Service delivery manger/Transition Manager

AJAY BAKLIWAL *************@*****.***

Service Delivery Manager / Technology Manager +91-991*******

OBJECTIVE:

To manage service delivery for IT Infrastructure outsourcing engagement, Application support, Data

Engineering & building a team of motivated individuals, work on challenging assignments and explore new

areas for business and contribute towards achieving the targets.

EXPERIENCE SUMMERY :

SUMMARY OF WORK EXPERIENCE

Ajay is a seasoned IT professional having 13.6 years of experience in the areas of:

Application Support Management Data Centre Operations Production Support Management

Infrastructure Management Services Program Management Project Management

Client Relationship Management Application migration DD & Transition Management

Process & Performance Improvement Project Lifecycle Management/Certified Prince2

Proficient in managing remote managed services, Server management, Application Support and web

operations for Global Projects.

Wide breadth of exposure in the Global markets across the US, UK, Continental Europe and APAC

and a deep understanding of IT Infrastructure Services, Outsourcing and Offshoring.

Proficient in RFI/RFP response & solution design/architecture.

Proficient in due diligence & transition planning and successful execution.

Proficient in application migration from one DC to another DC.

Operationally focused and drive day-to-day operations & support for the Clients.

Project management as per the best practices methodologies in IT Project Management (PMP &

Prince2).

Acts as the interface between the capability delivery and the Client team.

Responsible and accountable for service quality and service excellence.

Specialized in Services Delivery using ITIL best practices.

AREAS OF EXPERTISE AND COMPETENCY

Service Delivery:

• Managing the process operations with key focus on optimal utilization of resources; result oriented record

of streamlining the working SLA’s & SOP’s for enhanced operational effectiveness.

• Holding review meetings to monitor progress of the project as per schedule, and ensuring timely

completion and delivery of the project to the client.

• P&L of the project assigned & quarterly projection of the revenue generation.

• Generate detailed projections for costs, expenses, and inventory as part of the process of developing fully-

integrated financial projections for the year.

• Expertise in building Client Relationship and managing Client expectations.

• Manage service quality, performance, and improvement of service delivery processes

• Ability and experience of managing multiple projects.

• Ability to drive Solutions oriented service for Clients in the infrastructure domain.

• Excellent understanding of Technology and Product/Project Life Cycle management.

• Excellent understanding on cloud hosting & support.

• Had spanning focus across multiple geographies to deliver excellence in services to a wide range of

clientele across the globe.

• Demonstrated a good leadership & model teamwork behaviors with peers in other functions and visibly

partner with them.

• Promote cooperation and effectiveness in the various groups for which you are responsible

• Business Delivery Management following ITIL service Management best practices.

• Lead and delivering projects as per scheduled deadlines; extending post-implementation and maintenance

support to the technical support team and client.

• Lead Due-Diligence & Transition for Application Operations tower for multiple clients.

• Participating in technical red team & CAB meeting.

• Balanced resource bandwidth among multiple functions and projects.

Pre-Sales:

• Bid Management – End to end Bid Management for Application Operations i.e. working on a bid from

start to its delivery including proposed building, sizing, pricing with Due diligence, Transitions,

Resourcing till steady state operations.

• Highly skilled in creating, reviewing proposals, managing projects, providing resource estimates and

recommending the best solution strategies.

• Proficient in planning projects and handling customers. Have been associated with various on-site and

offshore client discussions during customer visits. Regarded by many On-site Leaders for various critical

projects.

• Expertise to work on RFI/RFP response, Solution design & advocate.

• Play a role of Solution Architect on new engagement of Cloud & physical hosting.

• As a technical manager, worked on various Solution Defense, due diligence and transitions for large

customers viz, Disney, BestBuy, UPM, JnJ, StatOil, CACIB, FGB, UBS, Baekart etc.

• Handled the tasks of planning, budgeting and managing resources for large multi-location customers

during the DD and Transition phase.

• Responsible for participating in pre-sales, strategic planning as well as demonstrating the solutions for

Application Operations to prestigious customers like J&J, Disney, Fox Entertainment, News International

and Deutsche Bank and with the working environment of HCL Technologies which resulted in cost savings

to all the customers.

• Prepare competitive quotes of various sizes for projects, estimating the cost of materials, labor and

equipment and applying prices aimed at securing a strong profit margin of the company.

• Possess excellent communication, management and presentation skills with demonstrated on-site

experience for US, European and A-PAC global customers.

People Management:

• Excellent people management skills- Managing performance, aspirations, Mentoring and Motivating.

• Proficient in handling the large team, (direct & functional team).

• Manage and maintain high levels of employee satisfaction and commitment.

• Develop collaborative teaming across projects.

• Articulate clear vision & generate enthusiasm within the group. Initiated Fun @ work activities.

• Used mentoring and round table opportunities to help avoid disconnect from the front line and senior

management.

• Ensuring the handling of promotional opportunities and job openings is perceived as being merit-based and

fair.

• Executing strategy and ensuring alignment and accountability. Continuously provide the "big picture"

strategic perspective in unit decisions and discussions.

• Responsible for recruiting and performance appraisals of team members.

PROFESSIONAL EXPERIENCE:

Apr-12 to Till Date Sapient Consulting Technology Manager

Apr-06 to Mar-12 HCL Comnet Pvt. Ltd. ( HCL Technologies ISD division ) Group Manager – Service

Delivery

Apr-05 to Mar-06 Electronic Data System “EDS” (Now HP) Information Analyst-Web

Service

Aug-99 to Mar-05 Fujitsu ICIM Ltd. (Now Accel Frontline Ltd) Senior Engineer - Services

SPECIAL ACHIEVEMENTS:

• Won the “Delivery Excellence” award in HCL for project JNJ at 2007-08 (www.jnj.com).

• Won the “Customer Delight” award in HCL for project JNJ in 2008-09 (www.jnj.com).

• Won the “Employee First” award in HCL 2009-10.

• “Gold Club” member of consistently high performance for the Year 2009-10.

• “Platinum Club” winner for consistent high performance for the Year 2010-11.

PROFESSIONAL CERTIFICATIONS:

• SCSA (Sun Certified System administrator on Solaris 8) in 2005

• WebLogic Administrator ( BEA Certified WebLogic Administrator on WL 8.2) in 2008

• HPMP Certification (HCL-Project Management Practitioner) in 2010.

• ITIL V3 Certified in July 2010.

• Prince2 Certified in June 2012.

• Cloud Certification from Rack Space in Dec 2012.

-EDUCATION:

Program University Duration % Mark

• Perusing in MBA Sikkim Manipal University 1.6 years

• B.E. ( Computers ) Delhi University 3 Years B+ Grade

• Post Graduate Diploma in

Computer Applications Makhanlal Chaturvedi University 1 Year 62%

• Post Diploma in Computar Applications MP Technical Board 1.6 years66%

• Associate Degree in Electrical EngineeringMP Technical Board 3 years 71%

• Higher Secondary MP Board 1 year 66%

TRAININGS:

• PMP ( 35 Hours Classroom Training for PDU’s )

• ITIL V3 (Sep 2009) in house HCL & ITIL V2 (2007) by HP.

• Administrator Training on BEA “WebLogic 8.1” by BEA. (Dec-2005)

• Administrator Training on VxVM 4.0 (Veritas Volume Manager) by SUN

Microsystems. ( 2006 )

SKILL SET:

Project Management Methodologies-

• Knowledge of best practices methodologies in IT Project Management like PMP (PMI ID: 1126018),

Prince 2.

• IT Processes and Management e.g. .. ITIL & ITSM

Technical Skills:-

Application & Web Servers: WebLogic V7, 8.1, 9. x, 10x, Oracle application server, ATG Dynamo 4.0 & 6.4.0,

Sun One Web Server -iPlanet 4.1,6.0, Apache, WAS, Hybris.

Operating System : Solaris 2.5, 6, 7, 8; UnixWare 2.1, SCOUnixWare2.1, 7.0,7.1.1, Linux Installation; Windows

(Win-3.11, Win 95, Win 98), Windows NT Administration.

Hardware: • ICL DRS6000 SPARC UNIX SVR4.2 Server.

• Fujitsu DRS3000/Pentium micro machines with Unix SVR4.2.

• SUN Enterprise Servers, E3000, E250 & E450 Servers with Solaris 2.6,7.

• SUN SS20, SPARC Server, and Graphical workstation with Solaris 2.5.1.

• SUN Ultra10, Ultra 60 Server, and Graphical workstation with Solaris 7.

• Fujitsu Intel Servers with UNIX SVR4.2, SCO UnixWare 2.1, 7.1.1, Thin Clients

EAI: Web Methods 6.0, 7x

Tools/Suites: PICASSO/ITSM-7, Service-Now, HPOVO, Site Scope, Web Trends, MS Project

EXPERIENCE:

Sapient -Infrastructure Practice Team April 2012 – Till Date

Role: Service Delivery Manager/Technology Manager / Solution Architect/Project Manager / Pre-Sales

Manager

Description: As a part of practice team, responsible for the pre-sales, Solution Architech, technical & service

delivery for different clients.

• Work on RFI/RFP response & Client discussion on proposals/solutions.

• Solution design & advocate; Lead Fusion;

• Play a role of Solution Architect on new engagement of Cloud & physical hosting.

• Lead the middleware (eCommerce) projects, including sizing, budget & other project activities.

• Managed service operations (MSO) planning & implementation.

• Lead the manage service operations team.

• Implement best practices across the accounts assigned;

• Ensure SLA/SLO attainment as agreed in SOW

• Understand client requirements, business opportunity identification

• Ensure continuous communication & coordination with client in the event of Sev 1/P1.

• Help the delivery team in Sev1/P1 ( where ever required ).

• Drive/Manage service quality, performance, and improvement of service delivery processes

• Monitor service-delivery performance with established governance process

• The client relationship is maintained for the service delivery

• Maintain the CSAT as per the SOW & work on service improvement plan based on CSAT report.

Major client worked: Citi Bank, ‘Clas Ohlson’, Carrier, UNILEVER, Medtronic, NASCAR, Marks, TUI,

Kellogg’s, Hartford, Palms, and Visit Florida.

HCL- Application Operations Practice Team Jan 2011 – Mar 2012

Role: Group Manager-Service Delivery /SLM / Practice Manager /Sr.Project Manager / Transition Manager

Description: As a part of the practice team of application operations group, participate in pre-sales activities

with a product management group ( PMG ) on RFI/RFP’s; Lead Due-Diligence, planning & execution of the

transition; single point of contact during transition till handover to the operations team for multiple clients.

Lead the application migration projects from initialization to closure.

Major client worked: Dutch Bank, Johnson & Johnson, Sent Gobain, Commines, Balgacom, News

International, Disney, BestBuy, UPM, StatOil, CACIB, FGB, UBS, StatOil, Baekart etc.

As a Service Line Manager (SLM):

• Within assigned account encourage a culture and environment where cross-account and cross-function

collaboration, innovation and excellence is the norm

• Working closely with delivery teams, Implement standard best practice in target accounts to deliver

consistent service delivery and exception customer satisfaction

• Build strong and lasting relationships with internal and external customers, and key delivery partners

by meeting with then on a regular basis to listen to their needs and concerns, to discuss our service

road maps and evangelize HCL capability

• Align our Service Delivery process to meet the client business requirements on a continual basis &

foster solution innovation to solve client issues

• Drive changes and prepare SIP, CIP (Service improvement plans)

• Implement best practices across accounts.

• Reduce the cost of delivery by standardization of Service Delivery processes and technology solutions

• Implement standard governance, reporting and escalation processes across responsible accounts

• Coach Track Leads and SMEs in assigned accounts focusing on both technical and management

capabilities

Project/Client: Johnson & Johnson, USA (www.jnj.com) April 2006 – Dec 2010

Role: Global Manager- Service Delivery

Team Size: 73

Description:

Johnson & Johnson is one of the world’s most comprehensive and broadly based manufacturers of health

care products for the consumer, pharmaceutical and medical devices and diagnostics markets & has more than

250 companies located in 57 countries around the world. JNJ’s IT Infrastructure manages by company

Information Technology Services “ITS” & gives support to all operating companies.

In a part of Middleware (Web Services) support, HCL is providing support to 3500+ websites & applications

of Johnson & Johnson hosted of different technologies like ATG, BEA, IIS, Web Methods, Convera, FAST,

Google, iPlanet, Apache, Documentum, SharePoint, Drupal, Tomcat, JBOSS, Web Trends etc.

Responsibility:

As a part of the “Johnson & Johnson (ITS)” Project, my core responsibilities comprise of ensuring successful

End-to-End delivery of Johnson & Johnson's IT Infrastructure across the Globe region 24x7.

• Management of an IT Service Delivery team of 73 resources and responsible for their career

development and appraisals.

• Ensure SLA’s are achieved and client expectations are met (or exceeded).

• To build services relationships with clients.

• Ensure quality and profitable services are performed to the agreed SLA.

• To ensure that systems, processes and methodologies as specified are followed to share effective

monitoring, control and support of service delivery.

• To provide reports to an agreed schedule (or on request), including management and account

performance reports.

• Attend client service review meetings; areas covered will include performance reports, service

improvements, quality and processes.

• To develop and facilitate workshops and training courses.

Other responsibilities are Project planning, Resource Planning and Mobilization, Managing deliveries and

resolving dependencies, Change management, Client Relationship Management and internal interfacing for

project requirements, Resource training and optimization & job rotation, Deliver the project within estimated

budget and timescales, Involved in preparation of SLAs, Globalization of the team.

As a Technical Manager-Middleware participate in the transition of the project …

• Learned all the process & environment details of client, documentation & Knowledge transfers to

offshore team.

• Provide middleware application support on BEA WebLogic, Sun iPlanet, ATG Dynamo, Web Method

products. Debugging support to application deployments to test Lab, QA & Production environments.

• Learn new application environments quickly in order to provide support.

• Provide support to the team on application failures when those support team needs assistance.

• Be a Member of the problem management team. Code Migration from Weblogic, ATG, Web Methods,

Web Servers planet.

• Support the middleware applications running under Sun Solaris Operating Systems.

• Provide Operating System support (Solaris), related to application & web servers.

• Web Servers Certificate update.

• Web Methods 6.0 Production support & deployment of codes.

Project: WebLogic 10.2 Installation, Configurations & Migrations of applications (JNJ)

Role: Project Manager Sep-09 to Dec-09

Description:

For the upgradation of the application environment, ITS ( JNJ ) has purchased new hardware (17 new

servers ) & the main scope of this project is to build the servers as a Linux Operating System; do the

installation & configuration of WebLogic 10.2 along with node manager for all Dev/Staging & Production

environment; migration of application from Weblogic/ATG to the new setup of Weblogic 10.2.

Responsibility:

As a project manager, the main responsibilities are to understand the requirement of client/business; build the

team; do the analysis on the requirement; Prepare a project plan along with all the details /WBS with timeline.

Conduct status call time to time with different stakeholders; update the status at the end of each phase to the

client & all stake holders. Coordinate with different teams /groups like Linux SA; network’s team for F5

work; WebLogic Administrator; Engineering group etc. & complete the project in the business committed

dates to the operating companies.

Project: Application Migration from ATG to Open Source (LAMP) & BEA env. (JNJ)

Role: Project Manager Oct-09 to Jan-10

Description:

ITS ( JNJ ) planned to migrated all the Legacy applications from EMEA ATG enviornment to BEA & Open

Source ( LAMP ) application servers.

Responsibility:

The main responsibilities are to work with application & business team and prepare a project plan; Build the

team & migrate all applications from EMEA ATG to OpenSource & BEA application (WebLogic 10.2 )

ennviorment ( Dev/Stage/Prod ) including UAT & load testing of the applications before production

migration. Conduct status call time to time with different stakeholders; update the status at the end of each

phase to the client/business & all stake holders. Coordinate with different teams /groups like Linux SA;

network’s team for F5 work; WebLogic & Open Source Administrator; Engineering group etc. & complete the

project in the business committed dates to the operating companies.

-

Project/Client: Global Supply Chain Operation GSSM B2C (eGM), General Motor “GM”, USA

Designation: Information Specialist April 2005 to March 2006

Role: Senior Administrator– WebServies

Platform: Application & Middleware Support

Description:

EDS provides a broad portfolio of business and technology solutions to help its clients worldwide improve

their business performance. The EDS’ core portfolio comprises information-technology, applications and

business process services, as well as information-technology transformation services. EDS’ A.T. Kearney

subsidiary is one of the world’s leading high-value management consultancies. EDS-Electronic Data

Systems (India) Pvt. Ltd. was formed as a 100 percent subsidiary of EDS Corporation in 1996. EDS-India

was the first company in India to sign a multiyear outsourcing contract, which we did with our global

customer General Motors India.

Responsibilities:

• Provide middleware - BEA WebLogic, Sun iPlanet, ATG Dynamo product - configuration and debug

support to application deployments to Integrate Test Lab (ITL), Preproduction, and Production

environments.

• In conjunction with facilities in Gurgaon, India, provide worldwide 24/7 support to resolve L3 level

application operation failures for over 35 applications spread over 66 server machines serving

Production, Preproduction, and ITL environments.

• Support the middleware applications running under Sun Solaris Operating Systems.

• Escalate to more severe operations failures to higher level support and remain involved to

communicate resolutions to the reporting clients.

• Learn new application environments quickly in order to provide support

• Provide support to resolve 1st and 2 nd level application failures when those support team needs

assistance.

• Review documentation and scripts provided by application development for suitability as support

documentation and tools.

Project/Client: IDEA CELLULAR Ltd M.P.

Role: Project Lead/ SUN Engineer- Services Jan 04 to March 05

Description:

IDEA Cellular is an Aditya Birla Group Company, India's first truly multinational corporation. The project

was to provide facility management (FM) & hardware support on IT infrastructures at all the branches of

IDEA Cellular in states M.P. & Chattisgad.

Responsibilities:

• Worked as a project lead for IDEA CELLULAR Project.

• New Business generation & AMC renewal & payment collection

• Client relationship & escalation management. Co-ordination with engineers & fix the issues.

• Installation & Configuration of SUN enterprise servers & storage with operating system Solaris 7.1

• On call 24x7 supports on SUN Hardware & Solaris OS.

• FM & Hardware Support for HP, Compaq & SUN Servers, 250 Compaq, IBM Desktops, LaserJet &

DMP printers, laptops.

• Support on Internal applications & Operating systems.

• Maintain the call center network & hardware.

Environment:-

Operating System: Solaris 2.5, 7.1; NT 2000 Servers; Win 98; Win XP.

Hardware: SUN E450, E250, SS20, Ultra 60 with array D1000,HP, IBM, Compaq Servers, desktop

& laptops.

Project/Client: Davi Ahilaya University Indore.

Role: SUN Engineer-Services Jan 04 to March 05

Description:

DAVV is the largest University of state M.P. & Chattisgad. The project was for Installation; configuration &

support on SUN Enterprise Servers, Application servers & Web servers hosted on SUN Servers.

Responsibilities:

As a SUN support Engineer takes care, Installation, configuration of Solaris 8 on E250 Server & SUN

workstation; Administration of Solaris 8, which includes user administration FS creation, housekeeping local

and remote backups, Support, tuning of Solaris. Installation & configuration of Web logic 7.1 as an

application server on Solaris, Create domain, deploy the application. Give Make a testing lab for the

university students. Use iPlanet as a web server. Provide 24x7 supports as per the call of clients.

Environment:-

Operating System: Solaris 8.

Hardware: SUN E250, Ultra 60 with array D1000.

Application Server: WebLogic 6.1

Web Server: iPlanet

-

Client: Bhart Heavy Electrical Ltd. “BHEL”,(Jhansi Unit). Aug.99 to

April04

Description:

BHEL is the largest engineering and manufacturing enterprise in India in the energy related / infrastructure sector, today.

BHEL's operations are organized around three business sectors, namely Power, Industry including Transmission,

Transportation, Telecommunication & Renewable Energy and Overseas Business.

The project was to implement AutoCAD designing center at Jhansi. The SUN SS20 server was installed for this

processing. This center was having 110 nodes for designing & all are connected to Sun Server. The project started with

site Planning, Network planning, installation of hardware, installation and configuration of SOLARIS 2.5 on SS20, Solaris

administration. On site support on Solaris (OS) & SUN Microsystems servers.

Role: SUN Engineer Services

Responsibilities:

As a SUN Engineer, taking care Installation & configuration of Solaris 2.5 on SPARC machine SS20; Administration of

Solaris 2.5.1, which includes user administration, File system creation, housekeeping, local & remote backups, network

planning. Printer Configuration, prepare shell scripts on client task to be automated; tuning of Solaris 2.5.1 ; on call support on

110 workstations & network; New Business generation; AMC renewal & payment collections.

Environment:

Operating System: Solaris 2.5, AutoCade2000, Windows 98.

Hardware: SUN SS20 with 4.2GB x 2 disks, Fujitsu workstations.

Client: Indian Grassland & Fodder Research Institute Jhansi (ICAR) Aug. 99 to April04

Description:

ICAR is a Research Institute of central government of India in Jhansi. The project was to implement Mail Server on SUN

SS20 & Ultra 60 server & connectivity with their intranet. There are 150 users for mail accessing. The project started with site

planning; Network planning, installation of hardware, installation and configuration of Solaris 2.5 on S20 & Solaris 7.1 on

Ultra 60; Intranet connectivity with the help of routers & VSET, Solaris administration. On site support for Solaris 2.5.1 & 7.1

(OS) & SUN Microsystems servers.

Responsibilities:

As a SUN Engineer, my main job to do Installation & configuration of Solaris 2.5 on SPARC machine SS20; Administration

of Solaris 2.5.1, which includes user administration, File system creation, Housekeeping of

Mailbox; local & remote backups; Tuning of Solaris 2.5.1 ; Maintained the connectivity with the Internet by lease line & VSET.

Server up gradation on hardware & OS level i.e. from SUN SS20 to SUN Ultra60 system; Installation & configuration of Ultra

60 system with OS Solaris 7.1; New Business generation & AMC payment collection.

Environment:

Operating System: Solaris 2.5, 7.1

Hardware: SUN SS20 & Ultra 60 with 4.2GB x 2 disks, Fujitsu workstation.

Client: Life Insurance Corporation of India. Gwalior Div. (12 Branches) Aug 99 to March 05

Description:

Life Insurance Corporation of India is India’s largest life Insurance organization. The Project was to

maintain their servers, workstations, Printers, Network & Dumb terminals on all the branches in the division.

Implementation of Front & Back office UNIX Servers with NFS. Setup & maintain connectivity between

servers & dummy terminals.

Responsibilities:

• Installation & Configuration of Fujitsu Intel servers as front office & back office with operating

system SCO UnixWare 7.1.1 & Linux 8.0.

• Network planning & maintained connectivity in branches.

• Maintain Connectivity between servers & dump terminals with specialix card.

• Maintain Connectivity between servers & PC’s with CAT5 network.

•

Operating system support on Unix Ware 7.1.1, Linux 8.0 & Win 98.

•

Hardware support on Fujitsu servers, dumb terminals & workstations.

•

Migration of operating system from UnixWare 7.1.1 to Linux 8.0.

•

24x7 on call support on all the branches.

•

New Business generation & AMC payment collection.

Environment:-

Operating System: UnixWare 2.1, SCO UnixWare 7.1.1, Linux 8.0, Windows 98.

Hardware: Fujitsu Intel UNIX Servers, Intel workstations & dumb terminals.

Language: Cobol

Client: Life Insurance Corporation of India. Div. Office Gwalior Feb01 to March 05

Description:

Life Insurance Corporation of India is India’s largest life Insurance organization. The Project was to i mplementation of

Metro Area Network (MAN) on UNIX Servers, connectivity between all the branches of Gwalior division & other divisional

offices Servers of Central Zone of LIC OF INDIA.

Responsibilities:

• Installation & Configuration of ICIM Intel servers as MAN & DRS with operating system SCO UnixWare 7.1.1.

• Network planning & maintained connectivity with branches of lease line.

• Remote accessing of all the servers & data transferring between the servers defined.

• Maintain Connectivity between servers & PC’s with CAT5 network.

• Operating system support on Unix Ware 7.1.1,

• 24x7 support on hardware & Operating systems.

Environment:

Operating System: SCO UnixWare 7.1.1, Windows 98.

Hardware: Fujitsu Intel UNIX Servers, Intel workstations, Cisco 2600.

Language: COBOL

As a UNIX/SUN engineer provided support to other clients as well, like Hardware Support to Cadbury India Ltd (IBM,

Wipro makes 80Pc’s, Servers, Hubs, Routers, Switches, network printers, DMP’s, etc.), NICL, AirTel, TuchTel(SUN Server

Ultra5),etc..

PERSONAL DETAILS:

Date of Birth : 16th Feb 1977

Marital Status : Married

Nationality : Indian

Languages Known : English, Hindi

Passport No. : H3739172 (Valid till May-2019)

VISA : US - B1 (Valid till June-2017); Schengen - C (Valid till June-2014)

Contact this candidate