Develop and implement operational policy and procedures.

. Audit new receipts and develop/implement procedure. Implement cycle

count and inventory procedures.

. Implement Continuous Improvement initiatives.

. Develop relations with NJ contract manufactures.

PDR, Sayreville NJ

(Consult Operations) August 2006 through February 2007 working directly for

president/owner. PDR is a 3rd Party Distribution Center who handles the

logistics for multiple cosmetic/fragrance companies. Responsibilities

included, integrating two new cosmetic brands into existing operation,

developed policies and procedures for inventory management, replenishment,

order fulfillment and warehouse put-a-way.

Puig USA, Hawthorne, NY

2004-2006

Manager of Logistics

Puig USA is a global Fragrance/Cosmetics company which distributes brands

such as Prada, Carolina Herrera, Paco Rabanne and Nina Ricci to name a few.

This position is responsible for managing the 3rd party warehouse and

shipping group, inventory management and control and reporting activities

for the organization including Puig USA, Puig Canada, and Glamour. In

addition, this position is responsible for customer service and order

processing for the same units.

. Plans and directs the movement of finished products to and from the

warehouse facility including shipping, receiving, transportation and

warehousing;

. Oversees the sales service function, supporting four business units,

to ensure timely movement of order processing reducing turnaround time

from 4 days to 1.7 days on average, including resolution of priority

shipments and allocation discrepancies;

. Monitor compliance with department budgets and policies including the

management in the reduction of freight expenses by 12%; develops

enhancements and upgrades to current processes and systems;

. Establishes operational procedures for activities such as verification

of incoming and outgoing shipments, handling and disposition of

materials and keeping the warehouse inventory accurate by improving

and maintaining a rate of 99.7%;

. Reduced excess/obsolete inventory by 20%. This was accomplished by

analyzing sales and reducing imports, and sourcing and controlling

movement to secondary markets:

. Ensures that all security and safety measures are enforced.

Puig USA was sold to Coty and relocated to North Carolina. I was

responsible for the transition and integration between Puig and Coty.

L'OREAL USA, INC., South Brunswick, NJ 1984-

2003

AVP-Administration and Operations

L'Oreal USA is a global Fragrance/Cosmetic company, which distributes

brands such as Ralph Lauren and Armani Fragrances, and Lanc me, Kiehls, and

Biotherm Cosmetics to name a few. Directed Customer Service, Credit and

Collection, Distribution and Facilities groups, representing over $1

billion in annual sales. Supervised over 160 personnel including four

directors, 12 managers and staff.

Oversaw distribution and supply chain function including processing, order

picking and shipping throughout North America.

. Negotiated contracts with vendors regarding maintenance and security

services for 640,000 square foot facility with 350 employees.

. Led project to negotiate purchase order consolidation with major

customers, reducing order frequency 25-35%, and significantly reducing

packaging and labor costs.

. Saved $2 million in first year after initiating program to minimize

vendor charge backs.

. Reduced handling and shipping costs over 50% by consolidating outlet

warehouse into returns function. Improved efficiencies by reducing

manpower, relocating outlet operation and eliminating warehouse

location.

. Selected to rescue and turnaround project to relocate and consolidate

three buildings into one site. Led project to construct 640,000 square

foot facility on time and under budget.

HALSTON, INC.

Production Manager, Packaging and Distribution

EDUCATION

B.A., Personnel Management/Labor Relations, Rowan University, Glassboro, NJ

1978

Certified Personal Development Coach, Fowler Wainwright International

Institute 2011

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