Customer Service Technician

Sonia Greene

**** ******* ******, *** * 336-***-****

High Point, NC 26265 ***************@*****.***.

SUMMARY

Very reliable and dependable. Professional with an expert ability to

multitask and provide exceptional service to customers. Accustomed to

working in a fast paced environment that demands professionalism at

every level. Exceptional interpersonal and communication skills with the

ability to quickly establish rapport and trust.

AREAS OF EXPERTISE

. Trustworthy

. Troubleshooting

. Customer Service

. Detail Oriented

PROFESSIONAL EXPERIENCE

AMERITOX L.T.D., Greensboro, NC 2010-2013

Lab Technician/Accessioning Technician

Administrative

1. Accurately completed a high volume of daily reports using computer

medical software.

2. Performed timely routine technical and non technical procedures

required to process and submit specimens to send to screening.

Clinical

3. Forward accessioned specimens to designated laboratory locations,

and locating handling highly sensitive documents and discrepancies.

Learn and keep familiar with lab procedures and locations of

specimens, locate specimens and pulls from various, departments as

requested

Glass Substance Abuse Program, Baltimore, MD 2002-2010

Head Phlebotomist/Accessioning Technician

4. Responsible for all phlebotomy services in large methadone and

saboxone, program in Baltimore city and Baltimore County.

5. Primary duties included but limited to RPA and Urine taking and

some non tech testing, for over 1,000 clients.

6. Worked with the staff of Johns Hopkins Hospital University taking

labs for DAARTS study subjects monthly basis.

7. Charting, filing retrieving reports, help support front desk staff,

with answering high volume call system, faxing, copying, operation

computer entering results for all three labs

8. Liaison between Medical director, laboratories, counselors, nurses,

Dr's and Support staff daily, Ordering and stocking supplies.

Beadalicous LTD, Baltimore, MD 1980-1984

Owner and Operator

9. Design custom jewelry

10. Responsible for managing and operating all facets of wholesale and

retail business

11. Sold vintage and new clothing.

12. Managed consignment items.

13. Working local artist

EDUCATION

Soujouner Douglass College, Baltimore, MD - 2009. Diploma in IV Technician

Boces Technical School, Garden City, NY - 1992. Certification in Phlebotomy

State Board of Phlebotomy, Garden City, NY - 1992. License

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