Medical High School
Resume:
Kimberly Worley
Senecaville, OH 43780
Objective:
I am seeking a challenging position which will utilize my skills and experience.
Education:
Successfully completed certificate program for Medical Secretary at West Virginia Business College;
Wheeling, WV in 1997. Studies included medical terminology, word processing, medical transcribing, etc.
Successfully completed a course on ICD-9 medical coding and billing at Belmont Technical College in St.
Clairsville, OH.
Graduated from River High School in Hannibal, OH in 1984.
Experience:
1997-2010-Mountain Aire Heating & Air Conditioning; Wheeling, WV
Customer Care Representative/Secretary/Dispatcher
* Opening of office in the mornings, scheduling and dispatching of up to 12 technicians throughout the day
for maintenance visits, emergency service calls, installations, etc.
* General office work: composing and typing letters, contracts and various other documents. Ordering
office supplies, answer phones, take care of customer requests, filing, sorting and processing mail, tracking and
adding of employees’ time cards. Copying, faxing, processing and entering into computer all paperwork turned
in by technicians.
* Billing customers, processing payments received, preparing bank deposits, applying for appropriate building
permits, compiling quarterly B&O taxes and tracking and computation of customer and employee bonuses.
* Preparing and sending customers maintenance contract renewal letters and reminder postcards for calling in
to schedule their maintenance. Preparing and sending various letters to customers and potential customers
about specials that were in effect.
* Assisted in set up and implementation of new HVAC software program in 2005.
References: References available upon request.
I am highly self-motivated, very organized and learn new things very quickly. I feel I would be an asset to your
office and look forward to the opportunity to speak with you.
Contact this candidate