Customer Service Manager

Emily E. Walker

**** **** **. 813-***-**** Jacksonville, FL 32246. **********@*****.***

Objective

To provide excellent analytical skills and teamwork thereby promoting the company’s profitability and enhancing services provided.

Qualifications and Skills

• Strong Management and leadership skills

• Eager to build strong customer/patient relations

• Handle multiple tasks and meet deadlines

• Effectively prioritize and organize

• Team player

Employment History

September 17, 2012-Present: Atlantic Coast Medical DO NOT CONTACT

Therapist

April 2, 2012- March 2012: Baptist Health Downtown

Rehabilitation Technician-PRN

July 7, 2008- March 25, 2011: Tampa General Hospital, Tampa, FL

Financial Counselor/Patient Accounts Department

• Patient liaison

• Billing specialist

• Proficiency in communications with Private Insurance, Medicare and Medicaid

• Retrieve and distribute monthly department reports and training of new hires

Feb. 26, 2007- March 21, 2008: CCS Medical, Clearwater, FL

Accounting Department/Accounts Payable

• Maintain accurate information for patient and providers

• Daily check entries made to ensure patients and providers paid in a timely manner

March 16, 2006- Oct. 28, 2006: Home Depot, St. Petersburg, FL

Appliance Sales

• Assist customers with the purchase of new appliance while providing excellent customer service

Aug. 8, 2005- Feb. 15, 2006: Broward Factory Service, Clearwater, FL

Assistant to Office Manager

• Processing of service invoices and receiving of parts

• Assisted customers with their yearly contracts

Jan. 25, 1999- June 17, 2005: Broward Factory Service, Jacksonville, FL

Office Manager/Bookkeeper

Computer Skills: EMR, Microsoft Office, Excel 07, Invision, Compass, Navision, Mas 90/200, Outlook, 10 Key.

Certifications: BLS certified

Skills: Vax-D, EMS, Ultrasound, Patient Therapeutic/Kinetic Exercises

Education: High School Diploma: Seacoast Christian Academy, Jacksonville, FL

Attending FSCJ(Florida State Community College): Physical Therapy Assistant

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