Customer Service Software

Robin Hixson

Receptionist

***** **** ** #*** - *******, TX 77041

********@*****.*** - 713-***-****

• Great skill in reconciling accounts, research, and adjustments.

• Proven ability to lead successful programs and teams.

• Skilled in problem resolution.

• Proficient at training, motivating, and managing personnel.

• Excellent presentation and communications skills.

• Highly trustworthy, discreet and ethical.

• Resourceful in the completion of projects, effective at multi-tasking.

Professional Profile

More than 4 years successful experience in customer service and support with recognized strengths in account

maintenance, problem-solving, sales staff support, and planning /Implementing proactive procedures and

systems to avoid problems in the first place. Ability to train, motivate, and supervise employees.

Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and

maintain/update accurate inventories.

Support management in setting up new accounts and appointments.

Review, verify, and assess applications and support documents in accordance with established guidelines to

follow-up on missing or deficient information on lease applications.

WORK EXPERIENCE

Make Ready

Pampered Princess Cleaning - HuntsvilleTX - May 2013 to June 2013

Responsibilities

Cleaned apartment homes after residents moved out. Using chemicals to clean the kitchen (oven, stove tops,

cabinets, refrigerators),bathrooms(bath tubs, showers, sinks, cabinets), bedrooms and Hallway areas.

Accomplishments

Making sure the apartment home was ready before residents moved in

Framer

Hobby Lobby - Houston, TX - May 2012 to February 2013

serve customers,,talk to customers about the style, size, materials and cost of what they are after help

customers understand colours, design and layout of frames,assess the value of artwork to decide the level of

framing required assess the physical condition of artwork

order the materials needed and keep accounts,cut frame pieces to size and prepare joints for corners join the

frame with nails, glue or dowels, and sand lightly

mould and glue ornamental parts into the frame if required

varnish, stain or paint the framemount backing materials and the item for framing

cut glass to size fit items to ready-made frames refer to specialists such as conservators to assess the physical

condition of artwork assist in the preservation of historic artwork.

Leasing Consultant

Alpha Barnes Real Estate Services - Houston, TX - October 2009 to August 2010

Maintain quality control/satisfaction records, constantly seeking new ways to improve company services.

Maintained financial records, Collect payment, Organized, filed, and maintained all leasing documents,

Responsible for the distribution of the monthly newsletters.

Lead Data Entry

Kool Wash Inc - Houston, TX - February 2007 to August 2008

Responsible for records management of (bills, incoming checks, etc.), Scheduled appointments for the owner

and management, handled the Office budget such as postal, office supplies and fax and copy machine

(accounts payable & receivable), provide a monthly report to the Owner and the Managers.

EDUCATION

DeVry University

March 2011 to Present

SKILLS

Accounting Software (Peachtree, Quickbooks, etc) Database Software (Oracle, Access, etc)Desktop

Publishing Software (InDesign, etc) Graphics or Drawing Software (Photoshop, etcPersonal Computers)

Spreadsheet Software (Calc, Excel, etc) Web Design Software (RapidWeaver, etc) Apple or Macintosh

Computers Word Processing Software (Word, WordPerfect, etc) Presentation Software (PowerPoint, Flash,

etc) Peripheral Devices (Scanners, Printers, etc)Internet Browser (Internet Explorer, Firefox, etc) EMail

Software (Outlook)

CERTIFICATIONS

Leasing 101

January 2010 to Present

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